BassBet Casino - general discussion (page 23)

Hi, did you solve it? I see we have the same problem.

And the romi replied to me saying that the photo is vented and it must be both sides, I can send you the photos as I sent them to them maybe you see something wrong because there is nothing wrong I think

What a shame, I sent everything perfect and they replied to me like this:

The relevant department informs us that it is necessary to provide a high-resolution photo in which both sides of the card number 533317********4986 can clearly be seen, in PDF format, the previous ones sent are blurry and only one side of the card was sent.

It should show only the first 6 and last 4 digits, along with the expiration date and the cardholder's name.

For privacy reasons, all other digits and the CVV must be obscured.

I can send you the photo I sent them in private and check if it's blurry. However, you had read that they did the same thing to some people, like loops.

Thank you for your understanding.

Let's try to cooperate with the casino, and hopefully, everything will get resolved soon.

Will you, please?

And let us know how it goes, for sure.

Look, I'd like to show you the documents I sent to the casino to make you understand that they're taking me for a ride.

There is no need to do that. Please stick to your complaint, and if there is something needed, our complaint team will ask you to provide it.

But can I understand how you move?

Hello, it is pretty easy to follow: Once the complaint needs your attention once more, you will be notified; the rest of the time you wait. The associated complaint timer helps you navigate through each phase.

How did it end?

Hello, Are you asking me how your complaint ended? I probably do not follow you well; I'm sorry. Can you help me with that?

I have emailed all the documentation you requested,

I still haven't had a response and Bassbet wrote to me again to send another card different from that one

It wasn't me, actually. in my opinion, you are asking me to give you an update on your complaint. However, I cannot update you because your complaint mediator is Attila.

This is forum where we talk

The complaint is where docs are requested and complaint updates are provided. You may access it here. 👈

Attila still has a few hours to respond back, as far as the timer says.

Got absolutely scammed.

My account got restricted for NO REASON. And I tried reaching out for over a year, no explanation, no response outside of "the relevant department is working on it". Such department does not exist, and their support is mainly AI with scripted responses.

I'm really sorry they closed your account like this.

Had an account on bassbet, for 9 months. Legit deposited like 50k$ withing those months. I had ups and downs, and I withdrew around the same amount as my deposits. However, at some points, I got lucky and got a big balance (over 50k) which would've put me in profit. Which is what you would hope would happen when you gamble, and the main reason you deposit in the first place.

When that happened, things started changing. I couldn't withdraw, withdrawals were capped at 750$, my vip status (which gave me higher withdrawals got revoked) and they were taking 2 monhts for each withdrawals. Until one day, my account just simply says "Bets were restricted by the operator", if I try to open anything. No explanation, no nothing.

I tried support, I tried emailing them, all I get in return is "The appropriate team is working on your request". Months go by, nobody ever reaches out. I try to contact them again, and I'm met with the same answer.

Which makes me wonder, this casino is probably a fasade, they have no support staff, but an AI agent which runs all responses. Their withdrawals take ages because they let you withdraw ONLY if your account is down overall, so they can hope for you to deposit more.

Crazy how this site is still running and making money off of people. And crazy how their payment provider takes etransfers in Ontario.

They have VIP managers, who are random people, paid very low, to act as VIP managers, and call you on your phone. I spoke with one of them, who admitted to not knowing how the casino works. He said my VIP status was removed because I didn't play enough. Then the day after he said it was removed because I withdrew the same amount I deposited. And he admitted it made no sense.

He also couldn't explain why I couldn't withdraw at some point. And many other issues.

I am going to post a few screenshots of my emails, with time stamps. I wish I could create a whole picture for everyone to see, but unfortunately it would be almost impossible.

Hello, that sounds like a pretty tough situation. I definitely wouldn't want to be in that position myself. 

So you’re saying the casino blocked you after a few withdrawals without giving a reason, right? How much were you able to withdraw before that happened?

It’s good that you filed a complaint, and we’ll see if our team can do anything about this situation. But why didn’t you come here a little sooner if you had this problem?

But I'd like to know what you solve? There isn't a single case you've solved, and what's more, you give this casino an 8 out of 10 rating.

I honestly thought this was just a forum to discuss, and wasn't really familiar with how much pull casinoguru has with online casinos.

I do wish I had filed a complaint sooner.

Hello, I understand why you ask this way; however, it is quite obvious that answers are in each complaint. If I can be honest, you appear to be very fixed on the Safety Index, but that is just one number, a calculated marker. Of course, it's not an answer to any specific question, so if you aim to know why the Index is at 8 points, kindly read the casino review and check how many complaints have been resolved.

It is all there, just an example:

For any concrete questions you might have, we are here. But it is not possible to respond properly to such posts.

Hello, hope you're doing well.

You know, I think the important thing is that now you have some idea. 🙂

I hope there will be a way to resolve the situation fairly. This casino has been cooperative when it comes to complaints, so let's see what their standpoint on this matter will be.