Caliente Casino - general discussion

If you want to discuss anything related to Caliente Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Pure pretext I couldn't enter they always put any excuse of error in my password even though I won well and they wouldn't let me withdraw my profit of 50,000 thousand pesos and so I kept it waiting to be able to withdraw until I ran out of money and never resomvi nothing

I have moved your post to this official thread of the casino, but unfortunately as you can see, there is not many posts, nor any reaction from the casino itself. There are not enough reviews for us to understand more about how this casino works either.🤷‍♀️

I am really sorry that the casino doesn't respond to you regarding this issue of yours. Unfortunately we won't be able to help you with this matter in any way, it is only up to the casino to manage the VIP status. I hope you will be able to get in touch with them, and they will be willing to fix it soon. Please let us know, whether you have any update.

Hello, I want to present my case so that it does not happen to you. The other day at Caliente Casino they told me that I could withdraw without verification since I wanted to play and I had no way to verify myself. I contacted them first, very friendly and everything and they swore to me and super They assured me that I could withdraw, so it was just going to take a little longer, so I deposited and when I wanted to withdraw, they already had my money, they came out with things and told me no, I couldn't withdraw, they started asking me a lot of money. things that they already knew that I didn't have and to date they haven't paid me, these people are a cheater who is just going to say yes to everything and then steal from them, please don't fall for it and let everyone you know know that it's hot. mx steals and deceives clients and even makes fun of them

Hello, and thanks for sharing all this.

Your experience seems to be quite unusual, and I think it is worth a deeper check. I personally find it very strange especially the part where you say the casino asked you for money.

If you agree, there is a free feature called Complaint available to you.

Just to spare you an unpleasant surprise, may I know whether you still have an active balance in your casino account? I could not figure that out on my own. 🤔

They tell you one thing and they promise and assure that you will be able to withdraw as if nothing had happened and when the time comes they put obstacles in your way and steal your money. They are rats with false advertising. Here is the proof.

Here is the test of how a hot casino tells you one thing and you just put the money in and you want to withdraw and they come out with something else and they steal it from you.

Hi, since Radka has already described what your next course of action could be in the context of your whole situation, I would probably also recommend a complaint. 

However, it is important to know if you still have a balance in your account so that something can be done to save and help you. 

Will you tell us please ? 

It would also be nice not to spam unnecessarily basically the same post multiple times. I understand that the whole case is not pleasant to deal with, but it is not necessary to write it 4 times and create 3 different threads. Try to keep the conversation here in one place to improve the clarity of the replies.

Thank you. 🙂

I can't file a complaint against the casino, I had a balance of $28,900 and they deleted my winnings, be very careful with this casino years ago they started stealing your money if you win. Here is the proof I won a jackpot and they didn't pay me anything, they stole everything from me but they do accept deposits.

Hello, what happened that the casino took your money ? Did they tell you any reason or what happened to make them do that ? 

Regarding the complaint, can you also show me why you can't file one ? I see that you have one for this particular casino, so this problem is not persisting anymore, yes ? 

Personally, I think it's a very dishonest casino, I've played in all the online casinos in Mexico, and this is the one that handles one of the most difficult "bonuses" without deposit to unlock, apart from the fact that they limit you too much the games in which you can use said bonus, and taking into account that the very fact that the welcome bonuses without deposit are more to get you "hooked" on the game than to offer a real opportunity to the player to get to know the casino and thus be able to experience the different games they handle, in this case it does seem to me that it is an abuse, that is, they handle a very high rollover and you can only play in games that make it almost impossible for you to unlock it, in my country it is one of the strongest casinos, and pioneers of the industry but that does not take away from the fact that in my humble opinion it has misleading and abusive advertising, the owner is very powerful and has many physical casinos too, so it can give a false sense of "security" I can't even imagine how they can abuse the player in their physical casinos, if online they are So.

I think that it lacks too much clarity when it comes to specifying the "rules" that they use, that is, I feel that it is one of the most "deceptive" casinos in my country.

I repeat, I do not doubt that there are people who have good experiences here, but from my VERY PERSONAL point of view, it seems dishonest and a danger for new, inexperienced players who are not used to investigating more about all these types of "bonuses" that, rather than benefiting, harm the player.

Just as a recommendation, if you are going to use it, be very careful with your bonuses.

Greetings to all!

Hi, thanks for joining in and describing what you had on your mind. 

Experiences don't always have to be good, so it's okay to express an opinion like that as long as you do it politely, and you did. 

