IceCasino - general discussion (page 6)

I guess you can wait a bit. We allow casinos 14 days to complete the KYC and fulfill the payments. 🙏

Please, update us regularly.

Look what the Ice Casino attendant said, unfortunately they're just rolling me up

I'm sorry I can't read in Portuguese.

What does the printscreen saying, please?

Hi Radka

I will try to help:

Translation :

'' we have no information about

exact terms! "According to my

experience, these requests are usually

considered within two business days." Wait for the confirmation email.

aah, thank you kindly. 🙂

So there is no deadline or estimated time. But an email will be sent, ok.

Was it about KYC or about approving the withdrawal, please?

about kyc

Calm down, everything will be fine.

My experience so far at ICECASINO is making payments ACCORDING TO THE T&Cs.

I have nothing to point out. About this, about the availability of response and attention, Excellent maximum grade.

In my opinion, but that is up to the CASINO management, to review or not, a point that ends up harming the CASINO, it is not serious, because as I said it is within the deadline and I have already been paid 3x 5000 euros. Confirmation.

but the problem is that I asked for the withdrawal of my winnings 83,000 euros, in progress, plus 5,000 euros. Problem for me is the speed of payments. For if received, I had already bet without a doubt.

but as a given word is an honorable word, I said here in this forum that I would not play anymore until I received everything, and I leave this commitment here. Test of 9.

come here and give the well-deserved praise.

as I said before, I really like a CASINO that I will have as a reference, I really like the configuration of the games, and their fairness, excellent. If they changed the payment method, it would be 🔝 of 🔝.

I liked very much! Today everything is fine, except for this part that is part of the CASINO management in which it is not my role to interfere, but to give an opinion.

never forgetting, the great help that CASINO Guru gives us.

Great professionals. In defense of gamblers.

I would wait for the confirmation. The KYC is very important so sometimes it just needs more time to get finished or confirmed by the casino. When a complaint is submitted here on Casino Guru, we allow casinos 14 full days to finish the KYC with the player and send the winnings.

So, if you have already provided all the necessary documents, I'd guess it's also just a matter of time before the KYC will be finished. If something is missing, the casino should let you know.

Try to stay calm.

I thought Ice Casino is a scam.My first withdrawal was rejected due to incomplete KYC.So I completed the KYC process and request withdrawal again. It took 5 days to process bec it was weekend and we have 2 holidays.I was able to withdraw my winnings and it was great.

Hello, good to hear that. You probably talking about this upper part of the printscreen. It is good when someone share the obvious proof that things are working correctly.

Hello ,

Magda, yes, ICECASINO pays.

There is no doubt about that , I myself have already received 20,000 euros of the 83,000 euros I had to withdraw . The only note or negative point is the processing speed which is described in the T&Cs.

for this reason there can be no mention of failures , above 30,000 euros are from 5 to 96 hours , never more than 30 days , except weekends and holidays . So the order is on the 24th,

It's going. Too bad I can't play.

Because I will only play when everything is paid.

And breaking promises always goes wrong!

But I will come here to give my contribution, when I receive and comment on how long it took and if everything went within normality.

I haven't played at Icecasino for 9 days and I confess that I want to, but I won't break my word.

I don't even know why I went to make that commitment but I did and now I have to fulfill it and I will fulfill it. And I will come here after that day. I will make my contribution here.

because I think there is a lot of injustice in relation to this Fantastic CASINO.

Hello Valter, fine, I'm keeping my fingers crossed that your strong will lasts as long as you need. Let us know later. We look forward to hearing from you and hoping for a positive feedback.

Hello Magda,

thanks for cheering for me.

I will do it without any problems. And I leave here my experience, I asked for the value on 10/24 I never played at Icecasino again. The casino prefers it, so I respect it. If the CASINO chooses to take the maximum amount of time, no one dies from it. As I said before, they are the ones who lose, because I don't play. Not a euro. It's 35 euros that I could play, it's not requested, but I don't even play that. Word is Word!

But until I get the last euro, I won't play anymore.

Don't worry, I have fixed ideas.

thanks to all the CASINO Guru team

for the service they provide to all bettors. Both in the analysis to give us the best solutions to bet, and in the defense if necessary.

Grateful

when I asked for the amount on Icecasino my account was already verified,

then they asked me for a source of income on the 24th, I sent it immediately.

I received a message from support saying that the account was fully verified.

On the 28th I receive 5000 euros, and all last week on the 2nd, 5000 euros plus 5000 euros = 10,000 euros.

and on the 4th, another 5000 euros. It is a little unfortunate that a CASINO of this size does not pay even 1/4 of the requested amount in 15 days.

I hope, if you want to pay everything on the last day it says in the terms and conditions, which doesn't say it's 30 days, but they say normal 5 minutes to 96 hours, not exceeding 30 working days.

that is , understand if this is because for larger amounts the CASINO may need additional checks as it did ,

but after everything is right and they start paying to be this way. (catastrophic)

It's good to play small amounts to win small amounts.

No player in the world likes this procedure, and the CASINO, which could be a colossus, loses a lot with it.

Nick set the timer for me, so I can give my feedback on Friday.

Until the time runs out, they are within what they say, it never exceeds 30 days.

but it clearly implies that normal is 5 m - 96 hours.

Tactics that don't work for me.

I have thousands of followers on my social media. Through my companies I recommended Icecasino, like others that I like and pay excellently, I hope I don't regret it. It made me want to delete it but I'll wait to see what happens this week. If they at least process one payment a day is the minimum. Well, I have 13 processings. One a day would practically limit them to pay.

Honestly, I have no memory of a CASINO with account checks in full, after 14 days, still not having paid. First time this happens to me.

13 days and they still haven't approved my documents, I'm disappointed with this casino, if I knew they were going to roll me up like this, I wouldn't have deposited

Make a claim here at CASINO Guru. Really the casino is having some strange postures. I too am getting apprehensive. 13 days and nothing is not admissible.

for such a high note, it wasn't meant to be.

make a claim... CASINO Guru will help for sure. They are the best support base in the world for bettors. Both to indicate where to play and to help players.

and grow more and more!

Congratulations to the entire CASINO Guru team

Hello Valter_Mendonca, nice to see your determination and we are also thankful for such words aiming to our address.✨

Hi Valter_Mendonca , It is a considerable sum to be pay out as I see in your complaint. I am curious about the whole progress of the matter. Now let's wait when next of your payments arrives and keep us informed. Thank you