BetPlays Casino - general discussion (page 7)

So at least I'm glad they wrote you back. So let me know when you come up with something concrete that they replied to you. 🙂

Hi friend, is there any news?

Hello ,i've just received this mail today from sbgok@protonmail.com

"Thank you for your inquiry.

 Due to limited capacity combined with illness, we could not get back to you more soon as we are used to. 

We sincerely apologise for that.

Is your case solved in the meantime? 

If not, regarding the information you provided, we handle many similar cases and the Foundation might be able to help you.Maybe it is best to start with discussing your case by phone via Whatsapp.

What day and time would suit you best?

My number from which I will call is ‭+34 643 593 483‬

Awaiting your reply,"

I hope they speak french, i will send them a message by whatsapp first..

even to me after winning a few bets in a row and reaching €1000 (I will have made €300 in deposits more or less since I opened the account) and after sending all the strange documents and selfies that they asked me to make a withdrawal, they closed my account keeping all the money, saying that I had broken the terms and conditions, which is obviously not true. If you have updates or have found a way to appeal or do something let me know thanks

Hello, I'm so sorry, did they not tell you what Terms you violated ? That would definitely be good to know. Also, did you bet only on sports or did you play some slots ? 

Please let me know.

Only sports, they told me the terms violated but the points cited contained in turn many other sub-points and therefore they did not tell me the real reason why the account was closed. I asked which term exactly I had violated but they did not want to tell me

Hi, I was also scammed by betplays.com, I turned to a law firm and several associations that provide help to players who are victims of Curacao casinos. Unfortunately, no compensation to date, but I continue my battle

They told me the same thing, there regulators were in on this scam. Moreover, they are not licensed by gaming curacao anymore they changed their license to anjoun gaming, this company remains a shady company who gets to operate and is still allowed to take deposits, as soon as they see a winner, they keep your funds even the money you deposited and the winnings ofcourse, and there is no consequences for them. 0 Justice, never betting with offshore companies with these licenses ever again. I asked them to return my deposit , as I did not lose, they have not even given my deposit back it has been a year now.

Edit: and they still have 8.0/10 safety rating, it's a pathetic joke

Hi, what a disappointment, I actually noticed that they changed their license, they are damned

Hello, that's a shame and I'm sorry for what you had to face. I saw from the screenshot that the casino appealed some point 3 and 9. Is there something more specific written there or not ?

Unfortunately, we at Casino.Guru do not deal with sports betting because we do not have experts in it, so we probably cannot help you in this case. But if you are interested, here are the links where you can try to get help. 

Links can be found here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Do you think you'll bite the bullet and file a complaint there ?

Did you also try to file a complaint somewhere ? Look at the links I sent in my previous reply. 

Unfortunately the Safety Index does not reflect sports betting and its problems. Since we don't have experts or a branch, we don't deal with such complaints because we don't have enough insight, so it would be unfair to change the safety index based on such things. 

I think that's understandable. 🙁

Looks like I'm the biggest loser here. They stole 24k from me . Check out the letter I just sent them.

Betplays Legal Department

3 griva Digeni Avenue, Patsalos House

6030, Larnaca, Cyprus

 Formal Complaint : Unlawful Account Suspension and Non-Payment of Funds

Dear Betplays Legal Department,

I am writing to formally demand the immediate reinstatement of my account and the release of my full balance of $24,115.03, which I have legally earned under your platform's terms and conditions.

I initially signed up with Betplays on May 24, 2024, and have wagered exclusively on sports through your platform. After withdrawing a small amount on June 11, 2024 which was accepted by your financial department, I redeposited $5,000 on August 29 2024. Followed by another $3,000, as confirmed by emails I have saved. I successfully increased my account balance to $24,115.03 through legitimate betting activities. After doing so, my account was unfairly restricted to $1 per bet, despite playing fully within the rules.

I then attempted to withdraw my funds, and after waiting for one week, I was informed on September 16th 2024 that my account had been suspended due to alleged violations of your General Terms and Conditions, specifically under Rules 3 (Multi-Accounts) and 9 (Criminal Activity, Collusion & Cheating).

Please be advised of the following:

No Multi-Accounts: I have never created or operated more than one account with Betplays. I have used only one account, which I have accessed solely from my computer, laptop, and cell phone. I have never shared or disclosed my account details with anyone.

No Criminal Activity or Collusion: I have never engaged in any criminal activity, collusion, or fraudulent behavior as outlined in your Rule 9. All my wagering activity has been conducted independently and fairly. I have no involvement in collusion or sharing of information with other players, nor have I attempted to manipulate the platform in any way.

Full Compliance: I have complied with all the applicable rules, including submitting my identity verification documents, which your team has approved, and have proof of all transactions, emails, and communications between myself and Betplays. My wagering history clearly demonstrates my compliance with your terms, and I have evidence of every wager placed and my balances.

