Betway Casino - general discussion

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Hi all! I want to share with you the problem of the incompetence of this bookmaker! this completely sucks, initially I want to tell you that these are scammers who deliberately delay payments, I’ll explain why:

1. On November 24, they asked me for documents to withdraw funds, they did not send instructions on where I should send these documents. On their website I found instructions that documents should be sent to the email address "verify.uk@betway.com", I sent them there. They do not send any response about whether my documents were received!

2. On Monday, November 27, I asked the support service about the results of the check, they told me that they had not received any documents from me, although I sent them everything on the same day that they asked me to (if necessary, I can provide all the screenshots ). They asked me to send them the documents again to the address: "verify.uk@betway.com" and I did it (I can also provide screenshots). The support service representative notified that the documents had been uploaded and that the results of the verification should be awaited. Their website states that verification takes 24 hours. As a result, I waited 4 days and they sent me a letter saying that I needed to upload the documents again to a completely different address, although before that their employee assured me that the documents had been successfully received!

In total, they are deliberately delaying my winnings, I provided them with documents twice!

I am looking for justice from you and I hope that you will help solve this problem! This bookmaker is completely incompetent and he does not value his reputation at all!

To confirm my words, I can provide screenshots for everything!

Hi, I see you have a problem with your account verification and it still persists and your documents have not been accepted yes ? It looks like there's a bit of a mess but since you sent it to another address, did you get a reply as to the status of the documents ? 

Anyway, I see that you have already managed to file a complaint with us and we will see where our team gets to. 

As for your screenshots, keep them if you need them for the complaint, it's certainly useful. 

However, for now we'll have to wait and see how things develop and if you happen to get a response from the casino regarding verification or withdrawal, don't hesitate to let us know. I hope everything will be resolved fairly. 

ok, thanks!

Good afternoon, on April 27 I made a deposit of $1000 mxn in Betway at 1:30 p.m. and it was not reflected in my casino account, but my bank did give me the discount. I spoke to personal assistance and they told me that the problem would be resolved within 24 hours, and to date nothing has happened. I also sent proof of the transfer by email but they have not given me a response.

I'm sorry to hear about this kind of issue. Unfortunately, there is nothing much to do right now, just to try to contact your payment provider, as Veronika has explained to you in your complaint. Please let us know whenever you find out something new about your deposit.

Hello, I'm still in the same situation, I called my payment provider and they told me that the transaction was applied on the 29th and they gave me the reset key to verify it and send it to the casino. Today I received an email from the casino saying that my account had been blocked for not verifying it, I had previously sent my documents and on the platform it already appeared as verified a day after sending the documentation.

Hmm, it would certainly be good to mention such facts in your complaint because I find it strange that suddenly your account is blocked. Are you saying that you were already verified and now you are not ? Do you have to send some documents again or not ? 

That's right, I sent my documents again, I also sent proof of payment and the tracking code again, as well as my disagreement about the situation. A moment ago I entered the casino again and my deposit appears, I had to press a lot for them to recognize it, but it is already reflected, I don't know the time it was reflected since I stopped checking, the truth is I had already given up . Thanks to everyone for your support.

Well, that's actually good news, though I imagine it has been quite confusing experience. One way or another, I'm glad to see you managed to resolve it, and also want to thank you for sharing this with us.

Do you think there is any kind of recommendation you would like to pass on to others who might be considering playing in this casino? You know the first-person experience is always a real benefit if shared. 🙂

Anyway, if you need anything, make sure to come back.

Yes, thanks. For people who are considering playing at the casino, I want to tell you that this is the first time something like this has happened to me with the casino, I have been playing regularly at the casino for about a year and everything is fine, withdrawals take longer compared to some others casinos but everything is fine, I don't know what happened this time for them to take a while to process my deposit, but in general I can recommend this casino.

Thanks, I think it will be good for other players as well. I hope that a similar case will not happen again and there will only be better experiences. Of course, if anything should happen, you know you can reach out to us.  🙂