Cassinia possible scam? (page 2)

That's why I recommended that you file a complaint with us and we will try to help you if you don't know how to proceed. Go ahead if you think you don't know what to do and the casino is not helping you and you don't know when you will get a withdrawal. I wouldn't want to be in the same situation as you, but maybe we can assist you. 

What do you say ? 

Hello again, I spoke to customer service again and they told me the same thing as other times, that they will try to help, to respect the deadlines of 3 to 5 days. In short, I deduced that they were laughing at me. I am Spanish and they are in Curacao, I can't go there to claim my money. In addition, they do not pay taxes in Spain, they are not subject to the LODJ nor do they pay Spanish players. I took the money, I gambled, naturally I had some fun, I closed the account and I realized that I had fallen into an Internet trap. We think we are intelligent but it is a jungle where there are all kinds of obstacles and we fall because we have to fall into some. I'm happy because this nightmare is over. I didn't manage to collect a legitimate prize of €500 in 16 days... But they won't take a cent from me again and I'll be here to remind everyone who CASINIA is.

Thank you

Too bad you didn't try to ask us for help. I thought it would be fine for you and you wouldn't give anything for it. We could have tried contacting the casino and maybe your money would have paid off. Unfortunately, there's nothing to do once you've lost it. I'm sorry it had to end this way and I know why you feel this way and decided to quit this casino for good. 

I hope you have a good future and don't forget that if you have any issues, get in touch and we will try to assist you. 😉

Hello, my nerves are at their limit.

Can you help me?

Hello!

I replied to you just now. Visit the other thread 👈, please

To be honest, we give casinos a fair amount of time to resolve issues before our complaint specialists intervene. Perhaps you are familiar with the complaint feature?

Let us know, we aim to explain further if you are interested.

Hello, I have been waiting for a withdrawal of 70 euros for 10 days. I am surprised by the waiting time since other casinos pay up to a maximum of 2 days.

I am constantly writing and I have no response that it is already approved but there are delays in payments.

I am very discouraged by reading the other comments that it has been more than two weeks and they have not been paid.

If anyone has been paid, please write.

Is your account fully verified at this casino, and did you have any successful withdrawals there before?

Usually we give casinos 14 full days to proceed with the withdrawal, especially if the verification needs to be done as well.

If you see that there is no movement whatsoever, please let us know, and we will try to intervene after the time period passes.

Hi, can anyone on this forum tell me if Casina has ever paid you?

I've already replied to you here in this thread, let's keep the conversation going there: https://casinoguru-en.com/forum/casinos/casinia-casino---general-discussion/9#post-145014

Hello. They don't want to pay me my money. It's been taking a long time. Just excuses and it's still not going anywhere.

Have they explained anything regarding the checks by email, perhaps?

Is your account already fully verified?

No, they didn't explain anything at all. Just that they were late and that I shouldn't worry about my money. They wrote to me that account verification was not requested.

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Another thing is that when I want to file a complaint on your website, it says casino not found.

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Last chat…

If you'd like to file a complaint and you are unable to find the casino, please choose the option that the casino is not on the list or submit a complaint for any casino; just write in the text to which casino you'd like to file that complaint. Our team will fix everything right.

Let us know how you go.

I sent a complaint... The casino just needs to be fixed.

Sure, if you wrote in the text what casino it is, our team will fix it.

I'll keep my fingers crossed for you that it turns out well. ☘️🤞

My response to the complaint is awaiting approval.

That's standard procedure until Veronika gets to it.

I believe it won't take long. 🙂