Cashalot Casino - general discussion (page 10)

Hello.

I can see that you have already filed a complaint. Kristina is waiting for your answer so please find the time to answer her questions and I'm confident she will do her best to solve your problem.

In the meantime don't hesitate to ask any questions.

Warning to anyone who is stupid enough (like me) to play here.

Been trying to withdraw for a year.

I'm told payment methods unavailable, i put the wrong info in, max of 200 euro per day.

Over 20 withdrawals have been cancelled. I have a complaint open, but wanted to warn people.

Hello there and thank you for your post. Please do not be that harsh on yourself, everyone makes mistakes, and we are suppose to learn from them, as they say. 👌 It could actually help you next time to be more cautious, maybe, and choose a casino which could perhaps be more trustworthy. What do you say, would you agree?

You have done good that you opened a complaint with our team. I am sure they will do everything possible to get it solved, which is not an easy task for them when it comes to casinos with a very low safety index.

So let's keep fingers crossed 🤞 and hope that your experience will help others, as you wished when you wrote your post.

This site needs removal and/or clear theft warning.

Been trying to get 599 euros out for a year. Every excuse under the sun:

• Tech issues
• Kyc (completed twice)
• Random new limit of 200 euro per day
• No payment methods available in the country
• etc

Have sent stuff to a solicitor.

Avoid like the plague!

Hello, I have read about your problem with withdrawing money. If you've been waiting a year for your funds, I'd say that's too much. I also noticed that casino gave you a lot of reasons why you still don't have the money, but I don't think that's adequate. 

Anyway, you have opened a complaint with us and our team will try to help you in your situation. I was just wondering if you thought you might want to get in touch sooner and ask for help ? 

Besides, I also find that you have sent this case to a lawyer, so I'll be curious to hear how this whole case turns out. 

Could you please let me know when you have something new ? 

I will keep my fingers crossed. 🤞

Hi, I now have a large amount in my balance at this casino. I wanted to withdraw 10,000 euros and was told that I could only withdraw 400 per withdrawal. Now I'm curious to see if anything happens. I now have a total of 9,400 euros, which I should now withdraw in increments of 400?!

Very strange. I wanted to write a complaint here, but I can't get any further with the questions.

They actually have a weekly limit of €5,000 and monthly limit is €20,000. I would recommend yo to get in touch with the support and ask them about this. Give us any update whenever you have one, please.

Hi Romi, thank you for the info. I have now requested 400 euros as suggested by the casino. If this payment has actually arrived, I will ask support about these limits.

Hi, I have now received the first 400 euros. I asked support about the limits.

Hey, that's great. Let us know, please, whenever you'll find out. I'd really like to know what the answer will be about the limits. Could you also take some screenshots for me of the conversation, or the email, where they say what the actual withdrawal limit is, please? Maybe it'll be a great information for our data team to know about.😉

Hi Romi,

After the first 400 arrived, I immediately requested the next 400. At the same time, I wrote the following email to support:

No answer yet.

Hi and thank you for the update. I am really curious what the answer's gonna be. Please keep us informed.

Hi, in the support chat they tell me that the limit is still 400 and they don't know when the limit will be lifted. I'm continuing with the debits of 400 euros each.

Try to write an email to their official email address to request an explanation, if you wish. That is what I would do, for sure. They should be able to change the limit, as stated on their website.

Hello,

I did that, but unfortunately no answer yet.

Best regards

Hello, I have been waiting for an amount of 600 euros for about a week. These long processing times seem to be normal for the casino, or can I mentally say goodbye to the money? I have never experienced such long times before. Verification etc. took place as part of the withdrawal request.

Hi, yes, the processing times are really long. Including the verification, it can easily take two weeks. In addition, they only work on working days. I have already received a total of 800 euros. A little more patience 😉

I just hope you will be able to get to them, but especially to get all your money.

Hello!

I understand your concern about this issue. I think the extended withdrawal period may be due to the fact that this is your first withdrawal from the casino and the verification was part of the process. Please try to be patient, according to our experience, most casinos, pay out within 14 days.

You can see here that Flohdreck who's also from Germany says that this process "can easily take two weeks" and after that he got his money, so please cooperate with the casino and I hope there will be positive news in the end!

If you have any new news, contact us without hesitation.

Hey everyone.

My question is how are Cashalot acting today. Because when i reed the post here the 99% is bad but from 10 months and older.

Because I love their bonus offers ,

But I got some worries with the Withdraws 550euro because I did an 16/4 and still Pending and it's was to mastercard. I talk to the chat the answer was it's in their service and was working on it. So is that normal to take so long for them to pay out.

I was hopeful that they today was better casino and the old reviews I Reed. Best regard M