BassBet Casino - general discussion (page 22)

I have to admit that the casino is trying to pay out money. It took them 4 days to get my winnings into my account. They are trying, but it would be even better if they were really faster in withdrawals, that is, if they write that they credit withdrawals within 3 days, they should stick to it, however Bassbet is trying, they are paying out money

Could you tell us, please, which payment method you use there?

It could surely be faster, as you said, but it is not that bad, in my opinion. The most important thing is that they really pay their players, right?

BASSBET casino is a waste of time, while I have verified my account from the beginning before making the first deposit, everything was ok. Now that I won a good amount, it asks me to verify my account. I send the documents and they were still not accepted from March 18 until today, April 3, 2026. They tell me that the financial department will send you an email in 20 days and customer support doesn't even lift a finger out of boredom.

Have they explained to you what they are checking, though?

Hi, how did it end in the end?

Did you take everything?

Did you finally solve L?

True

Did you finally solve it?

Did you get any answers? I have the same problem as you.

It's all a waste of time all the other sites have verified everything in 2 days maximum

First of all, you need to focus on answering all the questions our complaint team asks. Otherwise, we won't be able to help you with your issue, you know.

Please reply to Attila here as soon as possible so we can finally investigate the matter.

Your complaint was already closed once before due to your unresponsiveness. Please don't let that happen again.

I have already replied via email providing all the information

Is it your first withdrawal attempt at this casino, by the way?

No,

As I said, I have already withdrawn several times but for a year now they have recently asked me for the MOT which I have been waiting for a long time.

They wrote to me many times that the department has taken charge of the situation, I sent everything they described to me: the card with which I deposited, the name and surname visible on the card, bank statement with name and surname and card, pay slip where my money came from with all my data.

What would they like to see sent plus the vaccination certificates? But please, go on, I'm exhausted.

It is very important to fully cooperate with the casino in order to get your winnings, even though it can be frustrating.

Our complaint team will do everything possible to help you with this situation, of course, though.

Hang in there.

Ok I'll wait for the umpteenth email to see what they want

And, please, keep us updated.

Yes, it's fine.

They replied to me telling me that the credit card numbers must be covered from the 7th number to the 12th number then the envelope is enough that I sent it was a screen shot but anyway now I sent everything exactly as it was described without expiry and without hitches.

Let's see what they answer