HellSpin Casino - general discussion (page 2)

Hey, I find it quite strange that if you were to do a supplementary verification and the casino asks for your address again, they basically refuse you the same one. Did you ask what is the reason for this and why does the casino ask for documents that have already been verified ? 

However, I saw that you managed to open a complaint, so let's see where our team gets to if you don't manage to resolve your situation. 

If you had something new would it be possible to update us ? 

Hi.

I have a pending complaint with HELLSPIN with the help of Casino guru

Since that I have found out they are not licensed . I don't think I have a hope in re cooperating my winnings they confiscated .

And how.can they trade if no licence there is got to be a governing body that cam shut them down or fine them for being unfair .

Hi, yes this is correct information and we have it listed on our website for this casino as well that it operates without a license. 

However, what is the problem in your case and why casino doesn't want to pay you your money ? Can you tell us a little more about the problem ?

Nevertheless, since you have an open complaint, nothing is lost and we will see what our team can do. I hope it will all be resolved in the end and you will be happy, but let's not get ahead of ourselves and wait and see how things develop. 

I will wait for the answer.

Hi ,

Pls ready current case with them andi have the game history of my 5000 spins

As you will see I fought hard to win that money . Only to loose. It on a technicality . I contacted them they said decision is final

So heartbreaking

Maritess

I think such evidence would certainly be useful in the complaint you have open. And while it is still in progress, I'll try to wait and see where the team get you. I want to firmly believe that it can be solved. So let's be patient as this whole thing unfolds. 

Good luck. ☘️

I recently won some money on hell spin, after fully verifying the account I ask for a withdrawal but it says that my bank continues to refuse the withdrawal, I'm trying to open a crypto account so I can load the money there and then withdraw it . Any other advice?

Have you tried to ask your payment provider about this? The issue could really be on their side.🤷‍♀️

So because you write without a license - you do have a license, or am I drunk?

I do not understand your question here, actually.🤷‍♀️ We could not find any information about a license at this casino. Could you post the link to where you found this information, if possible?

If you click on the picture at the bottom it says Licence Curacao or whatever it's called? Or is what it says irrelevant?

Could you perhaps post a URL where you found this information, please? Our data team couldn't find any licenses at this casino, unfortunately.🤷‍♀️

Is there a special area where you can find licenses? I've only posted the photo where it says so, just because it says it there, doesn't that mean that they have the license?

Sorry, but if you check the information on our website, it says "unverifiable.". That means that our data team couldn't verify this license.

Good evening, I made an attempt to withdraw 500€ and a second one for 1500€ I made the withdrawal by wire transfer (bank transfer) I also received the relevant emails that both were approved (they had also identified all the documents that were requested of me! How many days about to be credited to my account with this method?Thanks

Hi, in such cases it can be individual, but I would expect about 5 days since you are doing it by bank transfer. I think this is normal. 

However, something unexpected may come up and it may take longer, but I don't want to worry you right from the start. 

I should add that we give the casinos 14 days to send the money to the player, so if nothing happens within that time, we would try to help you. 

So be sure to keep me updated as things develop. 

Thank you very much everything went well and I had no problem!!!!!

So I'm glad, how long did it take for your money to finally arrive? 🙂

They are such rip-off artists! I have never experienced anything like this before!!! I advise everyone not to deposit a single cent here!! I hope the site gets closed

Absolutely dubious in my opinion. The T&Cs do mention the stake limit, but there is nothing there about the player having to pay attention to it themselves. I have not placed a higher bet intentionally and only very occasionally, which was also permitted by the casino. I assumed that it was blocked like in other casinos and not that I had to pay attention to it myself because the notice was missing! Conclusion: confiscated and no concessions whatsoever. Only standard answers from support! No license to be found on the website! Support could not and would not tell me the name of the licenser either, and when I asked questions about it, I was just referred to the footnote on the website where it was supposed to be found! So there is no license!! I hope nobody plays here anymore and the website is shut down!! In my opinion, what they are doing is fraud!

Hello.

I believe that you have done the right thing by submitting your complaint here. Our team can investigate the whole matter when the right time comes because, as explained by your complaint resolver, we need to wait 14 days before we can intervene. Hopefully, the casino will communicate with our complaint team so everything can be checked out and the complaint can come to its best resolution.

May I ask if you have ever withdrawn money from this casino before, or is this your first time?