IceCasino - general discussion (page 5)

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Hello.

Your payment amount will be paid, that you can not worry as the club is trustworthy. It has license below the site, which can prove readability.

Subject to a successful verification procedure (KYC), withdrawal amount above 30,000 EUR is paid within 5 minutes. - 96 hours, but not more than 30 days from the date of application, excluding weekends and holidays.

Above you can find deadlines for your total withdrawal amount.

Just wait and you will receive the value.

Also previously contacted to change email. Is this issue still current?

If you have any additional questions,

You can send us the letter at any time or contact us via online chat.

We are always delighted to help you.

Sincerely, Marco,

IceCasino Customer Support.

Radka will you answer me?

or I'll stay 2.3 days to hear what you think.

Can you answer my question!?

know that all of us players respect the CASINO Guru very much.

thinks it's normal for this CASINO to have maximum rating and be dishonest!

thinks that CASINO Guru whether this happens fails or not !

but as I said earlier,

I can not guarantee anything because , there are many players who comment out of hurt and not out of truth . You see

comment and tell me what you think

with all respect

Well, kindly note that I'm not in charge of your complaint, nor I'm the live chat operator 🙂 - I'm not going to comment on every single post or print screen you have posted. Furthermore, you should focus on your complaint - which has nothing to do with me, hence I can't help you with that.

I have not found any questions though, so what do you expect that I will answer, please?

To be honest I asked you first whether I understood correctly that your withdrawal of 30K€ was approved - no answer from you either. 

Allow me to say, that I'll leave the rest of the conversation for the complaint because I feel I do not understand your points correctly and further debate is just pointless, I do not have your answers, and I hope that you will get these soon. 🤞

Sorry if I wasn't objective, but I think I was.

I said that the withdrawal requests were not 30,000 euros but 46,642.90

euros . And they hadn't been rejected since my complaint. OK .

then I asked him the objective question what is his idea of this casino! Only answer if you want, but with the CASINO guru players as a great guideline.

normal question!

Thank you Radka!

I think any user sees that my questions escaped. Or will it be a translation problem I can't imagine

I translated it just now and it is very well reworked.

Didn't understand for convenience!?

for all the respect you deserve, it's not having to say that you don't understand questions.

that you don't want to answer them ok!

Now say you don't understand!

weird

Hello.

You previously posted a transcription from the casino saying:

"Hello.

Your payment amount will be paid, this can not worry as the club is trustworthy. It has a license below the site, which can check readability.

Subject to a successful verification (KYC) procedure, withdrawal amount above 30,000 EUR is paid within 5 minutes. - 96 hours, but not more than 30 days from the application data, on weekends and holidays.

Above you can find deadlines for your total withdrawal amount.

Just wait and you will receive the value.

Also contacted previously to change my email. Is this issue still current?

..."

So I was concerned whether this withdrawal of 30K was already approved. That's all from my side, I only reflected on this information you got from the casino.

Regarding your concerns about me avoiding your questions - still, no question mark is to be found at all in your post. What are you asking about, please? I have no clue 🙂 But I guess it would be better to wait for the complaint to develop further.

Okay Exma. Radka!

thanks

Hello,

My account was KYC verified on Saturday and on Saturday 10/22/22 I made a payment of 150 euros. Icecasino's terms and conditions state that the payment will be processed within 2 working days. Today is the 4 working days in the live chat I am always put off to wait. Does anyone have similar problems? I deposited in the casino because a quick payout is guaranteed and now something like that.

Dear friend regarding payment I can not give feedback . Because I didn't receive it but the CASINO is within its terms and conditions, regarding the live chat, I can only say that my experience is very good 👍. They always help me right away.

I'm sorry to be facing this problem but not

however I think it will not be a problem. Not knowing if there are any active bonuses , if there is any reason , do you still see the money in the account or has it already been processed ?

have a little more patience

Maybe something is wrongly explained there, I don't know 🤷‍♂️

For one of your complaints I have not been excellent in service.

but as i told you as the value of my exit and a higher value are still within the deadline. So I can't tell you anything.

Hello,

to be honest it seems that the casino is delayed when it comes to withdrawals at the moment.

On the other hand, according to the results of recently submitted complaints, the casino pays in the end.

It's not very customer-friendly putting off the payers, maybe the operators simply do not know what to say, because they are not responsible for the withdrawal procedure. Who knows.

It's just about waiting now, kindly be patient a bit.

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

Hi Radka , you are right .

thanks for the suggestion , it is correct !

greetings

Invaderjohn,

if you receive your value please comment.

will be fair, to help understand everything,

in my understanding I think that the Difficulties are more with new players.

because the evaluation of the CASINO Guru that we all have the greatest and best trust says:

that the revenue of the last 4 years is very high. In the first payments , they will have to register the player , which being the first and in such short times , can delay . To be high and because they move a lot and will have a lot of entries and exits of money , they must have thousands of players , so this forum if it were for the same reason of not paying would be clogged , and CASINO Guru , had already warned , obviously , they do . A good job . And they sure are paying attention.

other reviews are dubious. Some because they didn't win, others for unclear reasons. So for now , I have no reason to distrust this CASINO . However I will wait until the 4th of December to receive my withdrawal. And I will come here, whether for good or ill to share. It's not fair to just say bad things... we have to come and say positive things too. That's what I think!

This is my opinion, not any clear certainty.

but as Radka said and that's what I also analyzed the CASINO for the complaints, the resolutions have been very good.

There are days that I sent my documentation and it still hasn't been verified

Hello,

how many days have passed since you sent the documents, please?

And with joy , I come to say that Ice CASINO , started processing my winnings . From 83,000 euros today, the first 5,000 euros fell.

When I receive everything , I will never play at any other CASINO but this one .

because I heard so much negative here and after all . I must in the end must be right.

It's true that there were only 5000

euros but the light begins to shine !

that there should be more cautious people talking!

thank you Guru and thank you ice casino.

I made that promise at CASINO Guru and I will keep it.

until I receive everything I will not play it, but as soon as I receive it, I will rebuke a lot of unfair player.

because you don't do that, and our experience and what counts, proves that if you have everything right.

It sure won't be a problem. I just want to see now to know how many days the others will take, and it will undoubtedly be a CASINO that I will always take into account and when I play. It will be. Undoubtedly .

this month is a very complicated month. I have a lot of work .

so it fits well. I only have time on weekends.

but as soon as they pay it will undoubtedly be a CASINO very respected by me and it proves that CASINO Guru knows what he's doing and the reputation (perfect is not in vain).

It's been 4 days

Hello, Isabelaoleveira277

nothing abnormal. (I think)

take it easy . You won't have a problem.

My idea of Icecasino, I speak

from personal experience, are correct.

a little print at the beginning

when looking at the comments.

But note and recurring players are

revolted when they lose, imputing it

to the CASINO. All players go through

that some understand better than others.

But my experience with Icecasino

It's all been very, very good so far,

very attentive.

Although I may not like the times for payments what is right, it is written in the T&C,

all deadlines.

So I express my idea

whether checking accounts or withdrawals, these are things

much appreciated by gamers.

The best casinos in the world understand

that perfectly. ( my opinion ) .

But let Radka give the feedback, she is

always very assertive. And professional.

I hope it resolves quickly.