Coming to the bonuses, what do you see as the biggest problem, is it mainly that, as you said, they are not good for the players and often you don't actually withdraw anything from them? The fact that they only have bonuses on certain games is not something that is not common and every casino pretty much has it that you can only play certain games. Sometimes it may seem that it's just the ones that maybe have a lower RTP and thus it's hard to meet wagering, which I can understand if players take if as a disadvantage. 

When you said about specifying the rules, what did you mean by that? What rules should be explained maybe better than they are at the moment? Does it also apply to bonuses or in general? 

I will wait for the answer. 

Hi Jaro! Nice to read you again.

Well, in my personal experience, and answering your question about what I think is the biggest problem with no deposit welcome bonuses, is that they tend to be directed more towards new or inexperienced players, who are not so aware of the high rollover they ask for, and who, seduced by the propaganda of ($1000 just for registering) (which for me is misleading), sign up for the platform without investigating further, for example: don't you think that the correct thing would be to give the rollover in the same advertisement, or explain the conditions more? It probably seems silly to us, or something obvious (how a casino is going to give you money just like that, we can come to think) but what I believe and try to warn you about, is that these bonuses always have to be played a certain number of times, and if you add to this that they only let you play in games for example that only let you bet a large amount per "spin" or per "play" it makes it almost impossible to unlock them, or why do you think they can only be played in certain games? What I believe is that they are designed precisely to make the release of the bonus more complicated, and that if they really cared about you knowing the casino and the different games they could simply handle it in another way.

I don't know if I'm wrong, but I feel that you can only play in games that by probability make it much more difficult to unlock them, I understand that it is impossible that they give you money for free, but what I want to try to say is that people in general are attracted to the game by the "free thousand pesos" when in reality they are neither free, nor is it so easy to make "normal" use of that "money", and worse still it seems to me also a fallacy that it is so that the client "knows" the different games, I think that rather they are to attract new people to the game, which has nothing wrong in itself, but knowing how risky this can be for inexperienced people (being captured by bets) it is more harmful than beneficial for us players, obviously for them it is the other way around.

That is simply what I think of this type of bonds, and I repeat, very personally, I may be wrong.

Now, referring to this specific casino, I think that the games you can play with this bonus make it probably more difficult to unlock it, so, I repeat, in this particular case, it seems to me an abuse that they restrict you so much the money that they tell you in the advertisement that they will give you, I don't know if I explained myself? I repeat, it is my humble opinion, probably you or someone will tell me or explain something to me that makes me see that I am wrong, but it is simply what it seems to me.

I understand that they always "protect" themselves by allowing these bonuses to be used in certain games, but I repeat, in this particular case, I think it is already bordering on "unfair" in the sense that it is more difficult to unlock than others, and that the restriction on the games in which you can use it is greater than in the average casino, at least in the ones I have played. I hope I explain myself well.

On the other hand, I don't think that players "take" it as a disadvantage or not, what I think is that it is a disadvantage in itself, whether players take it as a disadvantage or not, I repeat, that's what I think, and if you think it's different, I'd love to hear from you.

Finally, and answering your question about when you talked about specifying the rules, what did you mean by that? Which rules should be explained better than they are now? Does it also apply to bonuses or in general? I mean precisely that in this particular case, they do not clearly specify how to withdraw the winnings from the bonus or what the RTP is and the characteristics of the games in which the bonus can be played, I am referring only to the NO DEPOSIT WELCOME BONUS OF THIS PARTICULAR CASINO. Although it is true that generally this type of thing is never specified well in casinos in general, I think that in this case and speaking of this SPECIFICAL bonus, they are especially misleading, or "hide" the "rules" of the game more than others, I hope to be clear and answer correctly to what you ask me.

I REPEAT THAT THIS IS FROM MY VERY PERSONAL OPINION.

Greetings to all!

If I'm going to comment on the bonuses, I understand what you mean. I'm always in favour of players to be informed about different things if they are new. Of course, casinos should explain the terms of the bonus that the player is taking in the best and simplest way so that he doesn't get caught out. Often this is not the case and players have to look at the general terms and conditions. In my opinion, and this is also my personal opinion, a lot of bonuses are not very good and cause more problems than good experiences. They definitely have player attract but I don't know if that is the case lately. If I had to say something about the games that can be played with the bonus, it can be different in every casino. Some may have minimal restrictions, some may have quite a lot of restricted games. It depends on where you play.

