BassBet Casino - general discussion (page 20)

Hello,

For me, it seems your situation may be slightly different. Do you know why your casino account was closed, please? Could it be due to issues with country restrictions or a VPN?

Sure, I would probably do the same. Creating another withdrawal request probably won't help much, but if it's a different payment method and it's been verified, you could at least compare whether some of the withdrawals will arrive sooner.

I think a complaint will be necessary in your case, though. 

Hi, let's try to understand this situation so that we can find a solution. It will definitely be important to verify your identity in order to withdraw money, that's clear. You say they aren't replying to your emails, does that mean you sent them the documents there? Is there nowhere in your profile where you can upload the documents they want from you? If not, and the casino doesn't reply and you don't know what to do next, we'll be here to help you.

Be sure to give me an update.

I haven't sent any documents yet because I don't know which documents are required or to whom I should send them. I can't upload anything to my profile; it says no verification is necessary.

But which no VPN have I used?

I can now verify my account via my profile. I will follow all the instructions and get back to you afterwards. Thank you.

No they say terms 9.1, 9.3, 9.5

Guys im so sad when Im reading this lines... i cursed myself cause I didnt come here first before I play any casino...i played bassbet too i won from 70€ to 3500€ after 3weeks of harassing them i got 1500 from that i never play this shit sites again like bassbet robocat etc all the same....my wife 500€ withdrawal arrived today from wonaco what she withdrawed on JAN 3!!!!! They said every day everything is ok just some delay after 4weeks they decided to ask documents.....it was another 2 weeks cause they dont want to accept it, now they saw she wont lose back that money finally they sent it....

Okay, you mentioned support, so are you chatting with them via live chat? Did you mention that you sent them an email and haven't received a reply, and therefore you can't verify your account? 

Did you maybe ask on live chat which documents you should send them and how?

The KYC people have just written to me and asked me for the data in PDF format of the card which no longer exists.

Obviously you can. They usually pay late of course...

Hello, I'm not familiar with those rules and sadly, I did not understand your previous post either. What you mentioned earlier, however, included breaching rules, while the majority of players have been experiencing delays with approved withdrawals.

Therefore, I am confident that the complaint will adequately address all those details, no need to worry.

I understand, what I didn't understand is that my account was closed for these terms that they have

Hello, what kind of data, please? If the request pertains to past deposits, I would attempt to retrieve the card history. Can you perhaps ask the bank that issued the card?

I'd say it depends on what exactly the casino has asked.

Roberta (Bassbet)

February 23, 2026, 2:46 PM EET

Dear John,

Thank you for contacting our Customer Support Team.

We would hereby kindly request you to send us a recent proof of address document in PDF format and two photos showing the front and back of the card 533317******4986

If you have any further questions or requests, please do not hesitate to contact us via Live Chat or via email. The post office that issued the card is no longer there. I have already sent everything for the other card, plus documents and contract.

Hi to all,

Today I submitted my compalint.

Let's see what happens.

There is no way for a casino to hold withdraw that much time !!!!!Their help section is clear !!!

12 business days waiting for a skrill withdrawal is way over the top.

Both support and live chat don't give solutions only robotic replies without taking care of their customers!!!!!

How long they think are gonna stay in the market when so many customers facing these kind of behaviour ???

Awful experience and imagine that my first withdrawal on them it took 4 business days to be in my Skrill account.

Smells like a trap..........

Dude, it's their tactic to make you cancel your withdrawals and replay everything.

Unfortunately, they succeeded with me a year ago, I was playing a lot and I had no control.

No one should play on this site; it's all crazy. Even considering a €500 withdrawal for people who only wager that amount on a single bet.

Take your money as soon as it arrives and close the account, my advice.

Not a bad idea at all but first they have to pay .

Right ??

After all I have control of it .I still play what I want with them since I would have play the same on an other enterprise.

It's so unprofessional what they do to players.

In your case they played mind games and they succeded ........unfortunately!!!

But first they blocked me because I was playing from Italy, then because I played unfairly, now they've been asking me for documents for 2 months and I don't understand anything anymore, honestly I didn't do any of this.

But as you see they accept players from Italy

Unless you are not Italian.........