Golden Billy Casino - general discussion (page 2)

So what am I supposed to do?

Do I need to provide the information one by one to the person in charge of this site that all these casinos are sister casinos?

How about starting with the "update us" feature?

It's at your full disposal on every overview, casino page.

The Data Team will go through your suggestions and then decide.

Have a good one!

https://goldenbilly.com/

This casino ran away at night a few months ago.

We had lost touch with them for a long time, including their license and management company, but suddenly the site was back up and running.

However, my account is blocked and I'm still not connected with support.

I wonder if this casino is trying to hide the fact that they ran away in the night and act as a new casino?

hey there!

I would not say this site pretends to be a new casino because its URL remains the same. In my opinion, it was quite long yet temporarily closure. Thank you very much for spotting this, I'll make sure the information is updated.

Now to your account, is it blocked without earlier discussion? I know you have, under numerous circumstances, closed many accounts, so I prefer to be sure about this specific one.

I was digesting a bonus at this casino, but when I tried to complete my wager I got an error and could not complete the wager.

As you can see in the picture, I have 0.01€ left.

If I place a bet of 0.01€, I get an error.

I contacted the casino about this, but there was no answer and eventually I could no longer access the casino.

Just recently the casino site came back up and when I tried to log in, I found that my account had been blocked.

I contacted support, but the mailer-demon informed me that he never received my email.

Hello. I can’t file a complaint, it says verification failed. What to do?

I do not completely understand if you opened a new account first or got into some old one, though.🤔

So, in what state is it now, then?

Hello. Try to file a complaint using this link, please, and let us know if it works. If you get any error, please make a screenshot and send it to us, so we can try to fix it.

We'll wait for your reply.

I tried to log in to an account that had been there for a while and was blocked.

The casino also has a live chat that only has a button but doesn't really exist, and I don't receive any emails.

I think they may have revived the site just to get people to register and make deposits.

Ok, I understand now. Well, if that is the case, as you think they do, it is good to know, and hopefully there will be other users reading this to make their own decision whether to go to play there.

I'm from Germany and can't always open the casino guru site, otherwise I would have been a bit smarter. I deposited 30 euros the other day and the money was never credited. The payment provider and my bank confirmed that the transaction was successful. The live chat button is fake, as are the email addresses. They are scammers and they stole my money

I can't discuss this here????

This casino robbed me. I deposited 30 euros which were not credited to me. My bank confirmed that the payment was successful

The support button is fake, as is the email address

Hey, why couldn't you discuss it here? I see that the main problem is the deposit that was not credited to your player account. I wanted to ask you if you contacted the casino but apparently no one is answering when neither live chat nor email is ok. This is quite a problem because this way we basically don't know what might be going on. But it was good that you asked if everything is okay from your side and you say yes. 

Anyway, Veronika has also written to you in her complaint that these are complicated and difficult processes for us to resolve. Obviously you will need to investigate this further with the bank as the casino is not available to you. 

As much as I hate to say it, I'm not sure how much more we could do to help.😕