Elabet Casino - general discussion (page 3)

Surely if nothing comes of it I will rely on AAMS, also because I certainly won't leave them my balance, or at least not the amount of the payments made.

I totally understand that and I wouldn't give up either, so I applaud that. I hope it will not be necessary, but if it is, it is good that you still have this option to contact someone. 

So let me know if you have anything new. 

I filed a complaint with AAMS having not yet received a response from the casino

Well then, as I said, I'll wait for your update when you have one. That is, if it will be okay from your side. You might help other players too. Fingers crossed.

Good news, finally. I received the withdrawal of 750 euros that I had requested on May 14th. So 36 days of waiting.

In short, I understand the waiting times, the news, the checks, perhaps even the liquidity difficulties, but I think we need to work a little better. This has never happened to me in such a long time. I had to send them the documents several times and they persisted in saying that they were not original.

Finally good news!!! I'll reach 36 on Monday, let's hope for the best!

I tell you, if you've given them everything and they don't tear up the balls anymore by asking you for stuff you've already sent them again, it's a good sign, count about ten days from there...

Crazy times, but oh well... I don't even know what they expect a player to do if it takes eons to get their money back

Well, I'd say that's too much for my taste. I can understand if the casino has some procedures and has to stick to them, but to make one withdrawal last for over a month would probably discourage me from playing here anymore. 

However, how do you see it, will you find another casino where it won't take so long ? 

Anyway, I'm very glad that even after such a long time you managed to get the money.

Good luck. ☘️

I'm subscribed at various casinos, i use them alternatingly. Before now, the most prolonged waiting was 1 week. So i'm pretty patient, i know it will take time to process and verify, I ain't even withdraw all the money, but right now they didn't make me willing to come back and play with them.

I honestly admire your patience! Delayed payments may happen for various reasons, but this is huge. No wonder you are not interested in staying at his casino.

Thank you very much for sharing your struggle with us. I'm more than convinced no one would like to experience that on their own.

If you don't mind a little tip, do you know you can review this casino? After all this you have been through, your point of view is more than deserved. If you like the idea, use this link to submit a user review on Elabet Casino.

I sent everything for at least a couple of weeks, I must have sent the last document at least 5/6 times. Now "they need more time to verify". Meanwhile we are at 36 days and nothing of my money

For me personally this would be unacceptable. I understand that if it's about account verification then casinos have to care about it as much as the players and have to follow certain procedures. If a player sends something that is not in a good format or does not meet the requirements then I can see why it might be delayed. 

But if a player sends last document and the casino doesn't see it for a week, that's pretty sad to me. 

Still, I believe that the reassurance from the other player helped at least a little bit and that you will see your money soon. 

If that happens, don't hesitate to share it with me.

Nothing in the end I contacted my lawyer, he suggested that I send yet another email reminding them of the contractual obligations and compliance with the service charter, and my availability for an out-of-court resolution, by next week if I have no response I will proceed through legal. It's absurd that it comes to this!

A question given my ignorance on the subject, I discovered that Elabet.it is managed by the same people who managed Lopoca.it, an online casino that closed shortly before the opening of Elabet without paying the players' accounts. How does it work? Do they declare some sort of bankruptcy to wash their hands of it?

I'm not sure how it was and why the other casino closed. Maybe you can find more information on the internet, but it's not impossible. 

Regarding your next course of action, I'm curious to see how this is resolved. 

However, I saw that Michal has called the casino again, so let's hope that the case can be brought to a successful conclusion. This waiting would probably get on my nerves, but it will be important what the ending will be. 

Fingers crossed 🤞