For the rest and what you said about this particular casino. The bonuses are basically to lure players in or give them some more time to play in the casino, where the player can try how it works in some cases without spending a lot of their money. You said it well yourself, that basically by what games the casino allows it also protects itself, because if they allowed all or those that have a high RTP it could happen that many players would win. That's how I see it.

To answer my question, thank you. It would be best if the players had as I mentioned above a clear description of what needs to be done, wagering, how much money they can withdraw, the time it takes to play the bonus, restricted games and so on. But most of these things are hidden in the general Terms and Conditions, which players should definitely read at least for bonuses. If something was not clear to me, I would ask live chat or support how to understand it. I would simply like to minimize issues from my side as well. That's what I would say.

So thank you for your kind reply and I look forward to the next one.

I want to know if I can file a complaint here or know something that will give me justice for my money and that the casino pays me. I would like to be able to give my review of Casino Caliente after having been a client for x years and made millionaire contributions with my VIP account since CASINO CALIENTE THE VERY MISERABLE PEOPLE HAVE NOT WANTED TO BE RESPONSIBLE FOR PAYING MY B WINNINGS THAT DO NOT AMOUNT MORE THAN 1000 PESOS IF YOU WANT IT IS A RIDICULOUS 3-DIGIT AMOUNT BEING THAT IN ONLY 7 MONTHS I HAVE PLAYED 63 PESOS IN DEPOSITS I FEEL OFFENDED AND DISAPPOINTED AND ROBBED AND THAT BEING A VIP PLAYER OF CALIENTE I AM TREATED LIKE ANYONE ELSE BEING THAT I AM NOT TAKING INTO ACCOUNT THE DEPOSITS FROM OTHER YEARS, WHAT DO YOU ADVISE ME?

I hope that our complaint team could help you with this issue, but I'm afraid we won't be able to get any information from the casino if the case is this old, you know.

We are able to try and solve cases that are no more than 6 months old.

So, when exactly did all this occur, please?

If you look the truth was two exactly the same cases, one was 2 months ago but the profits were 60 pesos which conveniently I didn't have to run around because they paid me, you could say quickly, 2 weeks, the other was almost two years ago, the interesting thing here is that the case was resolved thanks to an email with screenshots that indicated the date or the very approximate time since the report was made immediately. and that was how the play was located now I wonder if that email was the first thing I sent them to help me with my case because it took them 2 years to resolve me, yes, there was always the answer they simply threw my case away they decided not to assist me until I pressured them until I was tired and the two years were lost because there were countless calls, emails and each call session to soporte@caliente.mx they were an hour long, it's my life time invested, that's why I said if they resolved my case thanks to the email and the info that I sent from the first day of the events, then the two years of waiting are courtesy of Caliente or like this is what Caliente offers to a VIP player WHO HAS CONTRIBUTED SOMETHING TO THE CASINO x that within their many lies are the privileges of being a VIP player, promotions, prizes that I never received, they also claim to be one of the casinos with the fastest payments of all, which is a total and disgusting lie, if I have my payments of an hour of waiting, it's not thanks to the casino having those privileges but because I made a million-dollar contribution to the casino which granted me the league promotion to VIP, that is the only privilege that I have.

Also another thing support did not believe that the prize won had been almost like 500 pesos they claim that the bet made at that time was of a certain amount and that with that amount of bet the most it can pay is 228 pesos something like that more or less the game was bingo 4 squares and there is not only one winning play there are several and each play gives different amounts not counting that the other 3 existing squares can also give prizes in the same way so why hot if you know the prizes and a lot of bets how much each play gives x that when reviewing other ways options possibilities that the game can pay more because simply the casino does not notice them does not realize if they have such precise information I think they omit think that people are stupid and will not realize and conveniently for them they do not pay more money to the client. because I have no doubt that hot support if it is designed is not to give a solution to the cases so that the client receives their money fair this system is made and only to slow down the cases as much as possible to play with the client asking for information screenshots for what? To make this tedious and annoying and the client better give up and resign the cases are useless and nonexistent since they do not keep any record, files screenshots, case progress Description of the problem since each session with them is sending screenshot after screenshot over and over again the same ones always and until now it is a mystery where all that information goes

Does anyone know if withdrawals can be made at Casino Caliente MX if you're not in Mexico?

Hi, from what I've seen, the casino doesn't accept players from your country. 

However, did you play there? If they let you register and you entered all the information correctly, then they should pay you. 

But if you're deciding whether to play there, then it shouldn't be possible.

Please clarify this for me.