Bitsler Casino - Player suspects the account has been hacked.

I deposited more then 800$ And I can't Play casino

But I show after some time my account show loss

When I complaint then support can't help me and I will try more time for Connecting admin then support block my chat and can't reply me and can't connect me with admin

And they can't Refund my money

I think bitsler or any other

Hack my account

So please request you

Refund my amount

Dear neeru8432,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bitsler Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if the casino account is currently accessible to you?
• Could you please explain how much is your current casino balance in the casino?
• Which games have you tried to play? Were you successful in playing any games in the casino?
• Have you contacted the casino regarding the missing casino balance? What was the casino's response? Post screenshots of the communication here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

• Could you please explain how much is your current casino balance in the casino?
• Did you play games displayed in your gaming history? ('Boom', 'Dice' and 'Twist')
• How did you notice your account showed losses?
• Please describe the situation in more detail. Was your account accessed by someone else, to your knowledge?

In my Casino account my blance more then 1200$

And I will deposit but after some time when I chek my account blance then show

00$

And I can't play game

But when I check on my account then there show play some game boom

When I open my account play then game then show my blance 00$

And then I chat with bitsler support

And I say him that

I lost my account blance

Then they say me we can't help me

Then I say him more time that when you can't help me then

Please connect me with your admin

Then bitsler support stop my chat and can't connect me with admin

Beacuse they are doing scam with me

And I can't Shere my. Id .and password

When how to open my account by another person

That is scam with me by bitsler

So they can't help me and can't connect me with admin

So sir I request you please refund my all money from bitsler casino

My total amount is show on screen shot

Ok

Could you please specify if the balance that is missing was confiscated by the casino, or played down using casino games?

Dear neeru8432,

Please try to read my last question again and try to assist:

Please specify whether the missing balance was either A) confiscated by the casino or B) depleted through casino games.

confiscated by Casino

And casino say me that you play there so your money lost

But I already say him that

I can't play

.casino

My blance confiscated by Casino now they make me fool

Today I will contect bitsler casino now also they can't Connect me with admin

They scam with me

Thank you for your response,

From the response of the casino, it doesn't seem the balance was confiscated.

Please understand the player is ultimately responsible for their account, their account balance, and all bets taking place.

If the bets were supposedly been made by someone else, we, unfortunately, cannot assist you in asking the casino to return any lost balance.

Please let me know if I overlooked any information, otherwise, I'll close the complaint.

Dear neeru8432,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hiii But I can't Play I don't know who play

I wish I could be of more help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.