IceCasino - general discussion (page 22)

Hello, I don't think a couple of days is such a disaster yet. We give casinos 14 days to resolve the withdrawal issue. However, since casino told you that it takes 5 business days, I would recommend you to wait and see if they meet this deadline. 

Could you let us know if you have received the money within those days ? I will wait.

Hi, I'm seriously worried. I requested a withdrawal at ICE CASINO last Saturday, they are taking a long time, it has already been authorized but so far it is not in my account. I play on other sites and I have no problems with withdrawals, it usually enters the account on the same day or at most the day after, for example Vera&John. I'm worried and I don't know if I can trust him. I started playing on this site based on the CASINO GURU review, the second withdrawal I made, the first one fell in 2 days, this took a long time and the value is not high. I enter the chat and the responses are always standard, you have to wait 5 days. What to do?

Hi.

I moved your post here, so you can see that Jaro responded to you a few hours earlier.

I can assure you that this casino normally pays legitimate winnings. On the other hand, considering the feedback of other users, it is obvious that the casino is not among the quickest.

In general, I'm sure you will be paid if you have never breached the casino's terms and conditions, of course.

I know it must sound quite silly, but feel free to browse resolved complaints submitted due to delayed payments - use this link.

We will be waiting for further updates, I pray it won't take too long!

I would like to inform you that ice casino blocks players who win, that is, they just stop losing money, I managed to have a profitable month, they blocked me!!!!

Hi, did the casino give you a reason why they blocked your account ? Did you also ask for a withdrawal at the casino ? Can you describe a bit more so I have a better overview ?

Anyway, I see you've already started a complaint, so our team will try to help you and see where it goes. In the meantime, if you have something new, let me know. I'll be waiting. 

Dear marquinhosvbb

Here is a fair deal. Please provide any proof that you are blocked, and Icecasino will grant you 5k.

How about that?)

Warm regards

Now I'm going to find out if ice Casino has a say!!!

Below are the screenshots that my account has been blocked and I can no longer use any benefits!!

I want the 5k I want to see if he has honor!!!

Any bonus I try to activate, this message appears, ICE CASINO blocked me after cashing in but now they promised me 5 k if I prove that I'm blocked, that's the proof!!!

Pix 34872215869

Send me PIxxxxxxx now

If you want more proof, I'll send it. 

If I earn 5 k, I'll work to promote you for the honor of my word!!

Pix 34872215869

Hello,

Upon checking the screens above, we can firmly confirm that you (player) can access your profile, and you are not blocked.

Please, kindly, do not mislead other customers.

Also, your complaint should be resolved by now, we are looking forward to hearing from you!

Kind regards

From what you posted here, it looks like you don't have a blocked account. 

I would also like to point out that according to the complaint it looks like the money is on its way and you should get it soon. Could you let me know if this has happened ? 

I will wait.

I received the amount, thank you, I already knew that they wouldn't pay the 5 k but blzz, I was blocked, look, I sent 8 prints, you don't authorize me to use the bonus, you blocked me, I ask you to kindly unblock me and the amount of 5 k that you promised because I I'm still blocked, so the proof I used is that now I'm blocked 

Follow the entire conversation with the Bonus Manager, he refuses to say that the account is blocked, but he states the reason that he does not accept the bonus, that is, it is blocked 

Now you have to comply because in addition to blocking my account, they promised 5 k and I hope they unlock it and pay me the 5 k!!

If you want, I can show you the recording that is blocked.

Who am I mistaken??? 3 reasons now I'm saying that I'm wrong, it's moral damage and I have proof!!!

They promised me a 5k pix if I proved it, they blocked me after I won the test, okay? 

I WAS SIMPLY BLOCKED I CANNOT ACTIVATE ANY TYPE OF BONUS AFTER I WON

Okay now I made the video proving that after I won, you decided to block my account and no longer accept any type of bonus, it's fair that we resolve it as agreed, I've proven it now pay me the 5 and unblock me then I think it's fair for me to apologize after you comply and resolve as agreed

Dear marquinhosvbb

Once again, we do emphasize, your account is not blocked, you can freely access it at any time.

The complaint was resolved (based on your response above).

But what concerns the bonus offers - the system itself defines the eligibility of the bonuses to one or another player. At long last, bonus is a casino money.

We do wish you luck and huge wins with the real money!

Kind regards

Okay now I'm proving it since they said I'm cheating!! Follow me there too

I'm still waiting for the 5k to be paid.

If my video hits I'll share the profit ok, there's one of mine that reached 240 thousand let's hope!!

Dear marquinhosvbb

Maybe it's a language barrier, but above we explained that your account is not blocked.

Should you have any further questions - please feel free to contact support.

Best regards

I SAID THEY WOULDN'T PAY THE 5K

YOU DON'T HAVE HONOR EVEN WITH WORDS SPEAKING IS EASY, I PROVED THAT I HAVE THIS BLOCK ON THE ACCOUNT, AFTER I MADE A PROFIT ON THE HOUSE YOU BLOCKED ME AND I CAN'T ACTIVATE ANY MORE BONUSES

One more proof, you always give an excuse, each service channel invents something

You have already reported above that "it could be a language barrier" that is, affirmation of the blockade but you have no honor and fear of telling the truth

LIKE THE ACCOUNT IS NOT BLOCKED, YOU JUST CANNOT ENJOY THE BENEFITS LIKE ANY OTHER USER, BECAUSE YOU WERE LUCKY NOT TO USE OUR BONUSES (BLOCKED)

IF YOU INVOICE WE WILL BLOCK YOU!!!!