Blocked by Sloto Cash for trying to withdraw winnings

Hello, I recently played on a $50 "slotomember" bonus I received via email, and as I have tried to send information required for account verification, suddenly my email does not go through, and I am blocked from logging in. Has anyone experienced this? The amount I would request once authorized was $300, if that matters at all. They have had decent reviews and I am kind of shocked. I haven't filed a complaint yet, and need to verify I haven't had an earilier account. Of course, if I have another account, this would be my fault. Any experiences would be appreciated.

Hi, that sounds like a nasty problem. Did you ask the casino why they blocked your account ? Or when you played with the bonus, did you meet all the requirements? 

As for the other account, that's a good point. Could it be that someone from your immediate neighborhood or family uses the same IP address and has an account with the casino? 

Anyway, it would be nice if someone had some experience that would be useful in this case. 

Unless the casino has given you a reason for blocking your account and it will take a disproportionate amount of time, then I would recommend the option of filing a complaint as you mentioned in your post.

Would it be possible to update us on further developments in your situation ?  

Hi Jaro, Of course, I will be happy to report any progress I make on this matter. Admittedly, I was hoping someone would have had some similar information , or a way to know how to communicate at all with the site since I am blocked. I will let you know what happens ! Thank You Very Much.

On Thursday, August 17, 2023 at 06:26:34 AM PDT, documents@slotocash.im <documents@slotocash.im> wrote:

Dear Jeannie,

Thank you for choosing Slotocash Casino.

Your email was received without an attachment.

Therefore, before we can update your account to verified, we ask that you kindly take a clear legible digital pictures and email in jpeg or pdf format:

- A proof of address (utility bill or Bank Statement showing the name and address registered on the account), issued within the last 90 days.

- A picture of you holding your Photo Identification next to your face. Please ensure that the details of your Photo Identification are visible in the picture.

Please ensure that the entire card/document is visible (no portion should be cut off/cropped). Please note that partially cut off/cropped photos, will not be accepted and will result in delays.

For clarity, please make sure documents are of high resolution and in color.

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Tap "Clear Cookies and Data". You will need to scroll down to find it. A pop-up box will appear. Tap "Clear Cookies and Data" again to confirm your choice. The options will then be grayed out and Safari's cache will be cleared

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Tap "Clear Cache" again to confirm. Your cache will be deleted.

Should you have any questions, please feel free to contact us via email or chat.

Regards,

Nova

Slotocash Casino Verification Service

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------------------- Original Message -------------------

From: gnelfurey1@gmail.com

Received: Wed Aug 16 2023 09:58:07 GMT-0400 (Bolivia Time)

To: documents@slotocash.im

Subject: Re: Account Verification gnelfurey1 player name

Cloudflare Ray ID: 7f7a2c763f2229f6 • Your IP: Click to reveal • Performance & security by Cloudflare I am being blocked from accessing your site and an email I have sent with documents requested by you did not go through. So I am attempting to contact you via the instructions from the page showing I am blocked.  Jeannie Furey

It seems like you're dealing with quite a challenging situation. Have you reached out to the casino to inquire about the account block? Additionally, when you were using the bonus, did you manage to fulfill all the necessary requirements?

Regarding the second account matter, you bring up a valid point. Could it be possible that someone within your immediate vicinity, like a neighbor or a family member, shares the same IP address and already has an account with the casino?

It would be greatly appreciated if anyone with relevant experience could contribute insights to assist in this scenario.

Unless the casino has provided a clear explanation for the account block and resolving it seems to be taking an excessive amount of time, it might be worth considering the option of submitting a complaint as you initially mentioned.

Would you kindly keep us updated on any further developments regarding your situation?

Hi Jaro, shortly after I responded to you, I checked my emails and there was a message from Sloto Cash. Here is that email along with the email I sent with the info from the page blocking that instructed me what to do. So I will continue to keep you posted. I am enjoying the anticipation of finding out that they are not unfair. To me, that seems in and of itself, better for a jackpot then the $300 or dollars I expect to claim now.

hey. I've read the email the casino wrote to you and I'm curious to know how things will go from here. In this case, it would be best to cooperate and upload the documents and we will see what happens next and if the casino verifies you without any problems. 

For the time being, we will wait for the further development of your situation. I hope it will be successful. ☘

Okay...so everything turned out to be just fine. It took me a bit to get my id photo with me holding it clear enough, but I was able to request the funds yesterday. If I have any other problem I will advise. But I have to say that the chat support people and their customer service were very responsive once I got over the being blocked problem. I will be very happy to conclude that they deserve a great review...and will confirm once my funds are received. Thank you for your support!

I'm sooo glad to hear that!

And also I think it is a great idea to submit a review of the casino based on your recent experiences.

