HellSpin Casino - Player’s withdrawal has been delayed.

Beware of the company He'll Spin! I made a withdrawal for the first time and they asked for verification. They accepted everything - identification card, and address. But during the second withdrawal, they asked for verification again, stating that this was a standard procedure for the last time! Three days ago, I made a withdrawal for a small amount of 35€ and it was processed immediately. Yesterday, I tried to withdraw 150€ and they requested my address again. They are refusing to accept the same proof of address that they had previously accepted and they're cancelling the withdrawal. They do this hoping you will gamble all your money again. BE CAREFUL!

Dear Constantinos03,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Constantinos03,

Have you received your withdrawal from the casino yet?

Dear Constantinos03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.