Bruce Bet Casino - general discussion (page 9)

Fair news, so I'm glad you finally got the money. Apparently, it was really due to the holidays and weekends. 

Are you going to play here again?🙂

How can the casino have such good reviews when everyone just complains.

I myself have been waiting for my payment for 40 days.

Always a new excuse

Avoid Casino!

There is nothing more to say

40 days is a really long time to wait for withdrawal, for sure.

May I ask what is the reason for this delay, though?

I would suggest you file a complaint here with our team so they can investigate the matter and try to help in solving the issue.

Please follow this link to do so.

What do you say? Will you try that?

Hello, I have tried 5 times to verify myself at Bruce bet, but they reject everything

Hello, could you tell me more specifically what documents are rejected? Is everything you send not compliant? Did you ask the casino the reason why the documents were rejected?

Can you explain the situation more, please, I would be grateful and maybe we find out something together.🙂

Hello, about 2 weeks ago I won 3700€ at 1bruce.bet online casino. I have done everything in terms of verification, uploaded everything via PDF, bills, passport, selfie with ID and Paysafe screenshot with my name, but there are always some excuses and no real reason. We don't know what to do, if anyone has had the same problem and can help me that would be super helpful. Thank you very much

Hey, can you tell me what the casino sees as the real problem? Are there any documents rejected and you haven't gone through verification yet or what is behind it? 

Anyway, if it's been more than 2 weeks, I wouldn't wait any longer and you can open a complaint with us and we'll try to help you. 

What do you say?

I'm currently 2,5 weeks into my withdrawal process. It always takes 48h for them to give or ask anything.

Started with my withdrawal request, to which they responded after 48h, that they require selfie with an ID, and to verify my bank account. After the next 48h they responded with the message below.

"Thank you for the sent photos. Unfortunately, we cannot send your application to the financial department, as your documents do not meet our security requirements.

The issue could’ve happened because of:

- the missing documents and/or pictures of them;

- the information can’t be made out on the photos (blurry, part of the information is not visible, etc).

Correct the documents and send them via the upload form. If you have any questions or require clarification, don’t hesitate to reach out to BruceBet’s Support."

That really doesn't give a whole lot of info. Some feelings and just a touch of violent urges rise, when it takes 48h to tell you that document were not even sent, because something might be blurry, missing or just wrong.

Sent photos of my ID, without me and started the process. This is now day 5 of my documents being reviewed and thee tome remaining is written in the stars with some dead language.

Hey, thank you for sharing your experience. 

It's never pleasant when you go through verification and problems arise. So did you send the documents to the casino again, or did you ask what the problem was with the ones you sent before? I would like to make sure that everything I send is in order, and if they had a problem with it the first time, what exactly was the issue.

If you did that, I would maybe wait a little longer, but considering that we give casinos 14 days to resolve such a process, I would also consider lodging a complaint with us.

If you are interested, you can find the link here.

This way, you can be sure that if you don't know what to do next and the casino comes up with something else, we will try to help you.

What do you think?

First, after two days they asked a selfie with an ID and to verify my bank account. I sent both and after two days got the "somethings blurry, or..." - message. I thought that the selfie isn't clear enouhg, but went to read the verification rules. There eas mentioned a picture of the ID, so I sent them too. Then the verification lasted 5 days, untill the "blurry or etc..." got a list from support finally to verify google payment, bank card, skrill account and address...

I'm willing to bet, that at least 5 days and another "it's blurry, or missing, or my mom looks too young and need her birth certificate"...

Basicly they don't ask all of documents at once and add to the list every couple of days. The verification tab showed different documents than the support had asked from the financial department...

If This try won't go through, I'll be sure to make a complaint and forward this cluster F.. just about everywhere!

I might fail, because I don't have any kind of utility bills to send, because I don't get any bills, but statements from two different banks state my address...

You'll see what the casino will ask you for, and I believe that even if you don't have utility bills, it will be able to serve as a substitute. 

Of course, as a player, I would also like them to ask for everything at once, but unfortunately, that's not always the case, and they ask for things later, one by one. 

So give it another try, and if there's another problem, be sure to contact our team. 

I believe it can be resolved somehow.

Now it came back like a boomerang. It's unbelievable that you can't directly tell where the problem is. On the Verification tab, they again ask for a selfie with ID, a photo of your passport, proof of address, and a bank statement.

I wonder what was wrong with the ones I sent. The site doesn't allow you to send the same files again, it just says they've already been sent.

They complain that the processing department is so busy that it's slow. They don't even need customers there when they're working themselves to the point of exhaustion.

There's hardly any mention in the casino rules that I have to have electricity or water contracts in my own name. Almost all the papers have the address officially.

And you didn't even ask what could be wrong with those documents and why they are asking for the same ones again?

To be honest, I would also be interested in that.

I mentioned that if you don't know what to do next and the documents are rejected without reason or you have to wait 14 days, you can file a complaint with us.

That still applies.

Hello. I've been having problems with BruceBet for two weeks. It's related to the verification process.

I've already uploaded all the requested documents, files, and proof three times. They either ask for new ones or find something that's supposedly invalid.

I have already successfully verified myself at other online casinos using the same data and procedures.

It seems to me as if they want to avoid paying out.

Please help

Hello, the most important thing for me would be to find out what exactly the problem is. Have any documents been canceled? Would you be able to tell me the reason? What has already been approved?

If it has been two weeks and you don't know what to do next, you have the option to lodge a complaint and our team will look into your case.

It turned out on Friday that the Google Pay receipt is no longer available. I sent a receipt from my bank for the payment, and a very vague receipt was found from G-Pay, of which I only got a screenshot.

Four days went by and the wonderful message came again that someone was no longer suitable.

Customer service said the last document sent was invalid and tried to get me to contact the bank to request information about the payment. This receipt had already been sent and approved.

"Google Pay - we need a full receipt for the deposit made on 2025-07-19 (30 EUR) where we can see the deposit details (date, time, sum) and your name."

I asked where and pointed out that since they offer Google Pay deposits, they should also be able to tell you where to get a payment receipt that meets their verification requirements.

In response, he asked to request payment information from the bank and specified that Google's payment receipt did not go through!

Where can I find a receipt for a Google Pay payment that shows: name, date, time and amount???

The bank is not the right answer!

To be honest, I don't know, I've never needed a statement from GooglePlay, and it seems to me that since it shows up on your bank statement, I would also primarily provide it to the casino from there. But if they don't want it from there and you can't get it from anywhere else, I don't know what else they would want.

Therefore, I recommend that you open a complaint and let our team help you if possible. 

Click here and describe everything that is necessary for our team. 

I believe that we will be able to resolve this together.

Every time you have to ask support what is missing or wrong. My problem WAS google pay and its verification. I did find a receipt in the Google wallet payment transactions, but my name was missing. I couldn't get a receipt from the bank showing the payment method, i.e. g-pay, and the transaction date was the day after the deposit on the bank statement. I downloaded a copy of the bank's chat, which says it doesn't work, and the bank's receipt again, and it worked. This morning I received a message that the verification was successful and that a withdrawal request had been made. Now we'll see how long it takes and if there are still obstacles to the payment. The deposit and winnings were on 19.07.2025 and the verification was completed on 03.09.2025.

The banks chat stated that such receipt isn't possible to generate. Didn't translate that accurate... The receipt showed payment to "content boutique".

Yes, I understand that the bank was unable to provide such a document. However, sometimes it is unclear what the casino does not understand about such matters. But I am glad that you managed to verify your account and now you just need to get your money.

I will be happy if you keep me updated.