Hello, could you please say a little more about what happened to you in the casino ? I see you have a problem with the withdrawal. How long has it been going on ? Do you have a verified casino account ? Tell me a little bit more.
I also see that you have filed a complaint with us and our team will try to help you in your situation so hopefully everything will be resolved as soon as possible. Good luck.
Two days ago, I won more than 2 thousand euros and made two separate withdrawals. A smaller withdrawal of around 300 euros was successful, but the Casino announced that there were technical problems with the payment service provider with the larger withdrawal of 1750 euros. My casino account is fully verified. Casino has announced by email that it will take care of the matter. For some reason, the withdrawal fails and the money is returned to my game account again. Today I made another withdrawal because this happened. The matter has not been resolved yet.
Thank you for describing the situation. I have seen both from the status and from what you describe that the casino recommended to ask for a withdrawal again after technical problems. We will be patient and wait if everything will be fine this time and the withdrawal will be successful. Will it be possible ?
Hey. The matter has been resolved and I was able to withdraw my money successfully, so everything is fine now. I doubted this Casino perhaps too much for nothing because normally the withdrawals are very fast and now there were technical problems with the withdrawal for the first time from the Casino's side. So it is a good and completely honest Casino after all. Of course, if there are any problems, it's good to report here in the future. 🙂
Of course, if there are problems, there is nothing wrong with sharing it, at least more players will have an overview.
However, sometimes players create unnecessary worries for themselves if they are impatient. I think that as long as the casino has communicated and told what the problem is, they need to be given some time to solve the issue. If it then stops talking and doesn't resolve anything then there is room for concern.
Nevertheless, I completely understand that if you have never had such an experience you are worried about your money. In the end everything ended positively and I am glad you got your money. I think it will definitely make you happy before the holidays. I wish you all the best and that you continue to have experiences of a pleasant nature. 🙂
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