Sure, the process how we do our reviews is described in the entire article here
https://de.casino.guru/wie-bewertet-casino-guru-online-casinos
English version: https://casino.guru/betterdice-casino-review
We also send few testers on the website to test different things including the registration process, customer support etc. Then everyone assigns points for different tested factors. All the numbers together give you the final rating so it's not based on "one person's opinion".
Particularly this casino has so low rating because of low withdrawal limit that is applied to progressive jackpots as well (5k a month). It means when someone hits a jackpot of, let's say, 6 million dollars, it will take 1200 months to withdraw it. That's 100 years to withdraw jackpot winnings. I'd say if you were the lucky one who wins the jackpot, you don't want to wait for 100 years to get all of your money, do you?
The next reason why the rating is so low is their dormant policy. Simply said, if you don't log into your account for 12 months, you lose all money on your account. Of course, casino isn't a bank and they don't have to keep the money on your account forever, but the better casinos do a simple thing - they start deducting smaller amount of money from your account on a regular basis. This casino just takes everything you have, because you don't log in.
Lastly, the casino is fresh and has no history. You can't compare it to big brands with decades long history. The licensing authority from Curaçao isn't the best possible option as well. Even though the casino didn't hurt any customer as far as we know, there are better casinos with better terms and conditions and history. Our job and our main goal is to always recommend the best one on the given market.
I can tell you that if they changed the dormant policy, which wouldn't hurt them at all + the withdrawal limit, their rating would go up to 7 (approximately), which is quite good for a new casino.
Edited by author 4 years ago
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