I think this is just a misunderstanding. Actually, we admins check the forum daily; there is no need for you to chat more often than you can. Just do not send emails asking about the progress of the complaint; we won't update you like that.
To keep an eye on the complaint, use this link instead: https://casino.guru/bitsler-casino-player-suspects-the-account-has-been
As I can see, Tomas has six days to respond. Please be patient.
I must also say that such screenshots are not necessary. From my point of view, the chat operator simply does not understand your concern. I'm sorry to say that, but I would be confused too.
By the way, why do you wish to contact an admin from the casino? Is there some sort of technical issue, by chance? Otherwise, the better word would be manager, I'm just guessing.
But thomas not a admin and Tomas can't help me
So I sayd him for connecting to admin they tell me why can't connect me with admin
I think I explained that you are most likely seeking a manager. Can you remind me why you are convinced you are entitled to a refund, please?
The way I see it, your account was misused, and in most cases, the casino is not responsible for that unless you prove someone from the casino is. I know it sounds how it sounds; on the other hand, the player is responsible for the account login details. At this point, I'm interested to see where the complaint is heading, though.
Furthermore, this situation is usually stated in terms. Have you checked the rules, perhaps?
Well, isn't this the case?
You wrote this:
"I think bitsler or any other
Hack my account"
You also mentioned that your balance has vanished. I'm sorry to say that, but if you accused the casino's employees of such fraud or became impolite while dealing with them, no wonder they blocked the chat.
The way you interacted with the chat operator is almost impossible to comprehend, minding the screenshots... It is almost like spamming them without a sign of sense. 🙁
Trying to find someone who can help you with written English seems like a good idea to me.
Do you know such a person?
I hope you understand my point. 🙏
Forgive me for my persistence, yet do you know anyone who could help you with written English?
I really fail to understand, I'm sorry.
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