CrownPlay Casino - general discussion (page 3)

Is there any news here? Have you received your payout?

I'm sorry that it's like this, but obviously there's nothing we can do about it. With the casino still processing your withdrawal, we just have to wait and be patient. If you have casinos where your withdrawals go through in one day, then you know you have to stay with them, because it's not quite normal. There are a lot of casinos where you don't get withdrawals that fast. 

However, nothing is lost and it's probably only a matter of time. If there are still problems you can update us and we will proceed accordingly.

Hi,

i have started a payout on the 14th of March, they said 3 business day needed, now we are on the 5. business day and nothing, customer service can only ask me to be patient, 126 euro is stucked in.

Hi, I see you have the same problem as the player before you. It's been going on for a while and apparently the casino has a delay in paying out. The casino hasn't told you anything except to be patient ? It should be added that we give casinos 14 days to resolve such a process, so obviously we really have to be patient. 

You have also lodged a complaint, so if there are still issues, our team will intervene after the 14 days. 

I will keep my fingers crossed for you. 🤞

Ridiculously real, I'll give them until 6 p.m. then file a complaint. 3 working days are 3 working days and the general terms and conditions are valid for both. I also can't pay my bills at some point

On March 16th I requested a payout and nothing has happened to date. The support says that the payout is in the final check by the finance team and the next support is talking about problems, I can only recommend everyone not to register and play with Crownplay, really bad to treat players like that

Has your withdrawal been processed or paid out yet?

Yes, but i dont use this site anymore🙂

I think when i will win highet like 5000-10000€ then they wont pay, i dont recommend for you either, wait for the money and then dont deposit again

Congratulations on receiving your money.

I hope I get my payout and will then leave the casino dubious

They paid me out on the 6 or 7. Day and i made it to skrill. Also I wrote for them on chat every single fcking day, I wish you the best and keep yourseld away from the site, look for something better, or if you can only play here, dont play at all. Good luck bro🍀

Yes, thanks, it's best not to play, don't get angry, don't lose money, all the best to you too and greetings from Germany.

Have you actually tried to check with the customer support by sending them an email, or just asked the live chat about the situation, I wonder?🤔 Sometimes the live chat is not fully informed, you know.🤷‍♀️ Whenever you feel like filing a complaint, we are here to help.

Hello, I probably wrote 3 to 5 emails and never received an answer, but once they said my payout would be coming soon and that was on Friday last week and I also took a screenshot of every chat from support

It was a good move to take screenshots. However, since we give casinos 14 days to sort out everything around the withdrawal, if it goes beyond that, let us know and we'll try to help. 

On the other hand, it's nice that the casino told you that your withdrawal should be coming soon, so at least it's communicating somehow. But if you keep waiting and don't hear anything new, a complaint will be in order. 

So I'll wait and see how it develops. 

WARNING! Be Careful with them! I asked a payout 8 days ago, but never recieved, asked the crownplay support for help two times, but still nothing, they sent only copy/paste infos and always asked for more time. At the site TOS can see 3 business days to do the payout: 

Hello, my money was paid out but I closed my account because I am not satisfied with the support.

Furthermore, the casino violates its own terms and conditions

Is your account fully verified at this casino, is this your first withdrawal? We actually give casinos 14 full days to get this process done, as Tomas explained to you in your complaint, as well. It can be a bit more time consuming when it comes to the first withdrawal, actually. It is sometimes caused because the casino needs to go thru all the documentation, and get everything checked. So please, try to be little patient, and let's see, if the casino will be able to process your payment during this time frame. Our team will be ready to help you out, whenever there will be need to do it. Keep us updated, if you have any news, please.

It is really nice to hear, that you got your money. Could you update your complaint, as well, please, so our team can close your case? When you say, they violate their own terms, what do you mean by that, if I may ask? Waiting for your reply.🙂

The terms and conditions say 3 working days and I waited 7 working days and in my opinion the casino is violating its own general terms and conditions.

I have not officially lodged a complaint, just expressed my opinion here in the forum.

Best regards