CrownPlay Casino - general discussion (page 2)

Hello, in this case, did the casino tell you any reason why you have been waiting for over a week ? Did they ask you for verification or not ? 

Additionally, we give casinos 14 days to resolve the withdrawal process, so we will have to be patient and see how the whole situation develops. 

As I mentioned before, we give casinos 14 days, so filing a complaint after 3 days will not be the best idea as our team will intervene after that time. We always give 2 weeks to give the casino a chance to check everything they need to and if there is a problem after that, then we will try to contact the casino. 👍

Yes, but I think the terms and conditions are the terms and conditions and both casino and players should adhere to them, there are also casinos where payouts work in 24 hours, that's serious

I totally agree with what you are saying, but if you open a complaint with us, just be warned that after 14 days our team will intervene and contact the casino. Because that's the time we give them to sort everything out and make sure the players have the money in their account. So I said it more for informational purposes. In the meantime, our team will ask all the necessary questions and gather the relevant things. 👍

And what would you do if you were me? I requested 2 withdrawals on March 16th.

Guys I wanted to inform you that CROWNPLAY processed and confirmed the withdrawal for me this morning at 11.00.... and the winnings arrived at 15.00... I would say not bad in terms of payment speed... I still have another withdrawal left in progress of processing and I believe that tomorrow I will have news on confirmation of processing

That's good. I've been waiting for mine for 9 days.

Did they ask you for checks on your account? (personal documents...banking...residence?)...because they asked me this first and I sent everything they asked me

No. My withdrawal was already processed and approved 7 days ago. I can't cancel it anymore either. It's just not transferred.

You need to check with your bank perhaps (I say perhaps) what systems they have for foreign transactions...it arrived to me in almost 4 hours...and to tell the truth I was amazed

I requested the payment via a credit card.

I have often paid out at CrownPlay's partner casinos without any problems.

They are all almost the same

When did you request the payout, but 3 days is okay

Today is the third working day for me and both payouts are pending processing, has your status changed

I would try to be patient and inform myself about my withdrawals at what stage they are. Of course, if it is already close to the mentioned 14 days, then I would file a complaint, but for now I would not try to panic. 

Great news and I'm glad you got your money. 😊☘️🎉

I really hope that your next withdrawal will be fine and you will get it without unnecessary trouble. Could you update us when that happens ? 🙂

Hmm, now that it's in the processed stage, how long has it been at this phase ? Have you tried contacting the payment provider as recommended by the player to see if there is a possible issue ? Since the withdrawals from sister casinos were fine, I believe that will be the case in this case as well. 

If it is not, you can turn to us and we will try to help you. 

Make you panic no annoying yes because 3 working days are 3 working days, that's a trick that you withdraw the credit and gamble it away.

Eg boom..... Casino same group pays out within 24 hours

Hello.

I imagine this is the most convenient opinion, but as you can see others were or still are on the same spot. Decent casino knows that keeping players happy is the best practice, once the trust is gone, getting it back is almost impossible, and also extrememly costy. So, I'm convinced this casino just currently does not have enough space to handle all requests. To me, it seems like a matter of time.

Don't play the winnings, of course. 🙏

I know another casino that pays out in 24 hours,

My payout is still in process and support says it's being processed, I don't believe them, that's how you get rid of customers

Just a short while, I've been waiting for 4 working days for my payout to be processed, I applied for the payout on Saturday, this afternoon they said the finance department is currently processing my payout and now they said there's a delay, why why, why no explanation from support, in general And overall I can't recommend the casino if it says 5 working days like at goldwin then it's exactly 5 working days until the payout is made and not like here ;-((