IceCasino - general discussion (page 23)

I will consult with the lawyer according to the fine that can reach 200 times the promised value of 5 k, don't go around promising everything if they won't fulfill it!!! And for moral damages to say that I'm deceiving people, apart from the blockage for having invoiced I don't know how to proceed but wanting to lie and make me look wrong, look at my case against Itaú if I lost, for the last time I'll let you know we can negotiate but talk don't treat me in bad faith, because after the case arrives and the judge condemns you, you beg for God to make a fair deal

I deposited using crypto usdt trc20 usually it takes 5 min, I waited for 2 hours and the money are still not credited, they are telling me it will take up to 96 hours????? I mean wtf, how is positive for this casino to have a 9.8 rating?

Transactions through TRC20 (be it TRX or USDT) don't even take 5 minutes, I suppose this is a problem with their crypto payment provider, 96 hours is definitely ridiculous, verifying a crypto payment is as simple as checking the txid, I suppose in this casino first the payment provider receives the deposit and then it notifies the casino for the balance to be credited to the user's account. It would be good to know which payment provider it is, I have done these casino transactions through coinspaid and bvnk, so far had no problems with any of them

An account that is restricted from bonuses is not a blocked account, it's a partial restriction, if you can log in, play and withdraw, I don't really see the problem. I got restricted from bonuses in the past by different casinos, this happens, it's normal, when a casino feels certain user is a liability they will cut bonuses off, all you can do is withdraw and close your account and bet somewhere else, that's what I have done in the past and everything worked out fine, you will find casinos that will regularly give bonuses if you make consistent clean deposits, have a decent turnover or a decent VIP level, when a casino decides to cut off bonuses there is nothing to do

The payment provider is calypso,

Is just frustrating

Never heard of it, I'm not sure if it is the provider the one to blame or the casino for the delay (or maybe both). You must have a reference number for that transaction (besides the txid, I mean a reference number provided by the payment provider), maybe you could use that to contact their support and maybe you can find out who is the one responsible for the delay

I have everything and the casinos says I need to wait 96 hours , so clearly someone is using my funds for 96 hours and then probably they will release it, I am just asking myself how can a casino that operates that way get a license? And on top of that casino guru gives them a 9.8 rating its beyond ridiculous

Dear mtrlucian

We are very sorry about your situation. Unfortunately, this can happen from time to time...and the operator (casino) has got to obey the PSP rules and wait for at least 96 hours in order for us to raise the ticket for investigation towards PSP.

Can you please share your account ID in order to have a closer look?

Thank you in advance!

38269801

It's just not fair, 96 hours is 5 days like wait for 5 days for a deposit to maybe reach my balance?????

Hi, could I ask you to confirm that you have received your money in the complaint as well ? Feel free to click on this link and update it. 

As for the account being blocked, it doesn't look like you have a blocked account from what you posted, but that you can't use the bonuses, which is the difference. That's why the casino is reacting and basically not saying anything that isn't true, because what you're saying is that they blocked your account and that's not the case. 

So in this situation you will probably have to find another casino for the bonuses. I hope that you will do well. 

Hello, I have read about your problem and the rest of the conversation and I am sorry that such problems occurred. However, I can see that the casino is trying to deal with your situation and I hope it will be resolved as soon as possible. Could you let us know when your deposit is credited and everything is resolved ? Alternatively, if you learn something new, where was the mistake ? 

I will be waiting.

Dear mtrlucian

I am being informed that the deposit was credited onto your account.

The delay is most likely caused by the difference in the amount you first initiated and the actual amount at the approval.

Kind regards

Ok I wish that was explained to me in the chat, but it wasn't, anyway I have since closed the account and will never use your casino again.

Take care

The deposit was credited eventually, they are saying that was the difference between the amount I put in i was going to deposit and the actual deposit,anyway I was off by 2 euros and 20 cent i said I will deposit 40 and the actual deposit was 42.20 or something similar, I wish that was explained to me in the chat but it wasn't, so I decided to close the account with this casino and never use it again, if for deposit it took that long i can only imagine for withdrawal could be months, so therefore I will never again play at their casino

Specialist in talking nonsense???

Or always use an argument to try to be right, I read your topic dealing with another subject, it's absurd

Partial restriction kkkkkkkkk, in other words there is a block related to bonuses where any user can use the bonuses except me in Portugal it can be called restriction here in Brazil this is an account block, in fact I got a good bonus from the game it wasn't that I learned a method then they simply lose customers for nothing, but you can leave it until the day they decide to pay me the 5 k for blocking, and unblock it on my account I will continue

I received the money after I questioned that I was acting in bad faith, they blocked my account and are delaying the payments, I won't update because until that moment I hadn't received it so I want to be right!!

There is some type of block on my account that does not allow bonus activation, if it were partial it would just be something, I am blocked from activation for any bonus and ice casino promised that if I proved it they would pay me 5 k, I am waiting for it to be received of the 5 keo unlocking my account without mi-mi-mi be brave in saying that you are lying and making mistakes

Look how naughty these liars are who take advantage, I'm proving that my account is blocked, no bonus is accepted and they insist on talking nice but they lie, they promised 5 k, they scammed me and they won't pay me

Here's the video proving it

That's mtrlucian, and my account they blocked out of nowhere, they always have an excuse ready or invent something but the priority is to show the reason at all costs, don't let yourselves be fooled because if you profit they will block you, I'm posting it on everyone the channels people need to know about their naughty

Let's agree on the following, I can play on my friends account even if you unlock it, so what do you suggest? Will you pay me the promised 5 k 2 games on a friend's account or 3 will you unlock my account?

To be fair, when paying through a third party, you have to send the exact amount (or some cents above) the required payment, these crypto payment providers usually charge a small fee to us (I don't know how much, but it's really low), plus the network fee you pay when sending the crypto, sending anything less can definitely cause a delay in the crediting of balances. This is why I don't like when you are taken to a third party to handle the payment instead of the casino giving you directly an address to deposit within their site