BassBet Casino - general discussion (page 21)

Yes, in fact, I even changed my excuse afterwards because it wasn't plausible 😅

They completed today the withdrawals.

So OK by me.

Let's see in the future how they are gonna act.

Please my complaint is solved you can close it.

Thank you.

All right, we will do our best to make sure everything turns out well. I believe you will be pleased with the outcome.

If you don't have any news, we will have to wait for now.

You can close it.

After 13 business days and endless live chat they paid.

I have already informed our team, so when they get to it, I believe they will mark it as resolved right away.😉

I see. But try not to worry for now. You complained against this casino, so a precise explanation must be provided and then evaluated for terms and fairness. Even though it will take some time, try to rest a bit. The Complaint Team is on it and it is in the casino's best interest to explain their decision.

Thank you. Sometimes for casinos, it is challenging to accept that a player can't provide card details, even though the card was used for deposits in the past. I believe that both parties should cooperate to resolve such a situation. If the matter concerns transactions, I would contact the bank; if it concerns something else, the support team must find alternative information you can provide, as a card can be lost or stolen in normal life, and they must verify the original owner regardless.

To me, it seems you provided what you could, and now it is up to the casino to deal with that. Do you see it the same way?

How did the casino respond? Have they responded yet?

No I'm still waiting

Hello, and how did the casino respond the last time? I'm trying to figure out in what phase the matter can be.

To put it simply, I'm trying to determine whether the casino workers are actively addressing the issue.

They're not even answering me anymore

I get that much; that's why I was wondering what the last info you actually got from the casino was. Did you ask the bank as I asked you earlier? Could you provide the statement for the casino in the end?

I can't conclude much from your response, I'm afraid. But do not worry; the complaint is more important, and my colleagues will get back to you.

No, I cannot provide any further information regarding the bank statement, all they needed was from me, I did not receive detailed proof regarding the cancellation of the account and furthermore afterwards I received these emails where they said to verify the documents,

As of today I am still waiting for an answer, as usual I am waiting and soon I will have a meeting with Anjouan to establish this thing to understand if there is a guarantee for the players

I see, thank you. Did you know that Anjoan does not directly resolve players' issues? They ask players to find their own ADR services, which is exactly what Casino Guru Complaint specialists do through the complaint process. So, you have that covered anyway. 👍

Ok I'm waiting for a reply

It is time to act now. I checked your complaint, and you are supposed to answer the question you were asked in the beginning. Would you kindly read the thread once more and respond to Attila, please?

You see, he wouldn't get very far without that, and the matter gets prolonged this way.

Direct link to your complaint is here. 👈

Feel free to ask here on the forum if you find anything unclear; I'll help you out.

The link won't open. Could you show me who I should reply to?

I don't know why the link doesn't work for you, but we can check it later.

You may enter your complaint in two different ways:

1) Access your Casino Guru profile 👉 dashboard 👉 complaints

open the complaint

2) locate the automatic invite you have been getting each time a complaint needs your attention in your email, and use the link in the email to access your complaint.

Once you proceed with the complaint response, please try to erase cookies stored in your browser for any Casino Guru website you have logged into, refresh the page, log back in again, and try to use the link once more, please.

Hi to all,

It seems that Bassbet has a certain tactic of keep dalaying the withdrawals.

I have made a withdrawal request of 500 euros through Skrill on 25/2/26 and still I am waiting for 14 business days !!!!!!!

I made and an additional withdrawal request of 498 euros yesterday.

I think I have to make again a complaint so they may speed up their rhythm of paying within a reasonable timeframe.

Sure, if you've been waiting for your money for quite a while without any explanation from the casino, I'd open a complaint too.

I don't understand why it's taking so long, but I don't see any better option.