Betano Casino - general discussion (page 2)

I don't think it should take that long. However, Tomáš is trying to help as best he can, and I'm thinking that if it wasn't resolved and you won more money, it wouldn't make sense because you'd probably just be waiting for it again.

Therefore, I prefer to wait to see how this situation turns out and then decide whether you will play here again.

ok thank you

And why is it taking them so long, after all, it's been almost 3 months

Good question, which the casino should explain now when Štefan contacts them. I'll see what they let us know. 🙂

So let's wait for that.

👍

Hello, I want to ask, I won 60,000 in beta, which I sent to paysafecard because I have minus 30,000 on my account and I didn't want it to come out of my winnings. I deposited it with PaySafecard into the Dedek casino and immediately entered the payout into my Neterapay wallet, from which I sent 20,000 to my friend's account. When I next withdrew 20,000 to Neterapay, the casino blocked my withdrawal and my entire account at the Dedek casino due to money laundering. I have all the evidence that I won the money - winnings, deposits, all transactions. Thanks for the advice.

Hi. This is really a weird situation, in my opinion, so let's summarize it.

You won at Betano and withdrew the money alright. Then you deposited to some other casino, and you didn't play with that money but sent it to some friend? Do I understand correctly?

Wasn't there any wagering requirement at the other casino?

To tell you the truth, it really looks weird, but perhaps our complaint team could help resolve all this.

You just need to file a complaint to the casino where your account got blocked and explain the situation really well.

What do you say? Will you go for it?