BetPlays Casino - general discussion (page 24)

Well, I just do not think that any of this proves all the statements. Could we please consider addressing the complaint feature? It is right here, available to anyone and free.: https://casino.guru/complaints/create

I really have no taste for defending anyone, but since the comments about sports betting do not belong here and casino players are simply not complaining, I think it makes sense just to explain that we can't help anyone who believes he was scammed by a sportsbook. That's basically all.

We can, however, try to help anyone else.

I wasn't saying anything else.

None of us are spending this energy on other casinos to warn people, why is that radka.. why is that..

Why are we solely focused on this website.. can you answer us that?

I'm not focused on specific threads or casinos. I just have to make it clear that only casino-related content belongs here. And accusations should always be supported by proof. That's all. when we see so many players complaining, we always check how many of them have submitted the complaints so my colleagues can actually invite the casino through the complaint and try to find a way to resolve the matter. This is what we do here.

When there are so many complaining players and actually no open complaint, it feels weird, right? Now we know the answer, I guess. Sports bettors are unhappy and are using casino-related forums.

I'll say that again: anyone who has a problem with the casino, and casino terms or withdrawals are involved, is welcome to complain officially; the others may try sports betting on the dedicated websites.

No conflict, no problem.

These are scammers! They steal their clients' money. They don't even return deposits! It's a shame they have such a high rating.

Hey, can you describe what happened at the casino and on what basis the casino took your money?

It would be more appropriate than just making a general statement like that.

I played slots and placed a few sports bets! I haven't received a single payout, even though I waited about 10 days! Every day they promised the payout would be processed! As it turned out, this was a blatant and cynical lie! I didn't take any bonuses! These scammers didn't even return my deposits!!!

Well i played a diff game and got cashedout in less than 2 hrs.. have you guys tried to comply the verification process??

Yes, I passed the verification process successfully! But I still haven't received anything. Not even my deposits.

Okay, so you've already filed a complaint, which is the first thing you need to do. Now we'll have to wait and see what they find out, and I believe the casino will get involved in the process and explain their actions.

When you passed the verification, they should at least try to explain what happened.

We have to wait on our team.

I wrote that I passed verification successfully.

Yeah I saw that afterwards, my mistake.

Scam casino. 0/10 rated unsafe.

Really a real shame that the rating is still what it is.

Probably 1000+ scammed in the last year.

Dino is that you?

Cmon Dino, you dont have to come out here to lure more customers to your scam casino.

No one who reads this thread will ever use your casino.

Casino will lie and claim that the customer broke some terms and conditions but will never provide accurate evidence.

There are probably 50 people in the comments who have been scammed by this same casino.

6193 euro stolen from me.

I make a lot of money a year. A lot. I know what a fake casino is. Better than your workers.

This is a prime example of one.

7.0 and a link to the site is still to this day absolutely crazy.

Hello, I believe I get your point. Could you please assist us by directing all genuinely scammed players to us? From our perspective, lowering ratings without proven unresolved complaints is not possible. So I thought you would love to help with that.

I mean, you have that chance to challenge any casino; I just wanted you to know that too.

I was accused of having multiple accounts! But that's nonsense! I've never had accounts at this casino before!

Unfortunately, after a detailed investigation, our complaint team came to the conclusion that you have violated some rules at this casino, and that is why we were unable to help you anymore.

Please know that you always have the option to turn to the licensing authority if you're unhappy with this decision.