ElegantSpins Casino - general discussion (page 3)

Hello. Please take a look at my reply to the other player, if I may.

Your concern is well placed given the circumstances, and my colleagues will act accordingly, but it takes time. The first one has to prove they violated the fair principles.

If you come across anyone else who has experienced an issue in any casino, kindly send this person to Casino Guru so the official complaint may be lodged and the casino's actions investigated. 🙏

Hi there!

I see you are not familiar with the Safety Index concept, so let me help with that:

The user reviews have no impact on the Safety Index rating. The complaints do. So, to correct your suggestion:

"By escalating the issue through the complaint process, players can potentially lower the casino's rating and warn others about the problem, which is also good to share on the forum where many others may spot the issues too."

Good intentions though; thank you for your support!

Sorry, It should be complaint not a review. Thank you for the information. 🙂

I know it's a new casino rating. As a result, it is inevitable that the rating will be wrong. That's because Casino Guru investigators don't play to find out. The problem is that even when members of this forum are making noise about what has actually happened, Casino Guru is trying to manage ratings in the same way as a regular casino. Your rules are slow to react to the problems that arise by playing. Scammers can earn in between. Ratings of emerging casinos should fluctuate more easily. It takes too much time to tighten it up at the black point. If there is a withdrawal problem, it should be changed immediately or the situation should be made easier to understand

Hi. Would you please try again with a different browser or in incognito mode? Sadly, the last few Google updates effected the cookie behaviour significantly, so it is usually the problem...

I thank you for a very good call for action!

Although you are somewhat right, it takes a long time because players must confront a casino in order to demonstrate its evil intent. I therefore reiterate that players should learn to check both the forum and the complaints. I will respond with a question:

Would you think it would be a good idea to take a chance if you started considering trying out this casino today? Would you browse the active complaints? and took the time to browse the forum? Or would you just check the index number and ignore the rest, even the description I already sent to you?

This is not a way me trying to outsmart you. My intention is to help players use all the relevant information to avoid possible traps. In this moment, without thorough investigation of each complaint, no one can say with certainty what is going to happen.

Believe me, I understand what you're saying, and I agree with you. Still, until the first few players lodge a complaint and start posting on the forum, we have little chance to confront the casino.I would not say that ordering a bunch of testers to play and possibly withdraw from a fresh casino would be quicker than what we can gain from players through forum or complaints. More importantly, if we ever tried to confront the casino with tester withdrawals, our independence would be ruined because these guys work for us. Do you know what I mean?

Is Radka worried about? Independence from the casino and independence from the players. Certainly, unscrupulous people may consider posing as victims and damaging the reputation of a good casino. Therefore, it is understandable that an investigation is necessary.

However, if the investigation takes time, it is good news for crime casinos. In that case, you will be helping out at a crime casino. Why don't I be flexible in terms of ratings and reviews for new casinos? I want to say. It may be inaccurate because it is new and there is little information. Obviously. Since there is no play information, you have no idea if withdrawals are being carried out, right? Casino Guru has already rated it without any information. If there's something unexpected about the new information, it's perfectly reasonable to change your rating or review. By strengthening the connection between casinos, review sites, and players, bad casinos can be eliminated from the market. (Of course, casino support will be busy.)

And in order to get rid of fake casinos and create a safe market, don't you think you need a strong review site as a place to collect information? Maybe there's no reason to aim for a site that has quick and accurate information.

Maybe we need a review site to know if the information on the review site is accurate. Oh, it's complicated、、、

I understand your concerns. 1~2 people This casino is a scam! There is no way you can increase or decrease the rating just by shouting. However, I think that is true if it is a good casino. However, there are bogus casinos that don't have at all. I think that there will probably be more and more fake casinos in the future. There will be a lot of throwaway scam sites that combine generative AI designs, chatbots, and basic casino templates. These disposable casinos will probably keep the site alive in about 1~2 months, waiting for the victim to wander in and make a deposit.

How many complaints do we need to lower those ratings? And how many months does it take? In the meantime, players who mistakenly think that "I don't have a problem with depositing" will wander from the guru, right? Well, it's not a story that hurts your wallet, and it's natural for players to do their research and make a deposit based on the player's responsibility

Of course not. I'm still waiting for an update on my case I have open with Guru

Hello,

I agree with your overview of the situation. You are correct The system is not perfect, but this is how it works because we have no better solution that could be applied immediately.

At least we state that pretty clearly in all our guides so players understand how we try to make the gambling a safer activity.

Since the severity of the issue is determined by the disputed amount, no one can tell how many complaints are needed or how much time all the complaints would take. Sadly, this is unmeasurable.

Any luck? I am having a similar experience just they’re saying I played Jack Frost by Rival and confiscated my winnings claiming that is was a table game.that their policy is you can only cash out 2x your winnings, but the game is not a table game. They admitted it was a "glitch " on their end, but they have "wait for the provider " none of which I believe.

Same! 😡. And Smith just doesn’t respond just leaves me hanging.

I have still have no luck at all. Now pretty much whenever i talk to them in the chat they literally ignore me

Namely, how much disputed amount does it take to lower the rating of this scam casino (6.9 right now)? In the first place, refusal to withdraw without a valid reason should greatly lower the valuation even by one dollar.

There are casinos that have already been introduced as scam casinos in "New Casino". How did you find out?

Aren't you guys trying to downplay your mistakes?

Big win today! Can’t believe my luck—hit the jackpot on slots!

Really?!

If you can withdraw money, please let me know here.

what amount? I won and they confiscated my winnings, paid out 2k but then confiscated the rest. Good luck, let us know if they paid you.

By the way, I was told. "If you don't deposit more than $1,000, you can only withdraw $100 per week

Did you withdraw your money?! Amazing! How did you do it?