Happy Hugo Casino - general discussion

If you want to discuss anything related to Happy Hugo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello Das Happy Hugo does not want to pay out my winnings!

Despite the casino's rating, what makes you think that please?

Share more details, because maybe the situation can be easily solved.

Deposit made, was also deducted from the account, but never received any money credited. It said after 72h that money would be credited to my account or account. Neither happened, now they want a list of transactions from me. Since it was only a €20 deposit, I told them to keep the money and close my account. Which of course only works via email.

Stay away from the casino. Apart from the deposit, it was an expensive and very short fun.

That's just bad...

Thank you for taking the time to share your experience!

Could you just add what payment option you used, please?

Hello Radka,

the payment was made via credit card or debit card. Received a direct debit notification from my bank after completing the payment. The method was used before and unfortunately again afterwards, successfully in this casino.

It's a pity that there are so many black sheep in this industry. My tolerance for bad service is therefore no longer existent. Especially in terms of payment and the subsequent handling by the casino, I have had to make this experience several times in the past year.

Well said - any additional comment from my side would be unnecessary.

I wish you a lucky day!

just logged in. I got an email with a bonus. you say it's closed. Thanks

According to our latest information from affiliates, the casino should be closed. However, I also got to the site, so thank you for the details and I will pass them on to our data team who will look into it and update the new casino info. 

Anyway, have you had any experience with this casino ? If so, can you let us know what it is. 

Hello, no, I better not have paid in then. lg

Hello.

I think it's wise, despite the question of accessibility, I'd like to point out that the casino was "closed" with a low safety index - it's worth mentioning,..