Hello.
Well, have you seen the safety index of this casino? I mean, it is quite a warning 👈
I'm sorry, but this information is based on the actual state of the casino:
"High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index"
So, sadly, for now, we have to give the complaint some time to proceed further. Believe it or not, the Team is very dedicated.
Additionally, Jaro didn't say "the casino gave a pretty comprehensive explanation of what went wrong and why they blocked your account." You probably lost the point while translating the text. 🤷♀️
Automatic translation: