Coins.Game Casino - general discussion (page 3)

Sorry but with this Fraud casino you can't do anything thay are criminal thay are really the biggest fraud. ..

Scam fraud and criminal... that's it.

Hi, from about a week ago I see only 2 complaints that are still open. There was one closed complaint before that related to sports betting and another one where the casino got black points. 

So the ones that are open have to reach an end first and then it will be decided whether the casino will get black points and how its safety index will be reduced.

Hello, I saw that your complaint was closed because the casino did not try to resolve your situation. I don't think there is much to do in such a case, but there is one more option, which Michal also suggested, and that is to file a complaint with an authority. In your complaint he has written everything you need. 

Will you go ahead and try it ? 

yes.

Good step. The reply might take its time, but please don't forget to get back to us once you have one.

We'll be here. I'm sorry, there is no other option to mention.

Greetings, I have played many times on the websitecoins.game, I lost and won, I withdrew 900 dollars, there was no problem before. On February 26, 2024, my investment of $35 in high multiplier roulette increased to $1000, then I made a withdrawal. The withdrawal was canceled after 12 hours. When I asked the reason for the cancellation, I was told that my account needed to be verified. Since I have been playing online for years, all of the information in my membership was correct, including the address in case such issues occurred. I immediately sent my passport and face photo. I was told I had to wait 48 hours. During the 48 hour wait, I earned $32,800 just from playing roulette. After 48 hours, they blocked my account and confiscated my money, saying that I was logged in from other devices, that others in the same house were members, and that there were memberships in my name. When I sent emails about the solution, they responded with pre-written standard messages. Now my account is blocked and no one responds to my emails or Telegram messages.

Hello. Sorry you have found yourself in this situation. To proceed some additional verification in the online casinos it's a pretty common thing, I would say. Usually the casinos decide to do that especially when it comes to bigger winnings, or whenever they have some reason to suspect, that something is not quite right. Not saying they are right, of course, they just need to make sure everything is correct. As You said, they have explained the situation, what is actually their suspicion, so now they have to investigate that. For now, all you can do, actually, is nothing, but wait. Good on you, that you submitted the complaint and we'll see how our complaint team will be able to help with your situation, after reviewing your complaint.

Greetings to all friends,

I am telling you about the fraud I experienced on Coins.game and the confiscation of my money.

I invested 35 dollars on 26.02.2024. I did not receive any extra bonus, 200 percent bonus or anything. I am a player who knows how difficult their wagering requirements are. My investment of 35 dollars made a profit of 80-90 dollars by entering the 4rolls game with 2 dollars in the Monopoly Live game. Then it turned into a multiplier, that is, in a place that randomly assigns 100x, 288x, 388x, 888x to any number on the roulette table, one of my bets hit a multiplier of 888x and my money increased by +1065 dollars. You can see it in the photo of my winnings. Afterwards, I immediately created a withdrawal request. You can carefully look at the times I made a withdrawal request and won. .My withdrawal was canceled after about 12 hours. When I wrote about the cancellation, they asked me to upload documents to confirm my account. After uploading the documents, the representative I spoke to privately said that there was no problem and that it would be approved within 48 hours. Gambling sites know that in these cases, users lose 90 percent of this money because Gambling always takes. Just by playing roulette and betting on black and red checkers, I increased my money by +1000 dollars +300 dollars +5000 dollars and made 32,800 dollars at the end of 48 hours. After 48 hours, I saw in my coins.game message box that I had a different account and that there were different players in my house. They said we need to report this to them. Think about it this way, I live with my roommate and he plays games at Coins.Game. I can also say that there are 2 accounts, one is my girlfriend, the other is my friend, both of them have their names and surnames, date of birth written correctly, they have no investments, they have no withdrawals, I can also post this as a photo. As a result of the situation, they blocked my account for a very unrelated reason. If it was a slot game or a sports bet, maybe cheating could be done, but it is my chance to win by closing the region and betting on the numbers in the roulette game. Also, look at the bets, I lost 4 thousand dollars and won 5000 dollars.

By the way, those who play on the upper right side of the screenshots I took will know that there are levels that change depending on your bet amount on the site, for example, if you bet 20 thousand dollars, your level increases.

While it was $32,800, I was level 9, so it's clear that I made these bets.

1) the amount I deposited

https://r.resimlink.com/TdlEx3.jpeg

2)first win https://r.resimlink.com/h42g1JTpoE.jpeg

3) 888x big win https://r.resimlink.com/yu5DtUhq.jpeg

4)money withdrawal https://r.resimlink.com/4Ztopqszv9.jpeg

5) cancel withdrawal Please see the clock in the upper left corner

https://r.resimlink.com/_4ag9ZvSBL1y.jpeg

6)The 48-hour approval process has started, I submitted my documents, I continue to play the game while I wait, you can look at the time + the winner's username is written.

https://r.resimlink.com/kaRzeL2hYP.jpeg

7)After hours, the safe reaches the level of $ 3300 https://r.resimlink.com/n94Na7QI6rP.jpeg

https://r.resimlink.com/cB-Zx24I6.jpeg

4117 dolar https://r.resimlink.com/yUQNIuGJd7L.jpeg

5439 https://r.resimlink.com/hO4W5J.jpeg

You can check the hours and charge

 https://r.resimlink.com/5BHCLO.jpeg

https://r.resimlink.com/Vzfki2RpC7Wd.jpeg

5994 dolar https://r.resimlink.com/oyWO3dHxMa.jpeg

6348 dolar https://r.resimlink.com/vjJ8ndoF-SDO.jpeg

8297 dolar https://r.resimlink.com/qlUt2N.jpeg

total bet https://r.resimlink.com/ZpzgT5O_0.jpeg

https://r.resimlink.com/MUwEXh.jpeg

10.409 dolar https://r.resimlink.com/Z51NhPeB8.jpeg

15.404 dolar https://r.resimlink.com/LUdVl4-YaC.jpeg

total bet https://r.resimlink.com/sw6kcq.jpeg,

22.800 https://r.resimlink.com/D-iJ9uwGVsB.jpeg

8)The private customer representative says there is no problem in case I lose it.  

https://r.resimlink.com/iO7NsqHZ8Pt.jpeg

27221 dolar https://r.resimlink.com/BetSNryK.jpeg

The level is increasing, the safe is above 28 thousand dollars

https://r.resimlink.com/vzAX-UMEB.jpeg

Finally, my safe is $32,800 and 48 hours expire. (level 9)

https://r.resimlink.com/jUymX8Prk7.jpeg

After 48 hours, my information is correct and after I submit my passport and face photo, I receive messages saying that I have other accounts or that others from home have logged in. Imagine, you have a friend at home, you buy 2 beers and gamble, your friend next to you says, I should leave site x and play from here, we should have reported this anyway. The guest is connecting to your wifi, these statements are an excuse not to give it to your friends.

https://r.resimlink.com/uHobM.jpeg

I'm sending emails because they blocked the account.

https://r.resimlink.com/k-v0Q.jpeg

answers

https://r.resimlink.com/GYN49.jpeg

https://r.resimlink.com/kJ5Ns6Upq.jpeg

I am waiting for your support 

Dear player,

Kindly do not post screenshots the way you did. Frankly, it is extremely unuser-friendly. 🙂 If you believe that all this needs to be addressed, I suggest forwarding that via the complaint instead.

Honestly, it would be best to send that to the complaint handler in an email.

Since we are here on the forum, we are just talking about your problem, when in complaint might come the solution.

One thing captured my eye: The way I see it, you are caught by the rule of one account per household, which is not entirely the best protection for multiple accounts, if I may add.

If you plan to grab a few beers with friends and also want to play in the very same casino all at the same time using the same internet connection, you need to be ready for the trouble. In case someone wins, how can you prove other profiles are not also in his possession?

In such a situation, reach out to the casino support, to see if you can do that and save the response if they agree. Later complications are not worth the risk.

Needless to say, I see a pretty easy solution, let the casino organize a verification call with all your friends. Allow you all to verify your accounts. 🤷‍♀️

Just a detail: did you all take any bonuses while playing together?

Greetings, I think there was a misunderstanding. I only played the game on my own account on 26.02.2024. My friends who were members were not with me, there were no games played together or accessing the site at the same time. I played from my phone, I want to say this, why did they use different memberships to log in from the same IP address, and I want to say this. My friends became members of this site from my computer, about 1 month ago, on 26.02.2024, but they neither played games nor deposited money nor withdrew money. On 26.02.2024, I was not even connected to the wifi at my house, I played from my phone at my grandmother's house. If they want my friends to confirm their accounts, I used Passaport and Facebook. I can send you your ID. The issue is very simple. A friend of mine came to my house before 26.02.2024. I suggested coins.game and he became a member of the site, he didn't even play, he only logged in once. After that, I played at coins.game, deposited money and withdrew money, no problem. There was no such thing. Now, when the earnings were high, there was an excuse. I did not receive any bonus, I deposited 35 dollars and turned it into 32,800 dollars.

I guess in this case we will see what the next course of action will be. Our team will try to help you in your situation. 

However, I think that if a verification call was made as Radka suggested, it could probably solve a lot of things. Of course, in such cases it is always best to contact support and ask them about the necessary stuff to avoid further problems that could arise. 

However, as I said, we will have to wait and see where this goes. If you have something new you can share with us.

Greetings, Radika, I am ready to respond to the verification call. Can you please connect me with the coins.game site via e-mails? I am ready to offer everything, I have been making withdrawals and investments for months, I even made a withdrawal the day before my big win. I request support from your team on this matter.

I think you could suggest such a thing to the casino itself and write to their support or you could mention it to Tomas in your complaint. We are just admins on the forum, so I won't be able to connect you with casino. It was more of an idea of what might work in this case. 

Will you try and ask the casino ? 

Greetings, I have written to coins.game contact e-mails many times, they neither make an explanation nor provide any evidence, they return with automatic messages, I am a victim, it is not acceptable for the casino site where I made a withdrawal 1 day ago to do this to my high earnings 1 day later, I ask for your support.

Our team is doing their best to investigate your situation, so we are trying to help. You'll just have to be a little patient, because there are a lot of complaints. 

As for the casino's response, it's unfortunate that they almost never reply or only send an automated message. 

So we will have to keep a cool head and wait and see where the situation goes.

I trust you to solve my problem. Please do not give up your support. If I were an unfair person, I would never write to you. It is very annoying that I withdraw money 1 day ago and have been withdrawing for 1.2 months and the situation has come to this point. You can be sure that I will show my gratitude to you. Being a supporter next to the gambling players makes you feel safe. I'm glad to have you, I'm waiting for the solution.

We're glad you trust us, and we'll certainly try to resolve everything fairly. I hope the casino will help us to do that, because I believe it's not nice if you don't get any relevant answers for a while.

I really want to believe that everything will turn out well in the end. But we will have to wait for the outcome. If you have something new, feel free to write. 🙂

I don't understand how a casino like this gets a 3.3 and a casino like stelario which is the worst in the world gets an 8.5. I have been playing for several months in Coins Casino, it is one of the fairest casinos with all bonuses without wagering, with withdrawals in a maximum of 10 minutes. This casino deserves a much higher rating plus it comes with many new innovations

Plus it has a deposit bonus, very good plus no deposit bonus why are you misleading the world?

My friend, why are you talking without knowing? These are the situations you will experience when you win high. Type 32,800 dollars coins.game into Google, all the photos are there. I made 35 dollars to 32,800 dollars without any bonus, they blocked me