BassBet Casino - general discussion (page 23)

Hi, did you solve it? I see we have the same problem.

And the romi replied to me saying that the photo is vented and it must be both sides, I can send you the photos as I sent them to them maybe you see something wrong because there is nothing wrong I think

What a shame, I sent everything perfect and they replied to me like this:

The relevant department informs us that it is necessary to provide a high-resolution photo in which both sides of the card number 533317********4986 can clearly be seen, in PDF format, the previous ones sent are blurry and only one side of the card was sent.

It should show only the first 6 and last 4 digits, along with the expiration date and the cardholder's name.

For privacy reasons, all other digits and the CVV must be obscured.

I can send you the photo I sent them in private and check if it's blurry. However, you had read that they did the same thing to some people, like loops.

Thank you for your understanding.

Let's try to cooperate with the casino, and hopefully, everything will get resolved soon.

Will you, please?

And let us know how it goes, for sure.

Look, I'd like to show you the documents I sent to the casino to make you understand that they're taking me for a ride.

There is no need to do that. Please stick to your complaint, and if there is something needed, our complaint team will ask you to provide it.

But can I understand how you move?

Hello, it is pretty easy to follow: Once the complaint needs your attention once more, you will be notified; the rest of the time you wait. The associated complaint timer helps you navigate through each phase.

How did it end?

Hello, Are you asking me how your complaint ended? I probably do not follow you well; I'm sorry. Can you help me with that?

I have emailed all the documentation you requested,

I still haven't had a response and Bassbet wrote to me again to send another card different from that one

It wasn't me, actually. in my opinion, you are asking me to give you an update on your complaint. However, I cannot update you because your complaint mediator is Attila.

This is forum where we talk

The complaint is where docs are requested and complaint updates are provided. You may access it here. 👈

Attila still has a few hours to respond back, as far as the timer says.