Doggo Casino - Player's winnings have been confiscated.

I won with a cashback bonus and I wagered the bonus entirely according to the conditions. The large Big Bass Bonanza win of EUR 2075, with a EUR 1 bet, really aided in this. I can also provide a screenshot of it. The cashback bonus was just over EUR 110 and the wagering was 10X. At this casino, the maximum withdrawal is EUR 1999, so I withdrew EUR 1999 and on a second withdrawal, just under EUR 300. They approved the smaller withdrawal but refused the other one. Now they are not responding to my messages at all. So this Doggo casino totally cheated. I have screenshots as well. Please help me if you can, because I have followed all the rules and conditions. I just had damn good luck. They aren't responding to my messages at all.

Hello maattajaakko1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Doggo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Since when is your withdrawal pending? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account has been fully verified for over a year. I have withdrawn winnings from doggo casino before. This is the first time I have problems with withdrawal. I have made another withdrawal today because the money was returned to my game account again and they informed me by email to make another withdrawal attempt. They promised to take care of the matter so that I get my money. This problem has been going on for three days now.

I received an email from Doggo casino again today that:

Hello from the support team!

We've encountered an unexpected issue that affected your withdrawal request.

Due to a technical issue between our payment service provider and the casino, we were unable to process your withdrawal. As a result, your money has been returned to your casino account. We are in contact with the payment service provider to resolve this issue

We are very sorry for the inconvenience caused. We ask you to log into your account and restart the withdrawal request to resolve the issue.

Hey. The matter has been resolved and I was able to withdraw my money successfully, so everything is fine now. I doubted this Casino perhaps too much for nothing because normally the withdrawals are very fast and now there were technical problems with the withdrawal for the first time from the Casino's side. So it is a good and completely honest Casino after all. Of course, if there are any problems, it's good to report here in the future. 🙂

Dear maattajaakko1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru