Betano Casino - general discussion

If you want to discuss anything related to Betano Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Some promo code

Do you have anyone to spin for free?

Hello

If you click on the green clickable link in the thread title, you will be taken to the casino tab itself, where you can take a look at the "bonuses" section

It is empty in terms of the number of free bonuses. Unfortunately.

I also add a link to the bonuses:

https://kasinoguru-cz.com/betano-casino-cz-recenze#tab=js-tab-bonuses

If you are looking for free points 😉, I recommend focusing on the top tabs - bonuses:

Here is a link to free spins in casinos with a Czech license .

I wish you good luck and I hope you read the bonus rules, free spins are not like free spins 🙂

Hello, they need advice, I had such an experience at the Betano casino, I always thought it was a level casino, but after the experience I was unfortunately very disappointed, I am writing to you about the situation:

On 15.9. 2024 at 2:00 p.m. on the game Zeus (Synot) I won a bronze jackpot in the amount of CZK 1,650, which was not credited to my account. I started contacting the chat and was told that they will check it and let me know so I can wait.

I waited for almost 2 days, neither picture nor sound, I am writing again on the chat, again the exact same sentence was communicated - we believe we will let you know, hold on. After another 2 days of waiting, neither picture nor sound, instead of writing, they call me, they explain what happened to my situation, and guess what they didn't tell me? Yes, that's right, the same thing again. I'm waiting 2 more days, I'm waiting for nothing. For a while, nothing for the next 2 days, they are calling again, no one knows how long it will take, the only thing you all know is that I should wait. I am calling again today, writing angrily, asking what kind of approach this is, that I would like to know where my winnings are and when they will be credited to my account! Still the same answer to endure.

All documents such as op shelfi photo, photo of winnings, my account is in order, the time of the jackpot is substantiated at the same time as the photo, and today we have 17.10 a month away, no one communicates, there is no answer, I don't know where I can contact or who I would like to receive my prize, I know that it is not a big deal amount, I have always considered Betano casino to be a very good casino at the level, now as for communication, dealings, behavior, respect for the customer or showing regret or compensation at this casino, definitely do not expect both online support that works until 5 p.m., and contacting them by phone is unique exactly 10 minutes of ringing before someone picks up and on top of that I had to call from two mobile phones and call at the same time for someone to pick up!

E-mail communication, when they answer, they will tell you everything, we will solve it, we will let you know, but when or what year they will let you know, they won't tell you anymore, you can. Just waiting for the question, whether such a popular casino like Betano has to embarrass themselves that they can't pay out the customer's stupid 1650 CZK, why do they embarrass themselves so much? They only answered that we are sorry, hold on, they even fill their positions without employee experience, which I think the operator is there to explain everything to the customer, not lie. That's why I rank the casino at the last place in the ranking, at the same time I welcome any number or help solving my jacpot, I have nothing else left, thank you for your understanding and for your help and willingness, I really appreciate your time

M. Bajgarová

Hi, to begin with, I would probably recommend filing a complaint on this line , where our team will look into it in more depth and, if possible, help.

I believe that it is not a pleasant situation if it has been going on for a month and you still don't know anything concrete. At first I thought that they can solve this situation with the game provider, but I don't think it should take that long. IF you keep getting the same answer and that you have to wait, it wouldn't be enough for me.

If you also have some screenshots, they will definitely be useful, so keep them.

If something happens and you don't know what to do and need help filing a complaint, please let me know.

I will keep my fingers crossed that it is resolved as soon as possible. 🤞

Good morning,

I still have a problem with Betano casino, which doesn't want to pay me my jackpot, it's 1650 kc that hasn't been credited to my account, it's been going on for a month now, I don't know where to turn, no one is contacting me, please give me some advice, thank you very much

Hi, as you can see, Jaro responded to your post five days ago where you described the problem. Not much has changed from our side, so please read the recommendations and let us know what you think about it or what is not clear.

We will be here.

Thank you very much for your help, they will be happy to use it, I don't know how to file a complaint, I have a photo gallery, I contacted them again yesterday and they wrote again that I have to be patient, I will get to the casino but I can't deposit, I can't do anything there, thank you very much Bajgarova

Hi, just click on the link I sent you in the previous answer, find the casino you're talking about and describe the problem. If something doesn't work for you in the process and you can't file a complaint, let me know what exactly the problem is and I'll try to help.

Here I will also attach a guide to what you can expect from a withdrawal - Information and instructions for handling complaints .

I'll be here if anything.

Hello,

I've already filed a complaint, but I can't put the attachment there, I have it in PDF, after loading it says not uploaded or something like that, how should I put it there? Thank you very much Best regards

Feel free to write to Tomáš, who is handling your complaint, that you can't insert it and he will either recommend something or you can send it to him by email.

I think that should be fine. 🙂

Hello,

Can I ask for an email to send it to? Thank you very much

You can find that email in the complaint you have open, and you can also answer Tomáš's questions so that he can move forward in your case. So click on the green letters in my answer, which will take you directly to the complaint. 🙂

Betano Casino

Hi, is there anything you would like to say about this casino? Did something interest you and do you play here or not? Could you say more please? 🙂

Yes, I've always liked casino betano, now I log in but I can't make a deposit, it won't even let me play

Won't it have something to do with the fact that you have an open complaint and the whole case is being investigated? Have you tried writing to the casino why is it so? If I were you, I would first try to solve the situation you are in now and then I would play here again.

What do you think?

I certainly understand, yes, but it's been that way since I started dealing with it even before I filed a complaint, I've been waiting almost 3 months for the amount of CZK 1,650, which seems like a long time to me, such a casino is not able to pay out such a banal amount and I still can't not even play, it can't take that long, can it?