Casinia Casino - general discussion (page 15)

Hi Jaro, if there is no news on Monday I think I will file a complaint. Regards.

And we will be here to help you out with that! I wish you luck so you will not eventually have to fill up one. 🤞🍀

I have already filed the complaint. I hope you can help me. If you need anything, let me know. Regards.

The team will surely ask us for something, so concentrate mainly on the complaint and answer the questions. 

Feel free to share some things with us on the forum, but we admins don't handle complaints. 

So if something is the first thing you write is a complaint.

I hope this will all be resolved well.😉

Hi, Jaro, I have already sent you the information you requested yesterday morning. You still haven't answered me, I understand that you have a lot of work.

The casino is doing the same thing every day and I still haven't received any withdrawals. Regards.

Hi there! I'm sorry, but perhaps you can consider the request Kristina sent you:

"Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible."

Kindly do not expect the complaint handlers to get back to you the same way we administrators do here on the forum. 🙏

Do you perhaps have anything new to add we can discuss on the forum?

I just received the 3 payments. At the same time. Thank you very much. Regards.

I'm glad Mimi! It takes an awful long time to pay but with a lot of patience they arrive!! Enjoy Christmas hehehe

Well, look, now I have another problem. They have hacked my Google and Facebook accounts and they have cancelled all my casino withdrawals. They have already spent all my money. The money has increased to 5000 euros, which I have not been able to withdraw. I am leaving you with some screenshots. I don't know, what do you think?

This is excellent news, finally something positive. The wait was worth it and as I said, the casino probably has a longer timeframe for withdrawals based on what other players have written in the past. 

Anyway, do you think you will move elsewhere after this experience?😉🎉

You say you have a problem, you filed a complaint but you didn't answer Tomas' questions. If you need help, it's best if you do so as soon as possible, because without it, it won't move and it won't be possible. Could you do that by clicking on this link please? 

Also, what guarantee do you have that you've been hacked by a casino? For €500, I don't think it's something they really have to do. 

Hello, I requested a withdrawal on 12 of december and i still didn't get my money...

This particular casino takes about 10 days for all the withdrawals I have requested. They lie about the 3 working days.

Ok

This is a joke

May I ask if your account is fully verified at this casino?

If you see that it is going nowhere and you still haven't received your money, please feel free to submit a complaint on our site so our team can investigate the matter.

Here's the link for you.

Will you go for it?

Thank you for this information, and I hope your complaint will be resolved soon and you receive the whole amount.

Please keep us updated for sure.🙏

hello, no my account is not verified because they said it’s random who need to do the kyc so yeah it’s not but if I won’t get my money and of the year I will submit a complaint.

It's unfortunate what I'm going through, the truth is I'm full of rage and frustration. I don't know what to do to get Casinia to resolve this problem for me. I would like to know if you have any information on where I can go here in Spain to make a formal complaint. This is too much for me to go through with Casinia.

They haven't asked me for KYC or anything. I made a few withdrawals but now I'm already waiting 10 days for them to deposit money. They lie to the players about why they're delaying. Everyone gets the same answer.