BetPlays Casino - Player’s winnings have been confiscated.

Dear casinoguru please help I created an account on betplays about a month ago. I made a deposit and won some betting. I have passed full verification. I ordered a withdrawal, but after a week it was rejected due to violating the betting regulations, point number 3. This point concerns betting when you received a bonus. I had to take no deposit bonus. I had 700 euros in my casino account and they took them away for no reason. I didn't do anything wrong. I was accused of things I didn't do and the money I won honestly was taken by the casino.

Dear Kakadu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that you accumulated your winnings with an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I play only sportbeting

I play without bonus

How they send my a email:

"Dear Customer,

After a thorough review of your betting activity, we have found that your account has violated our General Terms and Conditions. Consequently, your account will be suspended, and any winnings will not be paid out.

We recommend reviewing Betting Rule 3 and Rule 9 by visiting the following link: https://www.betplays.com/Rules/en/17252/General-Terms-and-Conditions/.

If you have any questions or need further clarification, please feel free to contact us.

Kind regards,

BetPlays Team"

I wanted to write emphatically that these accusations are untrue. They are offensive to me and want to make me look like a fraud. I have never ever broken any rules in any casino. I only ever have one casino account, the kora is mine and mine alone. I never create multiple accounts. Only I have access to each account. All my bets are my own. I am accused without any proof just because I won several hundred euros.

Please understand that if you only placed bets on sports betting and your account has been or is going to be blocked, the casino probably detected activity that requires further investigation. There are many multiple account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.