This link should help you with that: https://casino.guru/user-reviews

Thank you for sharing with us! 🙂

Once I receive the actual bitcoin I am on it...You are right and Thank You!

Let's hope it won't take too long! 🙂

Okay....update:

Dear Jeannie,

Thank you for your patience regarding your payout of $300 via Bitcoin.

While reviewing your account we've noticed that the following rule was broken:

Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings

By redeeming coupons on top of your pending withdrawal you've broken the above stated rule.

We have denied your withdrawal, voided your winnings and your bonus.  Please note your deposit of $ 24.99 has been credited back to your account to try your luck once more on our latest games.

Kindly have a look at the casino Terms and Conditions to avoid breaking any of our rules in the future which may result in your winnings being voided

Should you require any further information or assistance, please feel free to contact us.

Yours sincerely,

Anya

Slotocash Financial Services

=============================================================================================

So I sent this:

Anya.... I do not understand what I did. Thank you for telling me your policy, but I do not understand. I had more then one withdraw request? I accepted a bonus after my request?  Please tell me what I did to disqualify myself.

Sorry Casino Guru folks....I will update you with what follows. So sad. 🙁

Uhm, I don't know where to begin...

Are you aware of a breach the rule? Can you see pending or in-progress withdrawals somewhere in your account, perhaps? What about bonuses - Is there any way to review the bonus history?

In this case, it would be extremely handy!

I hate to see that Anya left you without an explanation, because the way I see it, we need one just now!

Could you try to discuss this situation with the support or chat operator once more?

I feel the complaint is in the air...🙁

If I played that bonus it was because my account balance said zero......I had already gone through all the steps to verifiy my account....patiently I might add. I think it is highly scandalous of your company to dare permit your accounting platform to authorize a bonus while a withdrawl is pending approval. Given the speed bitcoin transactions are accepted by your company, the disqualification was effected by trickery and scandalously arranged intentionally and you know it!!!

It's like holding the tail of the cat and blaming the cat for pulling it's own tail.

Shame on you Slotocash. I will invest many more times the effort collectively given to verify my account, request the withdrawl, and then monkeyed around with this nonsense only to be set up and authorized to play the bonus you offered while withholding the authorization of funds already shown as deducted from the account, to advise how NOT safe your casino is.

Ooooh I am mad!

Here is an update. I have a screen shot I took on September 10, 2023 of my account transaction history on Solot Cash Casino's website that does not show a $20 bonus taken, as they said I did on September 1, 2023.

Sometime between September 11, 2023 and September 13, 2023, said bonus of $20 does show up on the account transaction history as being played September 2, 2023.

It took me a while to get to the bottom of this, because even when I saw the screen shot that I took for my own records, without the bonus on 9/10, then after wards on 9/13, I still did not tune into what actually happened, because who would want to believe they would do such a thing?

Today I wrote them with the bottom line of the facts and told them if they did not fix this, I would have to make sure that players who rely on feedback from other players to decide which casinos are legit or not, knew the experience I had to personally know this answer for myself. Many, including myself, will be very disappointed.

I will post the final outcome I receive.

I am posting this picture for the record to show that they have that $20 bonus showing on my record now, as being played on September 2, that they did not show on my records as of September 10, and they SAID I had played on September 1, which was the day I received a notice from Paypro that my winnings were pending approval to be sent (this being an indication that I had properly verified my account and was finally able to request my winnings which actually were won back in August. I really hope they come through and not have to be called scandalous, because I did enjoy playing on their site.

Well, since we are not the casino, I'm honestly not familiar with the issue. But we always aim to help players in daring situations, so I'd like to introduce you to the Casino Guru Resolution Center:

https://casino.guru/complaint-resolution-instructions

Are you convinced the casino employees made a mistake or perhaps treated you unfairly? Submit a free complaint and provide all associated documents, screenshots, or other forms of proof. Our dedicated Team will get into it!

https://casino.guru/complaints/create

How do you like the idea?

Radka,

Thank you very much for your input and referral to the resolution center. I like the idea very much! 🙂

That's great!

If I may add an actual insight, please be prepared that this process is not instant; it takes some time to reach significant progress. I hope you won't mind too much.

Submit the complaint when you're ready.

Slotocash has lied and lied and lied and lied. Today I saw this older posting on the internet: Sep 9, 2023Deckmedia N.V. AFFILIATE PROGRAM SlotoCash Affiliate This casino is blacklisted! This operator has been Blacklisted by ThePOGG.com due to highly problematic business activities. We consider all Blacklisted operators to be extremely high risk to players and strongly encourage player

Hi and do you still have problems with this casino ? I thought that if so, filing a complaint would be a good step for you. Wouldn't you try it if you're still in an unpleasant situation ? Of course I don't want to pressure you, because the final decision is yours. 

However, how did you find out that they are on the blacklist alternatively did you find this information randomly ?