CrownPlay Casino - general discussion (page 4)

Hi,

I also have the problem that since March 26, 2024 (i.e. for 10 days) my payout has not been processed or completed.

It still says "in process". The chat sends pre-written answers and has been doing so for 5 days. I don't get any answer by email...

Maybe you should report the casino that no one is depositing anymore

Funnily enough, they paid out today. Maybe it's because of the rating here on Casino Guru 😀

Who knows a casino that is good and pays out very quickly. 🙂)

The Dama.Nv casinos pay out within 2 days and are, in my opinion, very reputable.

The CatCasino even on the same day!

My withdrawal was on the 27th of March, I too will be closing my account after funds have been received. I do play at other places that payouts are very fast, via bank transfer...however my reason for playing here was because being an Australian resident, gaming providers such as pragmatic, playngo, quickspin etc are not available to play due to law changes here but were available for Australians to play at crownplay.

Hello,

probably just a misunderstanding with the closed complaint. Thank you for the clarification.

Anyway, terms and conditions usually provide the normal time frames for withdrawals. If the casino is experiencing delays in the process flow, its first interest is not to change the terms, but to work on the problem.

So, under normal circumstances, the expected deadlines should work. To be honest, the KYC follows withdrawals, and not every verification is the same. Not speaking about additional verification. 🙁

One way or another, I empathize with you, and I'm glad you shared this with us.

Greate news!! Thanks for the notice! 👍

Hopefully, it's just a question of time. Based on the previous good news, I'm quite convinced it should be okay eventually.

I bet it's hard to find available casino supporting more than a few game providers for you, am I right? 🤔

So, I'm sorry to see you have to keep searching.

Hello people,

I also requested a withdrawal on March 29th, to this day they say there are delays bla bla bla, I should be sure that I will receive my money etc.

I have played at several dama or rabidi casinos and I noticed that the first payout always takes a little longer. Once you have paid out once, the next payout doesn't take longer than 3 days. It's bothering me and I make a fuss every day in the chat and email but I don't get any response by email and always the same thing in the chat.

Usually when it comes to the first withdrawal, the casino has to do the verification of the account, so this may be the reason for the delay, actually. Is your account fully verified in this casino? We do give casinos 14 full days to get this process done with, as Veronika explained to yo in your complaint, as well. The live chat is not always informed about all the withdrawal requests, so they are not always able to give answers regarding those.🤷‍♀️

I know your replying to another player, but in terms of verification, they won't allow me to verify my account, and in the verification section it states I don't need to which is very odd...this will be my 2nd withdrawal, I did a test withdrawal of a smaller amount, to see if they'd pay out ($60AUD) which they did in 2 days, unverified..so, to have multiple complaints about this place within the same time period, wouldn't that be of concern? They're not sending out emails to everyone on what's happening, there's no communication at all...so in my opinion, this wouldn't be a reliable place for anyone to play or join. And I still haven't received my withdrawal either.

12 days left, they still not payed out.

I write to the support at every 2nd day and I also chat with them, but no success

But only the first payout, I am still waiting for the second payout from a day later.

12 days have now passed, and according to the chat the payment will be made this evening. I'm waiting to see what happens.

Hello, I have also been waiting for my payout for 10 days now. I requested my payout on March 29th and nothing has happened until today.

So I received both payments today.

I am/was also new to the site. It took exactly 12 days for each payout.

So to all those waiting...it will take about 12 days.

lg

That's great to hear!! Thanks for the update.

12 days general or 12 working days?

12 days in general, I paid out on March 27, 2024.

It's Monday 11pm here in Perth Australia, and my cashout was the 27th of March also...will give it till Wednesday I guess...by the way, are any of you verified? And if so, did support ask you to verify yourself or were you able to verify via the verification section in your account?