Beem Casino - general discussion (page 3)

To this day I have not received the 31 euros. And it's now almost 3 weeks since the 500 euro payout. Is that still acceptable?

I'd say it is not.

If the casino can't prove that there were some things such as a security check or further financial check, due to which the withdrawal got delayed.

I know it is not the player's concern, but they may be also short on staff at the moment or they could be just overwhelmed somehow. I can only guess here.

Then Beem Casino should at least say when it will be paid out safely. And don't leave the player in the dark for weeks. I can't deposit anymore because I have 2 outstanding payouts. Because I can't be sure if I'll get it. That's not good for Beem Casino either.

It would be certainly more fair letting the player know at least something - yes.

Just crossed my mind, are you going to play there again when you get paid?

That's a good question. I honestly can't answer right now. Another day around. No response or payout. This is really unfair from Beemcasino. I get the feeling that they don't pay anymore. And nobody helps me either. Too bad. I liked playing there. I also have about 1100 euros on my account. Which I won by paying out the deposit 10 times. That means BEEMcasino didn't even look into my account or edit it! Otherwise my account balance would be zero. And that after 7 days again. Since then, BEEMcasino hasn't even checked my account. This is just unbelievable and inexplicable. And that's why BEEMcasino is not playable. And the 8.5 points from casinoguru are by no means justified. At least if BEEMcasino doesn't change there.

Fair enough 🙂

Well, just wait for the next development.

I know it's very annoying but it seems that it could work.

It still may end up good, I'd say.

How do you know it could turn out well? Nothing has happened for 20 days.

Hello,

I read your complaint and got the impression that the casino will pay you eventually.

You've already received a portion.

Next thing is that almost all complaints about delayed payment were solved after all.

According to live chat, the casino is having trouble getting their funds from the bank at the moment because of the situation across Europe. But of course, Beem Casino lets everyone deposit nicely and doesn't report. Beem Casino could send an email to everyone: Sorry it's taking longer, don't worry all players get their money. But no, nothing comes from their side.

Hello, thank you for this information.

I was also wondering what has happened since the number of submitted complaints rises almost every day. 

Daniel found that the situation is related to the additional bank's security checks:

https://casino.guru/forum/complaints-discussion/beem-casino-good-reputation-very-bad-payout#post-19487

Thanks for the info Radka

I hope it's true and in the end everything turns out well and everyone gets their money's worth.

Thanks

Hi there,

I too am waiting for my money and verification. If this is true, that you are having problems because of the invasion, the casino should certainly communicate this with the players.

The casino doesn't make a bad impression and I would continue to play here, but certain things should be communicated.

Then let's hope that we still get our money.

Yes, I received the same info from the casino representatives.

That may be true, but don't understand what the money in the bank has to do with the account verification at the casino?

Hello,

I can see the relation in the increased amount of work for the casino staff. Imagine, that the very same people take care of KYC, payments checks, and authorization and now they have to face further checks on the site of banks. That's what I think.

I still think they should be more honest with the players with pending withdrawals, that's for sure.

Hello Xestery,

You are welcome.

I would like to provide you with some honest guess concerning the withdrawal waiting time, but I can imagine that even the casino's staff is uncertain at this point. 🙁

But I still think that all the players deserve some explanation and further communication. It could lower the tension in the air.

Hello,

I know that you are still waiting for the rest of your winnings. We have information from the casino, that all the terrible delays are due to further banks checks related to the Russian invasion.

I think you should know.

Hello Radka,

What I don't understand, there are now so many Curaçao casinos that don't have such problems despite the invasion.

Verification and payment run flawlessly.

That's why I don't understand why Beem Casino has so many open cases at once.

Shouldn't there be tons of cases opened at other casinos at Casino Guru?

It's kind of disturbing that so many cases have been opened at Beem Casino in such a short amount of time.

Nevertheless, I hope that everything still has a happy ending and that all players get their money

Hello,

I'd say that other casinos are affected as well. I think there is a higher amount of complaints concerning delayed payments, I'm afraid. 

Due to the massive promos, the Beem Casino suffers greatly now, I'd guess.

Better to say that their players suffer greatly as well🙁.

Hi there,

Thank you for the feedback. Let's just hope that everything will happen quickly and that we can play with confidence at Beem Casino again.