The player from the Czech Republic won a bronze jackpot of 1650kc on the game Zeus, but it has not been credited to her account. She contacted support multiple times, provided necessary evidence, and continues to receive the same response to be patient. Despite her efforts to escalate the situation, there has been no action taken by the casino.
Betano Casino CZ - Player's jackpot has not been credited.
Amount: 1,650 Kč
Betano Casino CZ
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
2d 16h 50m 48s
Case summary
4 days ago
Public
Public
4 days ago
Translation
Good morning,
I am using this way because I have no choice but to file a complaint with the casino for the following reason: A month ago I won a bronze jackpot of 1650kc on the game Zeus, unfortunately it was not credited to my player account, I immediately contacted notification support, and he provides the whole situation with a photo of the winning screen she completed everything that was needed and they let me know that I have to wait. 2 days later, neither picture nor sound, I am writing again, asking when the jackpot will pay me, the answer is that I have to wait, and this is how it is to this day, I still get the same answer, I have to wait.
I was already uncomfortable and pressured them, threatened to file a complaint with the casino, but there is no response, they don't care at all, I don't know what to do, thank you very much, Regards *****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 days ago
Dear Monika876,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betano Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was any bonus or promotion active on your account at the time of the incident?
- Could you please share any supporting evidence of your win and the casino's response?
- Send the information to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Monika876 has 2d 16h 50m 48s to reply
