Gorilla Wins Casino - general discussion (page 2)

As Radka already explained before, from our experience with this casino, it really doesn't look very positive, but I don't want to get to any conclusions yet.

Be sure that our complaint team is here for you and every other player in a similar situation, ready to help and do everything possible to get the complaint solved.

On the other hand, if there is no communication from the casino side, we are not able to do more because if the casino is not willing to solve the problem, our hands are unfortunately tied.

Please try to understand our position as well.🙏

Hello,

To prevent a technical problem, could you please confirm that you received the email regarding your user review? You should have, and the explanation is there.

A quick summary though:

Unless your complaint is closed, the review will be stored in our system. But do not worry—it happens automatically for each player who posts a review and a complaint on the same casino. As far as the user review is concerned, there is no reason to worry. I imagine it is, however, concerning, especially with such a disreputable casino. Well, I hope the complaint will help you get the money!

Well, I was not asking for your email and I belive it is not vise to share it publically, Feel free to edit your post and delete the email address.

As I previously mentioned, you have an active complaint against this particular casino, so the user review is not a tool to address the issue within the casino. Please do not push this too far on the forum; I know you are on the verge, but even our outside consultant could not reason with you. It will not help you if you say you want to die. I realize it is a thought, but it is true.

Please feel free to read the earlier posts again. You might not gate the money at all; please be prepared to accept that possibility.

I understand what you keep posting; just make sure you too understand what we have told you so far. 

As previously communicated, kindly seek professional help. Try to find someone to help you face the consequences - give it your full effort, since the complaint needs some time to escalate and, as being said, the good outcome is very uncertain.

You really must be prepared to deal with it. Please do not waste time on hopes. Prepare yourself. Even if, by some sort of miracle, the money would come to you, I'd say you need to put your life together again. From a longer perspective, this is not a healthy way to live.

Your complaint resolver Pavel is now trying to contact the casino in regarding your withdrawal, so hopefully we'll have some updates soon.

Please try to be patient, as our team has to deal with hundreds of complaints every day.🙏

I hope Pavel will be able to get in touch with the casino soon.

Just, please, keep in mind not to rely on money from gambling at any time. It is supposed to be taken as a hobby and nothing more, because it could lead to some serious issues.

Stay patient, please; I will surely keep my fingers crossed for you.🙏🤞

May I help you a little to achieve it?

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Please stay well.

I know you are under a lot of stress, but we cannot treat you here, so saying you are going to die is not just a sad thing to say; it is also highly manipulative. Please try applying for professional help.

Seek available help centers in your country: https://casino.guru/problem-gambling-help-centers

Although I completely understand that you feel lost, we are powerless to help you get better until you work for it.

You should start taking care of yourself, in my opinion. I truly hope you understand we can't substitute something like that for you here.

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