Golden Billy Casino - general discussion

If you want to discuss anything related to Golden Billy Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I received 50 euro cashback ... I lost more than 700 - 800 euro in the last 2 days but that's gambling. Now im playing and i have in total 260 euro and ask how much wager left. They replied with 169.14 EUR then i played further. In total more than 400 euro but now i have 360 euro. I asked again how much wager. They replied still 169.14! I said you can see i played how is that possible. Simpel answer 169.14 is correct. A whole discussion. I keep playing and now have 250. I ask and how much now and STILLL 169.14. Now they replied i asked the team to check but can take a few days. It's litterly on purpose and the chat doesn't help at all. The said i see that you are playing but we can't do anything now.

Hello, it's quite strange what you're describing. Have you been playing games that count towards wagering since you still have the same amount to wager ? According to what you described the chat was not very helpful and so you will probably have to wait for relevant information before investigating. Therefore, would it be possible to be patient for a while and try to find out at what stage the investigation is ? If you learn something new you can let me know .

I'll be waiting. 

Yes, i played the same game and it was getting lower and suddenly nothing happened. I was chatting with them as well. They said we see that you play and its strange and they contacted somebody to revolve this case. I wagered WAYYY more than then remaning amountd. When they said 170 euro remaining i played more than 600 euro after.

Yes, I understand, so obviously the casino will give you the relevant information when they have it too. If nothing has changed and no one has contacted you, let us know and we will try to help. So far, it looks like the casino is trying to find out why this situation occurred. 

Good afternoon.

I made a Jeton withdrawal request for 1500 euros on December 18th, and it failed. Since then the money has not returned to the casino account. I try to enter the chat, press the button and it doesn't work. I've tried in several browsers and on the computer and I still can't enter the chat.

I sent several emails with no response. They never respond to emails. I just want the money to go back to the casino account so I can make a new withdrawal later. But the 1500 won't return to the account and I have no way of talking to them 😪

Thank you for helping me.

Its very strange that its impossible to contact them. And also suddenly! I just try to close my account and its impossible. I hope you will get your money soon.

Good morning.

Can you send me the link when you log into this casino's support to see if I can log in like this?

It's just that I still can't do it. I click on support and nothing happens. Does not open any windows.

Can you send me the link to the window that opens when you press the support button?

Thanks

Hi, I read that you have a problem with the withdrawal and this time you can't even get into the chat and inform yourself. When did this problem occur ? Did the casino provide you with any alternative since you couldn't withdraw money via Jeton ? 

However, I noticed that you managed to file a complaint so our team will try to help you in your situation. Hopefully successfully. If you have any update, be sure to let us know. 

It happened on December 18th. Since that day I have not been able to enter the chat or speak to anyone by email, I have not received any response. I have already sent numerous emails to support@goldenbilly.com unsuccessfully.

The casino does not respond to me or offer me any alternative and the money from the failed withdrawal does not return to my casino account. I have 1500 euros that 'disappeared', as I neither received them in my jeton account nor are they in the casino account. Only the survey with the status 'failed' appears.

I don't know what else to do, as I can't speak to any operator and it's been over a week.

If you can't get any answers for more than a week, it was a good step to file a complaint. I definitely believe that it is not pleasant that the money has disappeared from your account and no one is responding to you, because the reason for which this whole situation has arisen would certainly be good to know.

However, we will now have to wait and see where our team gets to and hopefully it will be possible to help you. 

If you happen to get a reply from the casino to your emails, please don't hesitate to let me know. 

I have a new complain!

Same thing as the other person they withdraws ALWAYS are approved within a few hours. Now its not approved after 3 days i e-mailed them with no response and their chat is shut down.

Did you had any contact with them or received your money?

No. I still have the same problem.

I haven't received the money, the chat doesn't work and no one has responded to emails for over two weeks. I never received any response by email and I've already sent a lot.

If you have anything new about the case, don't hesitate to add it to your complaint. 

But as for the withdrawal, you don't seem to know the reason since the casino doesn't answer you, why is that, am I right ? It would certainly be useful to know what is going on. 

However, our team is still trying to help and I saw that the ball is in the casino's court. So we'll see how this whole thing develops.

I've had my winnings unpaid for a long time now, but I can't get in touch with the person in charge of this casino.

Even through the license.

The company that runs this casino must operate several casinos such as rakoocasino and betsomnia.

Can you call them or give me the contact information for the payment department of the operating company?

Hello, according to what I can see, this casino is closed according to our review. You managed to play here and win money ? 

Regarding contacts, we can't provide them, so I can't help you with that. 

I was thinking of filing a complaint, but I don't know if that will do any good with the way things are at the moment. 

Anyway, the licensing authority hasn't gotten back to you with any response ? 

rakoocasino and betsomnia are the same management company.

Shouldn't they be held accountable instead?

I don't see that these two casinos have anything in common, they have a different owner and they are not sister casinos. And of course I don't think they should be affected in any way, since you had a problem in this particular casino and not in the others you mention. 

We know that all three casinos have the same owner and are sister casinos.

All by fairgame.