Your decision to suspend my account and forfeit my balance without sufficient cause violates your contractual obligations and the principles of fair play. I hereby demand the immediate reinstatement of my account and the full release of my balance in the amount of $24,115.03.

Failure to comply with this request within 48 hours will result in further legal action, including but not limited to reporting your platform to relevant regulatory authorities (Comoros Licensing Authorities, TrustPilot, Casino-Guru) , initiating a formal legal claim for the recovery of my funds, and seeking damages for breach of contract and unjust enrichment.

I hope this matter can be resolved amicably and promptly.

Call me a detailist, but I would not consider us or TrustPilot to be "relevant regulatory authorities".

In any event, you should be aware that we do not deal with sports betting or anything similar right away. As a result, relevant user reviews and complaints are likely to be rejected. Is it accurate to say that you have only bet on sports? Just trying to steer clear of erroneous assumptions.

Yes it is accurate. I only used the site for sportsbetting. Also, I understand you are not a regulatory official. I simply put that there to let them know that I will be informing users of their mal practice. Plus after seeing on Trust pilot that a bunch of people all got scammed recently, we need to make sure this site loses their license.

24k is no joke...

Yes, I see. It really is serious!

I appreciate the explanation. My only goal is to steer clear of any potential misunderstandings.

I should also make it clear that there is nothing we can do to "punish" online bookmakers. I think "we" can only hope that you come to a just resolution, probably with the license provider.

Dear casinoguru please help I created an account on betplays about a month ago. I made a deposit and won some betting. I have passed full verification. I ordered a withdrawal, but after a week it was rejected due to violating the betting regulations, point number 3. This point concerns betting when you received a bonus. I had to take no deposit bonus. I had 700 euros in my casino account and they took them away for no reason. I didn't do anything wrong. I was accused of things I didn't do and the money I won honestly was taken by the casino.

I am really sorry about your experience from this casino.

I can see that you have already submitted a complaint here as well, but unfortunately, as I can see that the issue is related to sports betting only, I am not sure that we could be able to help.

You need to wait for the complaint resolver of your case to investigate it and then will let you know how to proceed further.

Hi, I was scammed by betplays.com too, I'm sorry to inform you that unfortunately you will no longer see your money. I have filed many complaints in vain, those thieves have changed their license

I'm a Japanese player

I found this thread and will post my complaint and warning there as well.

As already written here, pioneers may already understand, but this casino site is committing fraud.

And unfortunately, when you look at the number of consecutive denials on the claims forum in perspective, it does not seem like CasinoGuru is acting as an arbitration site when it comes to this casino site.

I don't want to write such a complaint because I have been helped by another site, but Submitted on: December 5, 2023

Of the 31 claims since then, 28 have been ruled against the player in succession.

The items have just been confiscated, and I am still in the process of communicating with the other party and posting my complaint, but I would like you all to take a look at the series of interactions I have had so far.

This site is accusing me of cheating.

However, I have not engaged in such behavior, and there is no way I created multiple accounts or colluded with others.

It is likely that after some back and forth, BetPlays will provide some fabricated evidence and CasinoGuru will rule as the victim.

However, as mentioned above, 28 consecutive dismissals out of 31 cases is an unusual number for this arbitration site. (3 of those cases have not yet been decided.)

CasinoGuru should take responsibility and internally re-examine these 28 consecutive rulings.

I'm sure there are many other players besides me who have had their winnings confiscated for unfounded reasons.

I decided to register after seeing this rating.

I'm not sure if they registered via this link, but I have registered through this casino group many times.

Because I trusted this review site each time.

This incident makes me believe that continuing to hold them in such high regard is a mistake in your philosophy.

And I would like to ask all of you Casino Guru arbitrators.

The people making complaints in the discussions are casino pioneers, and many veterans have also fallen victim to the problem.

Why are you giving it a safety index of 8.0 when there are so many issues?

In the case of a newbie like me, the answer may not be a reliable factor in itself, but there are many claims and Junior Adepts and Junior Apprentices in your system.

Despite many reputable pioneers falling victim and warnings in the discussions, it appears the site is being given a free pass to make money.

Please explain why you are ignoring the complaints of trustworthy members on your platform and giving leeway to fraudulent casinos.

There are some suspicious points in this KYC system too.

I provided my driver's license as KYC.

Even though there is a manual input form, they use image recognition software to read the "front" of the license image you provide and overwrite it without your permission.

With a Japanese driver's license, if you move, the authorities will update the back of your driver's license with the correct address.

I also updated the documentation on the back.

Despite this, they misread my old address and date of birth on the front and overwrote the personal information I had entered.

Isn't this in itself an illegal act on their part?

Wouldn't it be a problem if the information I entered was modified without my permission?