Cashalot Casino - general discussion (page 12)

Yes I got a limit on 200 but in their Fac rules on bet and pay they wrote there limit Is 5000, check it out your self

I took a screen shot before they blocked me. Read 2:8

No comments on why they blocked me in mail any were

Read there own rules on 2:8

So they will fxxk u.like they did to me.

But it was 200 my limit.😆

So keep up fighting, I got blocked.or something

I can only warn you about these casinos and keep your hands off them. You get €200 every few weeks and I had €6000 on it.

And no matter what requests or anything, you get nothing. And that was almost a year ago.

I'm curious how long it will take to get to 300. I only had to verify my credit card during verification, and there will probably be a myfinity verification loop first...

That is great that you've got the money. Thank you for the update.

Try to find out from the support the reason for cancelling, I would say. Could it be the wrong format of the documents, perhaps? 🤷‍♀️

Would you like to file a complaint so our team could try to help you out with your issue at this casino? Here is the link if you decide to do so. Let us know, please, if you need any assistance.

Have you managed to get out your money, if I may ask? If you need our complaint team to look into this issue, please let us know.

Unfortunately, I also have a complaint. I have been playing there for years but have never requested a payout. Now I have won and wanted to withdraw 450 euros. After 6 days I suddenly received a message saying that my account had been closed even though I am a verified member and I will not receive a payout because I have violated 7.6 of their terms and conditions, which is not true at all.

They did the exact same thing to me today. I have never used a bonus

Hi, it's a shame when something like this just occurred. Could you tell me what the point is and what you violated ? Were you playing with some kind of bonus?

Tell me a little more about it so I know what's going on. 

Oh, so I see that the casino is obviously not the most reliable, especially when I saw that your complaint was closed a few days ago because the casino doesn't want to cooperate with us and doesn't respond to complaints. I would like to say something positive but I don't think I can find it in this situation and the only thing that can be taken from this is that I would not play in casinos with such a low safety index and I would be cautious. 

They say I violated 7.6 of their terms and conditions. I have never accepted a bonus on my deposits. I have only played on I have played casino games but not bought any bonus. I won on a game without bonus rounds. Now when I tried to chat with them and ask what I did wrong, they closed the chat and it seems like I'm blocked there too.

Well, from what you describe, it's all unpleasant. But since we tried to help and nothing was resolved, I suppose they probably won't cooperate much with you either. I'd like to say something different, but the way they are behaving, it's going downhill and I would definitely forget about this casino as soon as possible. 😥

I could think of one more possibility and that is to complain to the authority, so if you feel like it, you can try it, although I don't guarantee a positive result again. 

What do you think? 

I have already sent to Curaçao eGaming.

Great and when did you send the complaint there ? I'm curious what they'll write you off and how they'll handle it. If you get an answer, you can certainly share it with me. 

It's probably the last option you have besides a lawyer, of course. 😕

I wrote to them today. Strange that chasalot fortum sends offers of bonuses to my email when they closed my account and blocked me in the chat

Apparently it will be an automatic email, and I have seen this happen in several cases at other casinos as well. I find it quite strange and not totally cool. But there's nothing you can do about it, unless you block the email if you don't want to receive anything from them. Of course, while there is still some hope, I probably wouldn't do it.  

Absolutely stay away!!! They don't pay out any winnings. I've been playing there for a long time but never won and now I wanted to cash out and suddenly they say I'm playing with bonuses and my account is being closed. Live chat closes as soon as I ask and emails are not answered. Absolute disgrace and criminal