GGBet Casino - general discussion (page 2)

What kind of payment method has been used for the money transfer? I'd wait for about 7 days in total and then if you don't receive the winnings, then of course, the problem isn't on your side. It's casino's responsibility to make sure that you'll receive your winnings.

Quite normal bank transfer, that was almost 14 days ago. So all other payments arrived but one is missing.

Normal bank transfers don't take 2 weeks. They casino must have done something wrong or the payment provider's fault. Definitely not yours, because you're not the one who sent it. You can just wait until it reaches your bank account.

Yesterday I won 45,000 rubles at their casino. They brought me 14. They requested a video conference Skype, which I passed and provided my passport and my card with which I replenished my account. I don't have any multiaccounts and I didn't violate anything. But my account was blocked and the money was blocked. Please help me to sort out this situation with them. My nikname kadrus2002

I registered on September 28, 2021. I made about 20 deposits. The amount that the casino blocked 30000rubles is about $ 400. I provided them with all the documents and called them on Skype. I also inform you that my account was verified before and payments were made to me 3 times. I did not use other people's means of payment. I made deposits from my card in my name and the piastrix system where I am also verified in my name. The casino does not report the exact reason for the blocking. Please help me

In this case, you should submit a complaint. Basically, we need to know why the account is blocked. It's hard to guess, but they probably weren't satisfied with something they've seen during the call.

Blocked my account with multi-accounting forlisting. I have no other accounts, they kept the deposit for themselves. Natural scammers

If you're sure you have no more accounts there, have you considered submitting a complaint through our website? We can take a look at it.

I requested a payout of 250 EUR 3 days ago. GG.BET then asked me to send proof of address for verification. Of course I did this IMMEDIATELY! After the documents had been sent, I received a direct rejection saying that my documents were (allegedly) not legible... then I sent my documents again... 10 minutes later I received another direct rejection with the same hint ^^

The documents I sent to GG.BET are ALL in great quality and legible. Nevertheless, my documents are rejected again and again!

I've been fighting with GG for account verification for 3 days now!

Nobody can help me in the chat at GG.BET, because only English-speaking employees..

The contact number of GG.BET displayed on the website is INVALID !!

I'm pissed off that GG.BET only gives you standard texts as an answer and nobody wants to help me !!

I will fight for my money. However, I will NOT deposit ANY CENT more at GG.BET !!

I'm pissed ! I therefore do not recommend ANYONE to deposit money at GG.BET !! Absolutely not recommended !!

I've already submitted my documents for verification to GG easily 10 times... if I don't get a confirmation of verification during the day, then I'll go one step further.... !!

Customer service VERY BAD

VERIFICATION HARDLY POSSIBLE

ABSOLUTELY NOT RECOMMENDED!!!!

I can see you already submitted a complaint. That's probably all you can do for now. I think the major problem is that they keep declining your documents, but they don't explain in detail why they do it. Then you're not able to fix it since you don't know what's wrong.

I think so too Daniel. The problem is that I keep getting a rejection with the same STANDARD TEXT... So I don't know what's wrong with my document or how to do it right. Nothing is explained to you... why, why, why... you write at GG.BET with a robot!

Conclusion...

I had to play down my winnings from 250 EUR completely to 0 EUR because I did NOT get my money! I completely deleted myself at GG.BET this morning!

Please leave my entry so that other players are warned! The contact phone number on GG.BET is also not valid by the way (call number invalid) .. and their chat is in English !!

GG.BET absolutely NOT to be recommended! KEEP YOUR FINGERS AWAY!!!

This is probably what the casino wanted and you let them win by playing down your winnings. In this case, we can just assume what would happen if you waited longer. The casino will always claim they would send all the winnings.

My account was blocked because I had another one that I did not remember and there I had 1000 pesos but they did not solve anything in the mail

Frankly, multi-accounting is not pretty tolerated. 🙁

Have you picked up any bonuses on any of those two accounts?

The main idea of this rule is to prevent "bonus hunters" to register several accounts and collect bonuses available for new players only.

I understand it on that side, but to the extent that they don't let you or withdraw your money, it's wrong. They should pass it to your first account at least, not block both accounts. Or not letting you deposit, I don't know a better solution than just blocking you and taking your money, also in the terms and conditions they have to return your deposit from your duplicate account, but support does nothing to support me.

I automatically received bonuses when I made my deposit, but I never activated them because I wasted my time, it is impossible to win, you have to multiply it as x30 or more.

It's correct that some casinos really leave the first account open and close the others. But that applies to the cases where the player didn't use bonuses on both accounts. Your case is a different story. If they closed your accounts and voided the winnings, it's not something unusual. That's what most of casinos would do.

The casino is unfair self-exclusion is not taken seriously the biggest rat in the casino world is GG.BET

Hello Wibrak,

could you share more details, please? You obviously asked for self-exclusion, what followed then?

Your complaint is a fresh one, so I have no clue what happened to you.

On December 21st, 2021, I asked for self-exclusion several times in the chat. I should then write an email and it was not taken seriously either.

Hello,

I'm sorry but it seems that you just did not follow the instructions correctly. If the casino informs you that you need to send an email to the support concerning your self-exclusion request, you should do so immediately and inform them about your reason.

It would be wise if you could use the example of such a request provided within your complaint by Petronela, next time you'd like to self-exclude yourself from any casino.

You do not pay now I have waited 2 months and they keep pulling it and came up with excuses. And now they do not answer me anymore. It's 100 euros they owe me