Betano Casino - general discussion

If you want to discuss anything related to Betano Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Is Betano listed Casino Guru?I want to review Betano. Clicking on the link just gets me to the casino review page and in the search it just turns up on the forum.

Hello Frankey,

Betano is listed, you should be able to review it through the User reviews tab under the page browser, or alternatively click this link, please:

https://casino.guru/user-reviews

Can you do that, please?

I get it to check because I was not able to find the site too while using the VPN set to DE.

Will update you.

Thank you for reporting it to us.

I can do the review, however even directly clicking on it gets me straight to casino review front-page. I went to Betano CZ and this is working fine. However clicking on Betano de is not working, clicking on stoixman next to it got me to it as it should. I tried with brave browser and fire fox , using my WLAN at home, then my mobile provider, and then again using different locations with AdGuard VPN. The result was each time as described in this post. 

Hello Frankey,

I was trying to solve the problem in the meantime, waiting for some sort of update though.

I will let you know.

Hello! I personally like Betano, no questions asked, I usually play here

Hello everyone,

Does anyone have experience with betano? My money was supposed to be paid out 2 months ago but nothing has happened yet! Every time I contact customer service my case cannot be found, then after I threatened the case they did find it! I have submitted a complaint to the ggl! What should I do now? I was sent an email on Wednesday and was assured that my money would be there by today, Friday. When I asked support they said not to get my hopes up! This is embezzlement of funds, deliberate deception and fraud! I have also contacted BaFin and the ggl and will now file a complaint because of the points mentioned above. My main concern is no longer the money, but it would be nice if it was paid out after all! My concern is that they are just lying and keeping customers in a good mood and hoping that it will be resolved. My question to you is what else can I do and has anyone ever had something like this before?

greetings

Hi there. No, wonder you are so suspicious, it has been quite some time, and as far a sI can guess you have not move forward the solution.

Can you please explain where and when did you lodged the complaint you mentioned? Is this suppossed to be the German Authority? If so, I would expect them to give you some sort of update.

If I may, what is the complaint about specifically - has there been any explanation of why the payment is so much overdue, perhaps some sort of security check for example?

I'll wait for your answer, though.