HellSpin Casino - general discussion

If you want to discuss anything related to HellSpin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello everyone,

I'm Marco and I can't withdraw my money on HellSpin casino. They always reject me all methods of cashout (credit card, E-wallet and Crypto).

My balance is huge and i'm worried about it.

Can you help me to solve this problem please?

Best regards,

marco

Hi

did you sent the documents for verification? First send them wait for few days to be completed. If they don’t process after the verification lodge the complaint in casinoguru.

If your account has not been verified yet, all withdrawals will end up as canceled, I'm afraid.

Do not be surprised if the casino will block your account though, it sometimes happens if the KYC verification or security check is triggered.

Let us know how it's going, please.

I started playing at Hell Spin Casino for the first time this week. I bet 20 euros and won something. I wanted to cash out my winnings but now the casino is interfering. I was asked for a bank statement where the transaction can be seen, which I had the bank issue for me and uploaded proof of the transaction. With account number, date and time of deposit and the amount but my documents are constantly rejected and the amount is therefore not paid out. Daily contact with support doesn't always bring the same statements. what do you advise me

Hello,

I'd say that you should get some advice from the casino at the moment. It's crucial to learn why the document keeps rejecting, any chance that your full name and address are missing on the statement?

What statements have you got from the casino so far?

Well, that's what I thought too at first, so I had my bank print out an extra account statement with the sales where the transaction is on it and where the name, address, account number is on it and I also created a transaction proof where everything about the transaction is on it, name , date time amount and account number and always defy rejected. My only explanation is that it's a joint account with my husband and since both of our names are on it, of course, but I can't change that and I think when you've been married for 30 years, it's normal to have a joint account.

As an explanation, there is always the same name and the date and amount of the transaction are missing, but that's not the case. It's all on the proof of transaction🤷‍♀️

Hello, Gett.

Well, now I'm quite sure that without the proper explanation from the casino, we are not able to figure out what is possibly wrong. I agree that having a shared bank account is quite normal for two married people, so it makes me think that maybe the casino is lacking proper experience on how to deal with this - just guessing now.

Are you in touch with the support, please? If you feel that the casino is not able to explain what is wrong, I fear that I can only recommend submitting a complaint.

I also found that according to our latest review, the casino does not accept players from Germany. Which country of residence did you state in the registration form, please? 

Thank you in advance.

Worst casino ever...

Care to explain what is wrong?

If only the reputation would not drop so low, did you check it?

You can do so here.

Hi

I have been a loyal customer to Hell Spin Casino and have played for almost a year and verified originally when I first signed up so I was receiving my winnings and playing fine until suddenly they locked my account. I don't currently drive so I have a South Australian Proof of Age card which is a valid ID in my state. However it doesn't require a expiry date. And when I originally verified I explained my situation and they approved my account, but now they won't unlock my account (it's locked to the documents page and I can't click on anything excpet upload documents.) They said they don't accept identification with expiry but obviously they can cos they done it before. I am so angry with the service of this casino because I used theses low bet machines for helping with my anxiety and now I can't even play back what I have on my account and can't verify it so that's a nearly 200 dollar loss for me. I don't even think I will use them in the future it's so annoying considering I've already withdrew Hlhundreds before and now this crap.

Hi there,

One could easily say that the casino is not capable of solving a quite usual situation, which is not good especially if we take its low reputation into the consideration. To me, it seems that the casino does not care to help, hence it's good that you created the complaint.

Let's just hope that the staff will cooperate after all.🤞

Hellspin casino is trying to steal my cash winnings, how do I report this to CasinoGuru for complaint submission ?

I see you found the way. 👌

Care to explain your issue here on the forum as well?

Im having trouble finding the right document for this

upload proof of joint bank account, where we can see your both names and card number on one screenshot." 

I’ve looked but online banking doesn’t show your card number only your bank account

It depends on the bank options, I'd say.

The way I see it, especially pre-paid cards, or similar kinds, simply do not possess the holder's name. So the best option would be to get in touch with the casino. Explain the situation to the support.

Have you tried that, perhaps? What did you learn from them?

I deposited several deposit over time an actually began to win got up to 8500 an then they auto played my acc until dry.... clearly if 208 times in a row 50 bet was made then U clearly have played someone's acc so U don't have to pay it.... nothing but scum an pies all the support ppls do is replying with please forward it name an blah blah whish IV done several times an that's all they reply with.... there fuckn ripping off dogs

Oh, this is truly a strong accusation. Can you prove that somehow? Are you sure someone else has not gained access to your account instead?

Well, I would suggest submitting a complaint, but be ready for similar questions. I do not intend to say such a situation can't occur; it's just that without proof, there is usually no investigation.

I'll leave the choice to you, of course. https://casino.guru/complaints/create

be careful with the company he'll spin! I made a withdrawal for the first time, they asked for verification, they accepted everything, ID, card and address, and on the second withdrawal, they again asked for verification, they told me that they typically ask for it one last time! Three days ago I withdrew a small amount of €35 and it was done immediately yesterday I went to withdraw €150 and they ask for an address again and they don't accept the same proof they had received again and they cancel the withdrawal they do it so you can play everything again ATTENTION