ForumCasinosCrownPlay Casino - general discussion

CrownPlay Casino - general discussion (page 5)

8 months ago by Romi
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18472 views 180 replies |
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Thaladriel
7 months ago

Okay, I paid on March 29th, so hopefully it will come tomorrow or the day after tomorrow

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7 months ago

Hello, I just want to briefly share my experience with Crownplay. I signed up with Crownplay 10 days ago and deposited 50 euros from my Mastercard and started playing and, as expected, lost everything. But the shock came 3 days later when I looked at my account, 3 x 50 euros had been debited again, the money went to Poland, 50 euros to London and 50 euros to Kenya, plus foreign fees in each case. I had my bank card blocked and have only had trouble because the card was hacked, tried to contact Crownplay but couldn't get through. For me it was a 200 euro experience.

Automatic translation:
7 months ago

I know your replying to another player, but in terms of verification, they won't allow me to verify my account, and in the verification section it states I don't need to which is very odd...this will be my 2nd withdrawal, I did a test withdrawal of a smaller amount, to see if they'd pay out ($60AUD) which they did in 2 days, unverified..so, to have multiple complaints about this place within the same time period, wouldn't that be of concern? They're not sending out emails to everyone on what's happening, there's no communication at all...so in my opinion, this wouldn't be a reliable place for anyone to play or join. And I still haven't received my withdrawal either.

7 months ago

Totally understand your point of view, for sure, it is strange that there are so many delays. This, of course, can be caused by many aspects, like too many withdrawal requests, or that the casino may be understaffed, I would say. I just hope that there is nothing else to it, right? I saw your complaint, and our team will intervene after the 14 day time period we usually give casinos to proceed the payments. We'll find out, eventually, if you will need to pass thru the verification process, or the casino really doesn't need you to. I just hope, that it won't take long. in the meantime, please, inform us about any changes to your case, we'll be here waiting.

7 months ago

12 days left, they still not payed out.

I write to the support at every 2nd day and I also chat with them, but no success

7 months ago

Hey. I just saw this update in your complaint: "They just payed out, after 12 days wait time, many emails and many online chat talks. I really needed to fight for the money, the site not suggested."

So congratulations, even though you needed to wait little bit longer, than you would wish. Are you going to move on somewhere else now?

7 months ago

So I received both payments today.


I am/was also new to the site. It took exactly 12 days for each payout.

So to all those waiting...it will take about 12 days.


lg

Automatic translation:
7 months ago

Great news, thank you for sharing. Seems to me like 12 is the number here. Which payment method did you use, if I may ask? Will you continue to play at this casino after this experience, I wonder?🤔

7 months ago

Hello, I have also been waiting for my payout for 10 days now. I requested my payout on March 29th and nothing has happened until today.

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7 months ago

Hello. As I read the other posts here, it usually takes 12 days to get paid. So hopefully your withdrawal will arrive soon. Otherwise our complaint team will surely help you out. Please keep us updated.

7 months ago

Hello, I just want to briefly share my experience with Crownplay. I signed up with Crownplay 10 days ago and deposited 50 euros from my Mastercard and started playing and, as expected, lost everything. But the shock came 3 days later when I looked at my account, 3 x 50 euros had been debited again, the money went to Poland, 50 euros to London and 50 euros to Kenya, plus foreign fees in each case. I had my bank card blocked and have only had trouble because the card was hacked, tried to contact Crownplay but couldn't get through. For me it was a 200 euro experience.

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7 months ago

Hello. I am really sorry to hear you've had this kind of experience. Have you tried to contact your bank regarding this? Try to get a chargeback, perhaps? There could be some chance of it, I reckon. Could you do that, and let us know, please, how did it go? The casino could really be not "guilty" here, in my opinion.🤷‍♀️

We will surely be here waiting for your reply.

7 months ago

Just received an email 12.17am utc time that my withdrawal is complete. Will wait if money hits my bank account today.

This was a very unfortunate experience, and sadly will not return to crownplay due to lack of professionalism, and many more reasons.


Nyra85
7 months ago

Great. We'll wait for the update.🤞

Your decision is probably for the best, I reckon.

Romi
7 months ago

Money came through approximately 5 hours after email was sent.

Nyra85
7 months ago

Excellent news. I'm glad you have your money. 

However, would it be possible to mention it in the complaint you have filed? It would be a good way for our team to close it. 

Congratulations and I hope you continue to do well. 😊

Jaro
7 months ago

Will do 😊

Nyra85
7 months ago

Thank you very much 🙂

6 months ago

So I've been waiting for my payment for 3 working days now. I'll wait another 2 days and if not, I'll file a complaint. Terms and conditions are terms and conditions...everyone should abide by them.

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Minimei
6 months ago

Hello,

Without a doubt! It is just that terms and conditions, which include other "exclusions" and the statement "the company reserves the right to change these terms and conditions at any time without prior notice," do not usually account for unforeseen delays.

I do agree, though, that everyone should abide the rules.

It is important to note, however, that we give casinos a full 14 days to address KYC, gaming history, and payouts. That means, that even if you submit the complaint, this time frame must be applied. Only after the casino fails to meet this deadline will the Team intervene.

Speaking of which, are you fully verified, please?

Would be great to thick-off this part, if you catch my meaning.


Radka
6 months ago

Nevertheless, I think 14 days is too long and no one answers emails.

During verification it said that verification was no longer necessary.

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Minimei
6 months ago

That is a timeframe our complaint team gives casinos to proceed with the payment before they intervene. Hopefully, you will be able to get your money sooner than that.

Dome9999
6 months ago

How long did it take you exactly?

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6 months ago

Hello, I made a withdrawal at Crownplay casino on 19.4. and until today 2.5. I have not been paid and the withdrawal process is still being processed.

I write slowly every other day to online chat, to email. They just promise and assure that their team is actively working to speed up the process and ensure that the money is paid out as quickly as possible. I don't know what to do anymore.

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Janourecek
6 months ago

Hi, I'm sorry for the inconvenience you encountered.

Since it has been going on for quite a long time, I would probably go to the point of filing a complaint with us, because I see that the only reason you received from the casino why you don't have the money yet is to be patient. That probably wouldn't be enough for me if I had already waited as long as you.

However, do you already have a verified account here or not? Did you load money with the help of a bonus?

Of course, you can file the complaint I mentionedhere on this link and our team will try to help you.

Will you go for it?

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