Casinia Casino - general discussion (page 16)

They keep lying to the players. I'm already waiting another 8 days for a withdrawal. In the chat they keep telling the same lie.

I'm going through the same thing. I'm still waiting for withdrawals for 10 days with the same excuse that there is a delay.

Okay then. Surely let us know about any updates, please.

I am really sorry that the casino did not respond to our complaint team.

I reckon that you should definitely try to contact the licensing authority, though.

Please inform us whether you get any new information.

May I ask how many withdrawals you are still waiting for?

They pay me 3 withdrawals yesterday after 10 days and now I will wait for 3 mores

Guys are always doing everything they can to steal your money. I won 700 euros in a tournament and they won't give it to me. I have screenshots and conversations. Stay away from this casino.

,this

and this

At least they payed it I still didn’t get my money

I’m excited to try my luck at Casinia Casino and see what it has to offer. I’m hoping for a great experience and would love to win big. Do you have any tips or reviews to help me get started?

Hello!

Great to hear the casino pays after all.

Regarding the tournaments, though, what seems to be the issue? I could really use some hints. Thank you.

Good morning, regarding the tournament, I won 700 euros yesterday. I just came in 13th as I sent in the screenshots. The problem is that they are not crediting me with the money.

Hi, no one will tell you in which casino you are going to win big. I hope this is quite obvious. Kindly consider that gambling is merely about losses. 🙂 I just can't figure out how your post came together with the ongoing delay payments we have been discussing. Are you not concerned with delays? That's impressive!

In any case, feel free to browse the casino section to make your well-informed pick 👈

And what did they tell you, why they do not want to credit money from tournament? Can you tell the reason? How long do you wait for money?

Can you please share any experience here in Casinia Casino for me not to be worried if it is real time win?

Hey I think you can read a lot from players who wrote in this thread, or check user reviews or complaints where you also have real experiences from players. 

Based on that you can decide for yourself whether you will play in this casino or not. 

What do you say?

Hello..

I asked the casino three times on different days for a self-exclusion, starting in mid-November because I don't have myself under control and have lost a lot of money. I waited patiently but nothing happened and I slipped deeper and deeper and lost more and more money. This is not okay if you ask to be blocked because you don't have myself under control and the terms and conditions advertise that this will happen within 24 hours at the latest. I have lost thousands of euros, my account is still not blocked and unfortunately I have gambled away all my money. This is an addiction, I understand that, but as a casino you are obliged to support your players who pay a lot in a case like this. I am asking for an inspection, I have all the evidence. I have written to Casinia support and to dpo.casinia, but they have not helped me at all. I respectfully request a refund of the money I lost and an immediate blocking of my account.

Janice Lima

Hello Janice.

I saw your freshly submitted complaint, which was the best step you could take. Our team of experts will do their best to investigate the matter. We believe that once any player asks for self-exclusion due to gambling addiction, the casino should take immediate action and close the account without unnecessary delays. This will surely be the most pressing matter in the complaint, and it's great you have evidence at hand.

In such a situation, perhaps you would like to put our responsible section to use; it has been created for players who may need a firewall from casinos or seek help: https://casino.guru/problem-gambling

Additionally, not sure whether you have any experiences with exclusion tools; this could help:

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

The other handy tools is the Self-Exclusion Assistance Tool

just in case you would also like to discuss some topics about problem gambling and prefer to stay out of casinos, this part of the forum may catch your interest too: https://casino.guru/forum/responsible-gambling

In any case, I truly hope our mediators will be able to help you.

Thank you very much, I really appreciate it. I will definitely do this right away and accept the support from betblocker.. is there any way to refund the lost money after requesting to block it several times? Kind regards