Casinia Casino - general discussion (page 14)

I requested them on the 6th and only the first one of €500 has arrived, another one of €500 and one of €35 are missing.

Did they verify the withdrawal or did they make the deposit directly?

Good morning guys, today I received the money from November 21st 😁 I hope yours comes in too

I received them normally in the bank account

I just received the other €500 by bank transfer, only the €35 is missing.

I'm glad, guys. I've been waiting since 11/24 for them to verify and accept them 😂

Hi Jaime, I've been waiting a few days less than you, but they haven't verified it or anything yet. What did you apply for through Visa?

They made the payment directly to me

Yes, and also in an account into which I have already received several deposits months ago…

It's strange that they didn't have to verify and accept before...I hope they do the same with me 😂

Ueeeee!! 3 withdrawals already entered, directly without verifying them!! Now only 7500€ are missing 😂

Do you have proof of payment, please could you send it to me?

Do you have proof of payment? Could you please show it to me?

I'm glad Jaime, and you say that with the Visa card method? I still have them without verifying, I'll keep waiting 😂

Thanks!! Yes, I used the same visa to make the deposit, it took 16 days but they did it without verifying the withdrawals and all 3 at once… now I have to start the process again for another 3

Hi, another day without receiving my withdrawals and support always tells me the same thing... they still haven't verified my withdrawals even though some players on the forum say they received them directly without approving them... it's been 11 days now. I'm considering opening a complaint.

Hi Mimi, I was in the same situation as you for 16 days. It's frustrating, but be patient and they will pay in the end.

Thanks mate, I'm telling you it's very frustrating... did you ever complain here?

Of course I made a complaint, it was keeping me up at night and my head was starting to hurt every time I thought about it 😅 I recommend that you write to Casinia on the chat every day to see how the process is going and above all without getting nervous and without being disrespectful. I know that they have already told you 15 times to be patient but that is what it is, be patient and receive good news. If you see that they have not made the payment by Monday, open a complaint here and I am sure they will help you.

I would probably think about it after a while to open the complaint. If it's close to two weeks, that's not a little. Even though I believe you will get the money, it will be with such a delay which is definitely not something players feel comfortable with. But sometimes that's the way it is with casinos and there's not much you can do about it. 

But if you feel like you want to file a complaint, go for it.