Coins.Game Casino - general discussion

If you want to discuss anything related to Coins.Game Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

They canceled my bonus saying that I have 2 accounts.. it will be 48 hours without spinning their rigged Lucky Wheel..

Hi, I don't envy your situation, to tell you the truth. Regarding multiple accounts, wouldn't it be possible for someone in your family or neighbours to open an account in the same casino from same IP address? 

However, I noticed that you have already managed to file a complaint, so our team will try to do everything possible to help you. 

Anyway, did the casino just take your bonus ? Didn't they close your account? 

Hello... thanks for your attention..

There really is no one else playing at my house to justify this situation, but coins.game Casino has already removed the restrictions on my account. I believe it was just a mistake.

Thanks again and problem resolved.

Great, so it looks like it was just a quick check of your account and if the casino thought something was suspicious, they took the necessary steps. 

However, I am glad that the situation was resolved relatively quickly and smoothly. 

Anyway, could I ask you to update the complaint and tell Petronella that everything is fine ? That would certainly be friendly and appropriate. 

Besides, did you manage to get the mentioned bonus in the end ? 

Hello everyone, I want to make a review about the site Coins.game casino Very fast registration without filling in personal data, everything is fine until you win a significant amount. The first week or even two, everything was fine, even the funds were withdrawn without verification, and then it started... They asked me to verify, they have a program on their website that automatically verifies, the program verified me, and their employees via live chat wrote that they it takes up to 48 hours and they will respond to the mail. After 60 hours, I didn't get an answer and I contacted live chat again, and this time they wrote to me that they need another 15 days to verify and check my account, that is, the program verified me in a few minutes, and they need more than half a month !!! I would not advise anyone to play in this casino if you hope to withdraw your winnings, if I had read people's reviews before registering, I would not have had such problems, be vigilant, beware of scammers

The same thing. They said i need to wait 15 working days

Hey. I see there are some problems with the verification. I certainly understand that it is not nice if you have already been verified and suddenly the casino tells you that it needs more time to do something you have already successfully passed. However, we give casinos 14 days to resolve KYC, so if it takes longer, feel free to contact us and we will try to help. 

Anyway, I also know that casinos are very careful about this process and maybe in your case there are some facts in the context of verification that the casino still has to check. So I wouldn't be skeptical right away since you said that everything has been working fine so far and to wait for some time to see how it develops. Maybe you will be informed sooner about the verification and everything will turn out well. 

Besides, did you also enter a withdrawal and it is now pending due to verification ?

Hi, as I wrote in my previous post, we give casinos 14 days to complete the KYC process. So if you continue to have problems and nothing is resolved, let me know. 

Anyway, is the issue only with verification or did you submit the withdrawal as well ?

Good afternoon, before coins.game casino asked me to verify my account, I ordered money for withdrawal, they returned this money to my game account and while the verification is in progress, I cannot withdraw it

Hi there!

That's quite usual, I'm afraid. You are only entitled to the withdrawal once your account, gaming, and payment history are approved, meaning the KYC verification is fully completed. Technically, the initial withdrawal request initiates the procedure.

Does it make sense to you, please?

Hi, I'm fine with the fact that you can't withdraw money while the verification process is in progress, but I'm fine with the fact that after being verified by the program on their website in a few minutes, they want to check my account for another half month. I am interested in what they are going to check for 15 days and for what reason?

No need to worry, I think the casino will check what is needed and get to you maybe sooner than the time frame they put on it. If there is any problem I think they will inform you and also if you pass it successfully you should get some information about it. Let's understand that once you have been verified it is not pleasant to go through the same thing again, but to cooperate in this case it will be necessary to get it over with as soon as possible and hopefully successfully.

So be sure to let us know how it goes. I will be waiting.

Hi!

The way I understood the previous communication, the point is to check your account or transactions further. I believe this is something the app can't do. You need the casino employee for that.

It may also be a random check, or the system has raised some flags that only casino staff can resolve.

The reason is also not told in advance since the casino most likely wants to avoid your possible questions.

The approach usually goes like this: investigate first, conclude the conclusion, and then conform the player with the results.

This is what I've learned. 🤷‍♀️

Well, if you're convinced something nasty is going on, feel free to submit a complaint.

Speaking of which, are you familiar with this free-of-charge feature?

I'll be sure to let you know if it's over sooner

Yes, I know that you can write a complaint about a casino on your site, but for now I decided to just leave a review, so I haven't lost my funds and my account hasn't been blocked yet. Let's see what happens in a few days

I don't think that if you filed a complaint something like that would happen. I mean, even for a casino, it's something that could be improved in the future. However, if the KYC takes an unreasonable amount of time, we give casinos 14 days to do it, you know you can contact us. 

I'll keep my fingers crossed that you get through it successfully as soon as possible. 

When you have an update let me know.

Good afternoon, I promised to answer you. 01/08/2024 on the 14th day after they restricted my account, I went to their live chat and asked if there would be an answer the next day, because the next day would be the 15th. Their agent told me that they needed 15 business days, I I asked him then how many days were left until the end of the inspection, he told me 3-4 days. I then asked what it means that they will definitely write to me by January 13, 2024, and their agent answered that yes, they will write back. Today is January 12, 2024, nothing has been written back, I went to the live chat and asked if there would be an answer by tomorrow, another agent replied that it might be next week. I then showed her a screenshot of my previous correspondence with another agent and asked why he wrote me the wrong message, she told me that he did not lie, but only provided the information he could, then I asked why they needed more than 15 days in this case , to which their agent replied that she had already written everything she could and left the live chat. As I understand it, they are just stalling and lying to me and not going to pay me. I have screenshots of almost all correspondence. I have already filed a complaint against coins.game casino on your site

Hi, I have a feeling it's a run around from the casino and you still haven't learned anything relevant. So from my point of view, it's a good move that you've filed a complaint. If you don't know what to expect, here's a guide that will give you an overview of what to expect when you file a complaint.

Anyway, it would certainly be good to know or have an explanation from the casino so that we can be wiser too. 

So let's see where our team gets to and hopefully we can help you. If you get a response from the casino about your situation, definitely let me know. 

they closed my account and stole my money. I am shocked