Cashalot Casino - general discussion (page 12)

Unfortunately, I also have a complaint. I have been playing there for years but have never requested a payout. Now I have won and wanted to withdraw 450 euros. After 6 days I suddenly received a message saying that my account had been closed even though I am a verified member and I will not receive a payout because I have violated 7.6 of their terms and conditions, which is not true at all.

They did the exact same thing to me today. I have never used a bonus

Hi, it's a shame when something like this just occurred. Could you tell me what the point is and what you violated ? Were you playing with some kind of bonus?

Tell me a little more about it so I know what's going on. 

Oh, so I see that the casino is obviously not the most reliable, especially when I saw that your complaint was closed a few days ago because the casino doesn't want to cooperate with us and doesn't respond to complaints. I would like to say something positive but I don't think I can find it in this situation and the only thing that can be taken from this is that I would not play in casinos with such a low safety index and I would be cautious. 

They say I violated 7.6 of their terms and conditions. I have never accepted a bonus on my deposits. I have only played on I have played casino games but not bought any bonus. I won on a game without bonus rounds. Now when I tried to chat with them and ask what I did wrong, they closed the chat and it seems like I'm blocked there too.

Well, from what you describe, it's all unpleasant. But since we tried to help and nothing was resolved, I suppose they probably won't cooperate much with you either. I'd like to say something different, but the way they are behaving, it's going downhill and I would definitely forget about this casino as soon as possible. 😥

I could think of one more possibility and that is to complain to the authority, so if you feel like it, you can try it, although I don't guarantee a positive result again. 

What do you think? 

I have already sent to Curaçao eGaming.

Great and when did you send the complaint there ? I'm curious what they'll write you off and how they'll handle it. If you get an answer, you can certainly share it with me. 

It's probably the last option you have besides a lawyer, of course. 😕

I wrote to them today. Strange that chasalot fortum sends offers of bonuses to my email when they closed my account and blocked me in the chat

Apparently it will be an automatic email, and I have seen this happen in several cases at other casinos as well. I find it quite strange and not totally cool. But there's nothing you can do about it, unless you block the email if you don't want to receive anything from them. Of course, while there is still some hope, I probably wouldn't do it.  

Absolutely stay away!!! They don't pay out any winnings. I've been playing there for a long time but never won and now I wanted to cash out and suddenly they say I'm playing with bonuses and my account is being closed. Live chat closes as soon as I ask and emails are not answered. Absolute disgrace and criminal

That's exactly what they did to me too.

We will never see that money.. I feel so fucking cheated. It is punishing now that you think you would get them. I know I didn't do anything wrong.

Are you saying your account has been closed, and winnings voided, because you played with a bonus? That's rough... Sadly, it quite fits what we already know about the site. I mean this casino's lost interest in resolving players' issues some time ago. I am really sorry, you had to experience it for yourself.

Did you see its Safety Index?

Well, I don't dare to ask how much you lost there.

I don't play with bonuses.. I never play with bonuses

I believe the post above was meant for someone else.🤷‍♀️

Thank you for the information anyway. Could you perhaps tell us the reason you try to avoid the bonuses?🤔

Has this cashalot casino gone out of business? Can you tell me Casinoguru?

Hi, according to what I have seen the casino should not operate anymore and it should be closed as we have mentioned in the review. Why do you ask?

Because until about 15 days ago it was up and running, now the site has been under maintenance for more than 15 days.

And do you have any money in your player account or not? Or did you want to play in this casino and try it? 🤔