Bettilt Casino - general discussion (page 2)

Dear player.

I suggest you calm down, we are here to help you. Still, here on the forum, we also depend on the information you have given us.

So, I spoke with Nick to help you out. This is the explanation I was given:

Your complaint against The Bettilt Casino - handled by Nick, was considered irrelevant mainly because:

• it described your situation in Roku Casino
• based on the exclusion you made in Bettilt, you were, however, able to create an account at Roku. Besides that, they have found nothing related to Bettilt Casino

Thus, your complaint against Bettilt Casino has been rejected and has not been reopened.

From their perspective, the issue with Roku is the main point, and Petronela will handle it.

If you, for any reason, disagree with it, please respond to Petronela and explain your point of view. We can't do that on your behalf because that could easily cause another misunderstanding.

As far as I understand, you and Petronela are in touch, am I correct? It would be best to clarify your opinions with her.

Can you try that, please?

Hello, interesting point I'd say.

Is your information related to the estimated revenue? In any case, it is a good pointer wheter the casino is capable of paying out extensive winnings. There are some other aspects worth a look too. Thanks for mentioning your point of view. Anything else you focus on?

i won, guys! i won Antillephone! the eMoore NV group replied today, and after reviewing my latest evidence, they decided in my favor and are going to make a deal!

I'm very happy, I knew I was right! I never give up on anything... I was annoying but I did it! First Portuguese to receive a refund from an online casino licensed by Antillephone. That's a victory for me!

We'll be happy to see any further developments regarding all this, so do not hesitate to share them with us later.

I know this may be pointless but it's not just about this casino (which in my opinion is a complete scam) their system is simply designed to give something away to encourage the player to play more, from then on the manipulation of slots begins but even here whether we like it or not it's the basic principle of casinos 😅

Now the part I don't understand is that the casino guru is directly responsible! Like me, many players play based on the feedback of the casino guru, many casinos here don't even have a score of 1 and have a score of 9! I myself have seen absurd amounts of money confiscated by casinos (companies) full of criminal complaints for tax fraud, swindling etc and with a score of 9 here on the site wouldn't it be more serious on the part of the casino guru simply in the case of bettilt and the company that runs it, simply instead of giving a score of 4 write ( fraud I didn't play here ) and block any advertising of it here on the site???

Hello, I don't know where exactly you are going with this and what would help players if we write in our review fraud instead of safety index. This process has been around for a long time and I don't think it will change based on something like this. It's certainly not right if a casino is not honest but we don't advertise any casinos but we try to inform about them, which is quite a difference I would say. 

And if you haven't played here it's also a bit strange to talk about such things. We always try to warn the players as much as possible, but sometimes it's not possible if the casino is fresh or almost nobody plays there and doesn't give feedback. But if it is the other way around, we try our best to avoid unpleasantness for the players.

Thanks for sharing this.

I’m currently dealing with a similar situation with Bettilt — large amount confiscated after years of verified activity, and no clear explanation so far.

Seeing that you eventually reached a resolution with eMoore NV gives some hope. Did you take any specific steps that helped push things forward?

I’m currently going through a similar situation with Bettilt.

My account was fully verified for years, with multiple successful deposits and withdrawals. Recently, it was suddenly closed while I had a balance of around €46,000, and €41,000 of that was confiscated with a generic "multi-accounting" claim, without any clear explanation or evidence.

I also tried contacting the licensing authority but received no response.

From a player’s perspective, this really raises concerns about how effective these licensing bodies actually are in practice.

Hello, did you try to lodge a complaint against this site, though? someone else is the licensor. If the matter is not older than 6 months and only involves casino games, we might take a look at it. We offer a special team of skilled mediators to players in situations like yours.

Go ahead and take a look at the form, please: https://casino.guru/complaints/create 👈

However, the casio is not very trustworthy given its actual safety index. It would be safer to look for something with a higher grade, if I may say so.

This person had his account closed, so please do not expect a response.

Hello, I would like to share my experience with the Bettilt platform that confiscated my real money, not bonuses or winnings!

Bettilt confiscated my balance of €956.47, which occurred after a request to withdraw €500 on March 30, 2026.

After several failed withdrawal attempts I contacted support.

Bettilt support (agent Rita) informed me that the balance was confiscated due to a breach of term 10.1 (Betting) on two specific events: USA vs. Belgium and Sousa PB vs. AD Confiança.

I admit that, in ignorance of the specific rules of this house, I placed bets covering different outcomes on the same market. However, it's important to note that:

In the USA vs. Belgium match, my bets resulted in a net loss of €73.24.

In the Sousa PB vs. AD Confiança match, the net profit was just €25.86.

Adding up both events, the alleged

"irregular strategy" resulted in an overall loss.

Bettilt's regulations, in point 10.3, state that in the case of opposite bets, the company reserves the right to "Confiscate the associated winnings".

In this case, Bettilt didn't just cancel the winnings from the bets in question. The company confiscated the entire account balance (€956.47), which is mostly made up of equity deposits and winnings from other legitimate bets.

Bettilt allowed me to continue depositing and putting my capital at risk for days after these bets, without sending any warning or restriction.

They only decided to apply the maximum - and technically incorrect under point 10.3 - penalty the moment I tried to withdraw my funds.

Unfortunately, we don't deal with sports on our website and therefore are unable to investigate this situation of yours.

If you'd like to turn to some sites that actually have sports included, please try one of these:

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/

https://www.askgamblers.com/submit-complaint

https://www.bookmakers.bet/submit-a-complaint/

Hopefully, one of them will be able to help. Let us know how it goes, please.