BetPlays Casino - general discussion (page 6)

Including me there are 3 people who have been scammed in thousands, you think your website should be giving 8/10 rating to such scums ?

Jaro, no link opens except the first but after having carefully filled in all the fields, there is no possibility to send the complaint, an error appears. However, I repeat: this is about unpaid winnings and unfortunately many of us have been scammed. You must intervene, in 2024 you cannot leave open a gaming platform that commits crimes by committing thefts and CRIMES that should be punished by law

I also understand what you are saying and maybe one day we will resort to this and we will have people for sports betting as well. However, it is not a priority yet and so if people know us or go through the information, they know that we are not dealing with it. 

It would certainly have added value, but it can't be done just like that, with one person's mind. I think we both get each other and hopefully, like you, other players will have a better experience than this.

Well, that's your opinion and our position on it is different. I'll say it for the last time, since we don't have people who understand sports betting how we would probably intervene in such cases. That is illogical to me. To defend a player and not even know what I'm getting into because I don't understand it. Is that logical to you? 

I know that players are sad if they lose money by fraud, but you have other sites, like the ones I posted, that might be able to help you. 

So I hope I have made myself clear and we don't have to go round and round about the same thing.

Sports betting and the fact that players have been scammed is not counted in the safety index, as we are not dealing with it.

It opened all the links for me. If you can't access any complaints and you get an error, have you contacted any support on those sites ? 

Also, have you tried contacting the authority in your situation ? 

Hi jamel, I turned to the Curacao licensing agent: complaints@gaming-curacao.com

They replied to me, I sent all the documentation in my possession

Hi friend, try sending an email to: complaints@gaming-curacao.com

They responded to me

Good news, i will email them for sure yes , is it just an email or they have a website please?

They only reply via email friend

yes at least someone replied 🙂

https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint

Hi jamel, I found the direct authority for our complaints!!!

https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint

Hey there!

Not that I want to take your words lightly, but the point is that:

One complaint was rejected, because we do not deal with sports betting here. By the way, this is the reason why you can read this description:

"Explore the world's biggest source of information about online casinos

Up-to-date reviews of all online casinos, bonus database, global community, complaint help, and more."

None of the casino reviews say a word about sports betting qualities. The same goes for the Safety Index.

I'm sorry you have probably been mistaken, we deal with the wrong expectations almost daily.

The second player has not submitted a complaint about his issue at all, there has been no investigation or penalization for the casino.

Finally, your complaint was rejected as unjustified.

Meaning, according to the Fair Gambling Codex, you have not been scammed, hence the casino won't be penalized.

We lack a valid reason to change this specific casino's Safety Index in such a situation.

Sorry to hear you are disappointed, but we have to maintain our objectivity, and the present assessment will not change in the absence of evidence.

Or details in the casino review:

https://casino.guru/licensing-authorities/curacao-license-4

Gaming Curaçao (GC)

complaints@gaming-curacao.com

Not sure whether anyone has mentioned this email.

email sent to complaints@gaming-curacao.com , 24 hours later they replied wanting to know more details, I sent what I could, we will see what they will answer me..

did they answer

The regulators are "in" with the casino, curacao casinos are known for such behaviour, this is unfortunatley a lost cause, nobody cares. The casino is so pathetic that they even refused to return my deposit, they beggars need every dollar it seems.

The same happened to me. I complained to them, I waited nearly a month and they sided with the operator. The casino didn’t even reply on the thread